Reviews (900)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its user-friendly interface, effective conversion optimization tools like exit-intent pop-ups, and customizable features. They appreciate the variety of templates that cater to non-technical users and the targeted campaigns that significantly improve conversion rates. The customer support team, including staff members like Rudolf, Chris, and Emil, is frequently praised for their helpfulness. Continuous updates add new features, maintaining the app's cutting-edge status. With a robust free version and reasonable upgrade costs, merchants find it offers good value for money, positively impacting subscribe rates and user engagement.
Refine
-
By rating
no recommended , free plan its not good, the popup deasent work in your shopify and you need to upgrade the plan but look the price for this? not really, you have better app in the store. good luck. PD: I use a lot of app and this its my first no recommend.
Hi There,
Thank you for sharing your feedback with us, our customers’ honest opinion means the world to us!
I’m sorry that our current business plan isn’t suitable for you, let me assure you that we are always working on improving our product and systems to be better suited for every customer’s needs.
We would like for all our customers to have a positive experience with the OptiMonk app and with our team.
To achieve this, allow us to get in touch with you directly via email to see how we can improve your experience with OptiMonk. We are going to check your case thoroughly and write an email to you shortly.
I hope this sounds good to you and I also hope that we can prove ourselves to you.
Kind regards,
OptiMonk Team
this app is AWFUL! AWFUL! LITERALLY GARBAGE! I am so frustrated with this pile of junk, it takes like 2 hours just to make a simple coupon popup and constantly bugs out and I'm tired of this. All I want is a good coupon popup app, I've installed around 20 and this is the worst one so far. Please fix your app. And do not send me any emails. I am not reinstalling.
Hi Liam,
I'm so sorry once again for letting you down, I truly understand all of your concerns.
As we have discussed in e-mail, I am sending you the update regarding your issue.
I would like to inform you that some major bugs that caused your frustration have already been fixed.
We have also reviewed how you tried to use our Editor in Logrocket and to tell you the truth you have shed the light to some inconsequence in our system for which we are extremely grateful.
Our Discovery Team is already in the process of making some optimization in order to make our Editor as user-friendly as possible. I will keep you updated in e-mail as well, as soon as I have some news about it.
I hope that we will be able to prove that OptiMonk is the app that you have been searching for.
Best,
Nicole
CEO
OMG totaly waste of time !!!
Impossible to make an exit intent with mobile phone.
https://i.gyazo.com/c6c28a2f615517da8a00428aa5e2bc9c.png
Useless....
I tried a few other ways to set up an exit intent survey but none of them was as easy and straight forward as with OptiMonk app. Great design and responsive support!
Hi There:)
Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
We are very happy to hear that you enjoy using our app!
Wish you all the best,
Brittany from the OptiMonk Support Team
Just tested this app out coming from privvy, honestly like this way better way better customization ability and just simply looks cleaner and easier to use. Thank you!
Hi Adeel,
It really seems that OptiMonk IS the right tool for you! I'm really happy that you found us! <3 I wish you the best of luck with your campaigns and feel free to reach out anytime. Anna <3
Dear Heck Food Team,
Thank you for your kind review, feel free to contact us anytime!
Kind regards,
Stephan
Hey there,
Thank you for the 5-star rating! We are thrilled that you are enjoying our service. If you ever have any questions or need assistance, please don't hesitate to reach out. We appreciate your support!
Kind regards,
Emil from OptiMonk