Reviews (903)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ability to improve customer engagement and conversion rates by capturing and converting anonymous traffic. It features customizable templates, effective audience targeting, A/B testing, and analytics, making it user-friendly and powerful. The customer support is also praised for its responsiveness and helpfulness in resolving issues. Regular updates enhance its utility and appeal, making it a valuable tool for online stores focused on optimizing conversion strategies.
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I installed this ap and the pop up that gave the customer a discount appeared on my page by the time customers were on it for a couple of seconds. Why give a discount to someone who just got on the page? I set it up to appear later. I wrote for help and they didn't respond. I uninstalled and 2 days later got an email saying that by August 2nd I used almost all of my ap up for the month and wouldn't see it work till next month. If I wanted it to work I had to upgrade. Then a day later I got an email saying I had used all of the ap. How did I use all of it up, when a day earlier it said I had some left? I wasn't even using the ap anymore..... Didn't make sense to me. So the free ap work for 2 days out of the month? The rest I have to pay? And it doesn't even make the pop up with the discount come up when I want it to and customer service won't answer?
UPDATE; Optimunk scheduled a call and online screen session and showed me how some things worked. They set it in motion and designed a nice pop up that included pictures of some of my inventory. They set it to only pop up upon exit intent. I appreciated the help. I am raising it from 1 star to 3 stars because of the help. I will update this review when I see if the ap actually helps my conversion rate.
Hi Cherie,
Thank you for your honest review and please let me express once again how sorry I am for all the unpleasantness we have caused to you.
At the same time, I am delighted that we could talk yesterday and can't wait for tomorrow's call when we can discuss all of your questions and concerns.
Have a nice day and talk to you soon,
Best,
Fruzsi
OptiMonk Team
Very helpful, and free plan is already good for small business like us. Very easy to use and the result is good so far.
Hi There,
I'm Anna from OptiMonk Support. I was very happy to assist you :)
I wish you the best of luck with our app and please let us know if you need any assistance in the future.
Anna
I have just started using the app but it is very easy to set up and begin running campaigns. I am looking forward to the customer feedback.
I really enjoyed how easy it was to to use, and customize pop-ups that matched my brand perfectly. Thank you!
Hey there! Thanks for sharing your opinion, I'm really glad that everything was smooth and easy with our templates. Feel free to reach out to us if you need any assistance in the future. Anna from OptiMonk
Customer support (Chris and Ati) helped really fast when I had an issue.
Instant help with installing the campaign on our website. We were able to resolve it quickly and painlessly.
Hey there,
Thank you so much for taking the time to leave us such a positive review! We greatly appreciate your feedback and are thrilled to hear that we were able to provide you with instant help in installing the campaign on your website.
We're delighted that we were able to meet your expectations and make the experience seamless for you.
If you need further help, please give us a shout and we will be there for you.
Kind regards,
Emil from OptiMonk
Ótimo sistema irá me ajudar muito, pois é bem fácil de configurar e tem uma funcionabilidade incrível!!! Super recomendo.
Hi,
So glad to hear that you had great first impressions about our app and that you like the many opportunities within OptiMonk!
Please feel free to reach out to our Support Team via chat for campaign advice.
Have a great weekend and thank you for submitting your review :)
Anna from OptiMonk
Its a learning curve for me but I just love it so much! And the customer service is amazing! thank you!
Hi,
I am so happy that you are loving the OptiMonk app, and I wish you all the best with your campaigns :)
Do get back to us if you need help with anything or just have a question about the OptiMonk app and we will be more than happy to assist
Kind Regards
Chris
This App really is awesome, they tell you the conversion rate of the different types templates which is really helpful. Templates are all very well designed and the app works well. Many apps are filled with bugs this one is very good, no bugs so far. Service is also very good. Having used a few other conversion apps this one is definitely a keeper
Hi There,
We're so happy that you love the app!! Thanks a lot for the compliments and we wish you many conversions with the help of OptiMonk!
Have a great day,
Anna
Wonderfull, Optimonk is the best, thanks optimonk