Reviews (903)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to improve customer engagement and conversion rates by capturing and converting anonymous traffic. It features customizable templates, effective audience targeting, A/B testing, and analytics, making it user-friendly and powerful. The customer support is also praised for its responsiveness and helpfulness in resolving issues. Regular updates enhance its utility and appeal, making it a valuable tool for online stores focused on optimizing conversion strategies.

April 16, 2018

This has worked well for us. We offer a promo code and can see that it get's used more often because of this software. Good for boosting our list as well. Happy with the software so far.

Bebarefaced
United Kingdom
About 2 months using the app
December 3, 2019

application très élaborée, il y a beaucoup de fonction pour la conversion , il faut se familiariser pour de meilleur résultat ,à voir à long terme , merci

Votre Brin de Bonheur
France
About 2 months using the app
May 23, 2022

Support guys are AMAZING! So helpful and just sort your issue within minutes. Effective and working well for us.

Kind Oils
United Kingdom
About 1 month using the app
OptiMonk replied May 24, 2022

Hi Francine, thank you so much for your compliments, these are the times we feel like our work is really worth it! I'm very glad that you're satisfied with the app and the team. Please feel free to reach out anytime. <3 Anna from OptiMonk

July 25, 2019

Great app so far ! I've been using just a couple days but it's simple to use and to set up and I already got a sale from the exit pop up. So let's see if they keep the good work but for now they definitely deserve five stars.

PauseCadeau.com
France
About 1 month using the app
June 18, 2018

After using several PopUp apps we found OptiMonk. It’s simple to use and we have great conversion rate!
Also fast and helpful customer support so we can only recommend it.

Hippsyhu
Hungary
About 1 month using the app
May 19, 2022

Wanted to know if I could relocate the lucky wheel teaser and Chris explained it perfectly and sent me a screen shot to help. Gold star support and fast too. Love using this app. And the support is awesome. Thanks lots

The Military Place
United States
About 1 month using the app
OptiMonk replied May 23, 2022

Hi there,

Thank you very much for your kind review, it was a pleasure helping you and I am delighted that you love the OptiMonk app as well :)

Do get back to us if you have any other questions or need assistance with anything else and we will be more than happy to help

Kind Regards
Chris from OptiMonk Support

May 25, 2017

A really useful, versatile app that has helped a huge amount in increasing my subscriber numbers as well as capturing sales from those I likely wouldnt have got sales from. I love the split testing functionality as well as the huge number of options that really helps me to personalise what type of visitor is shown what, based on their activity. Highly recommended.

Autoimmune Institute
United Kingdom
About 1 month using the app
November 18, 2022

App with lots of options and great customer service. They helped customised my pop-up adding a useful country code. Would recommend this app 100%

Paul Fuentes
United Kingdom
About 1 month using the app
OptiMonk replied November 18, 2022

Hi Ilse,

Thank you so much, it really means a lot!! 😍️

Have a great weekend,

Anna

May 25, 2022

Great product and even better customer support! I had an issue with determining where not to show my pop-ups and this was answered within 5 mins.

Pure Spa & Beauty
United Kingdom
About 1 month using the app
OptiMonk replied May 26, 2022

Thank you so much for your kind words, we really appreciate it! You have a fantastic and inviting franchise and we understand that behind it there is a very busy schedule, thus we're aiming to provide the best support to you as soon as possible!

Kind Regards,
Peter from OptiMonk Support

PS.: we wish that we'd have one of your salons nearby:)

September 22, 2016

It's pretty good - simple to set up and the fact you can A/B test different designs is great.
One drawback though; it's slow to load and that does impact on site loading speeds. OptiMonk are aware of this and are working on fixing it but it is a caveat.

Thefowndry 2
United Kingdom
Almost 3 years using the app