Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its versatile features beyond pop-ups, including customizable templates and a user-friendly interface. Many find it effective in boosting subscribe and conversion rates. The app's customer service is praised for its quick and dedicated support. The free version is also appreciated for its comprehensive features, offering great value. It's recognized as a crucial tool for generating qualified leads and increasing conversion rates.

December 5, 2019

I'd like to use the app. I wrote to the customer service but I didn't receive any help.
When I'll receive help, I'll be able to give a feedback on this.

MiCiShiBi
United Kingdom
3 months using the app
OptiMonk replied December 10, 2019

Hello There,

Thank you for sharing your concerns with us. It seems that after reviewing our e-mail correspondence we could not find your message. However, we are here to help you and would be more than happy to contact you at your earliest convenience.

Could you please, send us your phone number at support@optimonk.com so that one of our team members would call you as soon as possible to discuss all of your questions.

I hope we can chat soon.

Best Regards,
Fruzsi
OptiMonk Team

January 4, 2022

Awesome app with a lot of features and amazing customer support. I'm starting to explore it and I'm amazed by the number of things it can accomplish.

Blankea
Spain
3 days using the app
OptiMonk replied January 4, 2022

Hi There,

It was nice to have a chat with you today! :)

I'm glad that your first impressions of OptiMonk were great and I hope you'll have the time to discover all of our features.

Should you need assistance in the future, please don't hesitate to get back to me via chat again.

I wish you a lot of success with OptiMonk in 2022,

Anna from the Support Team

October 15, 2022

Chris was very helpful and fixed my installation issues within 24 hours. Thank you! I really appreciate their support staff

Hammam Spa by Céla
Canada
3 days using the app
OptiMonk replied October 18, 2022

Hi Jennifer,

Thank you very much for your kind review, I'm really glad that we could sort this out and I hope that from now on, everything will work smoothly within your account.

Let us know if you need any assistance in the future. :-)

Anna from OptiMonk

July 11, 2022

I am just getting up and running with this app. I needed help with a campaign and the reply was quick and the information needed was very concise and esy to follow.

gracedesignsbymarilyn
United States
3 days using the app
OptiMonk replied July 12, 2022

Hi Marilyn! I'm really happy that you were satisfied with our assistance, please feel free to reach out anytime in the future. We'll be there for you <3 Anna from OptiMonk

Edited August 6, 2019

I installed the app, created the campaign and then realized I couldn't find the code that I needed to get it to work. And the help section says it's supposed to be on the main page. I searched and searched to no avail! I really would have loved for this app to work.

Ello's Baby & More
Jamaica
3 months using the app
March 20, 2020

Its easy to use without any developer knowledge is needed. Lets make a try! Highly recommend to use this.

House of Avenues
Hong Kong SAR
2 months using the app
June 23, 2019

I installed this app to help me reduce the abandoned carts by offering a discount. It's working like a charm. Pop ups are easy to create and implement in the website.

Dinners At Your Door
United States
3 days using the app
November 21, 2019

Only given 3 stars as I have just installed today. I believe it has great potential, love that it has a free plan and felt creating and installing pop ups are relatively easy. Will try to do a review after I’ve used it for a while.

Bag Culture UK
United Kingdom
2 months using the app
Edited November 28, 2019

Parece-me surpreendente tudo o que você pode fazer com ele. Gostaria de atualizar e dar 5 estrelas, mas só depois que estiver em andamento. O tempo de suporte, está bom, o atendimento principalmente do Sr Ronald é excelente!

Loja Visite o Brasil
Brazil
2 months using the app
August 30, 2022

Easy to use and exactly what I was looking for! I was able to walk through he steps by myself and understand what I was doing with ease

Judyrue
United States
2 days using the app
OptiMonk replied August 30, 2022

Hi There,

I'm really happy that you like the app! Good luck with your campaigns and please feel free to contact us via chat if you need assistance in the future.

Anna from OptiMonk