Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective pop-ups and lead capturing features. It's praised for its ease of use, affordability, and seamless website integration. The app offers A/B testing, analytics, and customizable templates. Customer service, especially from Chris, Rudolf, and Emil, is described as fast and helpful. Many noted an increase in conversion rates and generation of qualified leads.

June 30, 2022

Great app with great support also provided. Very simple to set up, with lots of options and variety.

Esen Electric
United Kingdom
2 months using the app
OptiMonk replied June 30, 2022

Hi Sam! Thanks for submitting the 500. Shopify review about us! We're very grateful and hope that we can provide you with extra revenue and a lot of new leads, you really deserve it! <3 I wish you all the best with your business! Anna

April 26, 2022

This app is great, and the team is super helpful. Optimonk is our preferred pop up software and we consistently get higher conv rates with it over others we've tried. Their support and team knowledge has been useful as well.

SmoothieBox
United States
About 2 months using the app
OptiMonk replied April 26, 2022

Hi Vin,

We're so happy that you're satisfied with our app and the team as well! :)

We hope that our Support and Success Team will be able to help you get even better results in the future.

Have a great week ahead and feel free to reach out anytime.

Anna from OptiMonk

Edited June 20, 2022

Edit: I was contacted by Reka who guided me through the issues with the integration for SMSBump. She was very helpful and we managed to solve the issue. I didn't know the support wasn't available through the weekend, would be great it there was, or just a small email stating so. Anyway the issue is solved and now I'm looking forward to seeing the app in action. Previous - App hasn't been good so far. I've had issues with setting up integration for over 2 days now and support hasn't replied at all, I thought for a popular app they would have much better support team. I'm very disappointed.

plantedfeet
United Kingdom
About 2 months using the app
OptiMonk replied June 21, 2022

Hello Jamie,

Thank you once again for your review, it means a lot to our team. I would like to also thank you for your understanding of our business hours! 🙏

We are continuously expanding it, so we can provide better and faster help to our customers.

I hope OptiMonk will help you a lot, if you have any questions, reach out to us again 😊

Kind regards,
Réka

November 17, 2021

So far so good! I wanted growth on my subscriber list and so far, it is doing that! I had to ensure I had it all set up right - but I was able to get some support as well, and I appreciate that. Jen

The Truth Beauty Company
Canada
About 2 months using the app
OptiMonk replied November 24, 2021

Hi Jen,

We're glad that you were satisfied with our live support.

We hope that with OptiMonk, you'll be able to collect many new subscribers in the near future.

Please let us know if there's anything we can do for you.

Have a great day,

Anna from OptiMonk

July 26, 2022

This app is super informative, easy to use and their free package doesn't feel like I'm missing out! Anna is super helpful and the rest of their live chat team that makes the magic happen at any time.

Lounge by Laina
United States
About 2 months using the app
OptiMonk replied July 26, 2022

Hey Alaina! It's Anna from OptiMonk. Thank you for your kind words and also for mentioning my name. I'm very glad that you were satisfied with me and also with the rest of our team! We're glad to have you! <3

September 20, 2021

Just signed up to the app and needed some guidance and opti-monk was able to assist me live via chat (it's 11:17pm btw) these guys are great!!! looking forward to using the service!

keiko
Australia
About 2 months using the app
OptiMonk replied September 20, 2021

Hi there,

Thank you so much for your feedback!

We are happy to hear that you are pleased with our service and that we could help you instantly with your query.

Please feel free to get back to us whenever you need assistance from OptiMonk and we would be more than happy to help you.

We wish you success in your business,

Best regards,
Brittany from the OptiMonk Support Team

December 1, 2019

i love this wonderfull app , it has templates and everything i need ready and easy to use

MyPetiteShop
Slovenia
About 2 months using the app
August 26, 2021

Very easy to get started, use and personalize . WIll update on the progress as we continue to use. So far so good.

Royally Exotic Designers
United States
About 2 months using the app
OptiMonk replied August 27, 2021

Hi There,

Thank you for taking the time to share your opinion! :)

I'm glad you had a positive first impression with our app and I hope that OptiMonk will help you reach your eCommerce goals!

Should you have any questions in the future, feel free to contact us via chat or at support@optimonk.com and we'll be happy to help.

Have a great weekend,

OptiMonk Team

August 16, 2022

Amazing App and Support, Special Thank you to Anna for helping me when I couldn't myself. Great Teamwork within Optimonk.

CuddleCoaches
Netherlands
About 2 months using the app
OptiMonk replied August 16, 2022

Hi Niels,

I'm Anna from OptiMonk.

Once again, thank you for this really kind review and for mentioning my name. I really enjoyed talking to you and I wish you the best of luck with the Klaviyo and SMS Bump flows! :)

Have a great week ahead,

Anna

January 13, 2022

Fantastic and easy to use we definitely recommend anyone starting an online store to use this service to increase sales.

Finesse- A -Fit
United States
About 2 months using the app
OptiMonk replied January 17, 2022

Hi there,

Thank you very much for your kind review and I along with the OptiMonk team are so happy that you have found the app to be fantastic and easy :)

If you do ever need any assistance with the App or have any questions then please feel free to contact us and we will be more than happy to assist you

I wish you all the best and success for 2022

Kind Regards
Chris from the OptiMonk Support Team