Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective pop-ups and lead capturing features. It's praised for its ease of use, affordability, and seamless website integration. The app offers A/B testing, analytics, and customizable templates. Customer service, especially from Chris, Rudolf, and Emil, is described as fast and helpful. Many noted an increase in conversion rates and generation of qualified leads.

November 29, 2022

Such a helpful team - they go above and beyond to help and are super thorough in their efforts too. Great app!

Sit Seasons
Australia
9 days using the app
OptiMonk replied December 2, 2022

Hey,

Thank you for your feedback.

We are very delighted to hear that you decided to give OptiMonk a chance, and are happy to read all your positive words about our hard-working support team.

If you need any help, we are here for you. :)

Sara from OptiMonk

October 13, 2021

Application facile à utiliser, très intuitif.
Avec des dessiner très abouti, rien à dire jusqu'à maintenant, Top.

Kudoi ®
France
7 months using the app
OptiMonk replied October 18, 2021

Bonjour,

Merci beacoup pour cette critique.

N’hésitez pas à nous contacter à nouveau si vous avez besion d’aide.

Nous serons ravis de vous aider :)

Cordialement,
Le serviece clientèle d'OptiMonk

November 15, 2022

I used this application to create a pop up, and I'm really satisfied with the service, the team and the ease of use

NutrisanaCare
Germany
8 days using the app
OptiMonk replied November 18, 2022

Hi There,

Thank you so much for your kind words, I'm really happy that you find our app user-friendly and I hope you'll stay with us in the long run as well!

Have a great day ahead,

Anna from OptiMonk

January 27, 2018

Great app! Great for e commerce and aby online business. It has a lot of features and creates an extremely effective exit pop up. You can easily also decrease abandons shopping cart rate

Toysforchildren
United Kingdom
8 days using the app
October 19, 2022

Nice pop up app with a wide variety of templates and options. The support team is very quick and great help.

Vatter Fashion GmbH
Germany
8 days using the app
OptiMonk replied October 19, 2022

Hi Thomas,

I was very happy to assist you today, please let us know if any questions come up later on. We'll be happy to help! :)

Anna from OptiMonk

Edited June 16, 2020

I love this app. We use it in all of our ten websites. And the support if and when required is first rate. Very professional outfit.

Pet Oil Paintings
Australia
8 days using the app
OptiMonk replied June 16, 2020

Dear Bianca,

It was a pleasure to help you out :)

And the fact that you rewarded us with this review, I cannot even pour into words how much this means to me and the team!

Thank you so so much!

Should you have anything else we can help you with, we are always here for you.

Tom and the OptiMonk Support Team

January 17, 2020

So far so good! I haven't used it for so long time, so maybe it will increase to a 5 star in time. Thanks

DesignWerket
Sweden
7 months using the app
Edited March 18, 2020

Does what I need it to do easily. Free options available. Good app. A few free templates. Easy to customize.

Decor Handles
South Africa
8 days using the app
November 5, 2021

Great App. The pop-ups are super customizable. It's also the most expensive pop-up app. When they say 25,000 page views, they actually mean total page views so if you have a visitor going around your store viewing products those page views add up, even if your popup doesn't come up. We are a very small store and we flew past 25,000 page views because of this. So yeah expensive.

Atlanta Luxury Bags
United States
8 months using the app
OptiMonk replied November 10, 2021

Hi,

Thank you so much for this review, we really appreciate it! 😊

I've also reached out to you in a separate email to give you a better understanding of our pricing.

Please feel free to get back to me anytime, I'm looking forward to your reply.

Kind regards,
Réka from the OptiMonk Support Team

Edited June 15, 2020

I have had some basic questions to setup and Tom was amazingly helpful. Very detailed responses that shows genuine care for customers. Thanks Tom

Krtian
United Kingdom
7 days using the app
OptiMonk replied June 16, 2020

Dear Krtian,

Thank you so much for your kind words !

Nothing can start a day better then when you wake up to such reviews given by your customer base! Customer satisfaction is always our number one priority and I am super happy that this was clearly reflected in your case.

Should you have anything we can help you with, we are always here for you.

Best,
Tom