Reviews (903)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to improve customer engagement and conversion rates by capturing and converting anonymous traffic. It features customizable templates, effective audience targeting, A/B testing, and analytics, making it user-friendly and powerful. The customer support is also praised for its responsiveness and helpfulness in resolving issues. Regular updates enhance its utility and appeal, making it a valuable tool for online stores focused on optimizing conversion strategies.

June 16, 2021

Ran into some syncing problems but the customer support was really responsive, friendly, and patient. Very reliable!

EverDesk+
Singapore
About 1 month using the app
OptiMonk replied June 16, 2021

Hi,

Thank you for submitting this review, you are awesome :)

Supporting you is our greatest delight, I am so happy that you appreciate our efforts!

Have a nice week and thanks once again for your kind words,

Best,
Tom
OptiMonk Team

February 12, 2018

Easy to use, multiple templates

Allpabotanicals
United States
About 1 month using the app
January 20, 2022

https://www.optimonk.com/ your website not opening. Please check i am enable to check plans properly.

Kiddoze
India
Over 2 years using the app
OptiMonk replied January 20, 2022

Hi There,

Thank you for letting us know about the problem.

There was a cookie loading issue and this is why optimonk.com wasn't available for you for a short time, but our technicians fixed it straight away.

I also sent you an email regarding this, would you be so kind to check it? :)

I look forward to your response.

Anna

May 31, 2021

Very complete application to show pop up I use it for my store In France
Very good customer support also which is very helpful for any questions you have

Acu-life
France
30 days using the app
OptiMonk replied June 2, 2021

Hi There,

I'm glad you were satisfied with the support you received from our team and thank you so much for leaving a review. We really appreciate it! :)

I know that sometimes it's not easy to start something new, but I'm glad you took the time to explore OptiMonk and also that you turned to our support team with your questions. I think together we found a good solution for your needs.

Please feel free to reach out anytime you need assistance. :)

I wish you the best of luck with your store,

Anna from the OptiMonk Support Team

September 20, 2021

Super solid app! Just started doing email and SMS marketing and hated how unprofessional-looking the in-built pop-up templates were for the email and SMS apps. The Optimonk templates all look great right out of the gate!

SweetPod
Ireland
29 days using the app
OptiMonk replied September 21, 2021

Hi There,

Thank you for taking the time to share your opinion! :)

I'm glad you had a positive first impression with our app and I hope that OptiMonk will help you reach your eCommerce goals!

Should you have any questions in the future, feel free to contact us via chat or at support@optimonk.com and we'll be happy to help.

Have a great weekend,

OptiMonk Team

November 30, 2019

Just started with it! Everything works smooth, fast and efficient. Lets see in the long run if it makes changes in our business.

SpiritOfHakunaMatata
Bulgaria
29 days using the app
August 15, 2023

Great app. The exit popup is have very good results. Will try a Welcome popup. Customer Service by the team is top notch 10/10.

Hannah & Henry Apparel
Australia
28 days using the app
OptiMonk replied September 7, 2023

Hey there,

Thank you so much for your fantastic review! We're happy to hear that you're enjoying our app and that the exit popup has been yielding great results for you.

If you ever have any questions or need assistance with anything, please don't hesitate to reach out.

Best regards,
OptiMonk Team

November 25, 2019

Very easy set-up works very well with spotify.. Highly recomended for growing your store. And optimonk has many different things to put on,to keep customers.

STARWIZARDS magichat
United States
27 days using the app
January 18, 2020

Awesome app, really. Super smooth design and very easy to use...totally free which is awesome. Definetely thinking about upgrading.

Tokyo Vibes
Germany
27 days using the app
December 25, 2019

Good pop up app. Great design templates for pop ups. Good support but with time difference can take time for responses. A bit pricey.

Temples and Markets
Australia
Almost 2 years using the app