Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and diverse features, including inventory management, complex delivery systems setup, and delivery days customization based on zip/postal codes. It's reliable for handling both delivery and collection orders, with customization options for each delivery method. The customer service is praised for quick responses and expertise. Merchants also value its ability to provide competitive shipping rates and accurate delivery cost calculations.

Edited November 17, 2023

Superior support and a great way to customize the cart page to allow people to choose pickup or shipping (with special rules to disable whatever you need to - on specific products! yeah!)

Balloon Van Gogh
United States
11 months using the app
Logbase replied November 5, 2023

Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.
-Rahul

January 11, 2024

I am just starting to use the app. Arranged a zoom call with one of the team, Vinduja. She is very helpful in assisting me to set up according to my requirement.

Fiore Arte
Singapore
About 8 hours using the app
Logbase replied January 16, 2024

Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!

January 5, 2024

Muito bom.

Safira
Brazil
2 months using the app
Logbase replied January 8, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

January 9, 2024

Does not work unless Shopify's 3rd party carrier rate API is enabled...despite the misleading info this App writes in the pop up during set up after installing the app. 3rd party carrier rate API is only available if you're on a shopify plan that costs minimum $320/month. Really disappointed this app misled us about this requirement and wasted our time setting up and testing an app that was never gonna work as advertised. We contacted "support" about this but they said some folks don't need 3rd party API access because they just use the date picker portion of this app...be warned! Doing this would allow customers to choose a *delivery* date on the cart page and then the $0 free (pickup) option at checkout...it's not a real world solution and this app needs to be more upfront about the expensive shopify requirements it needs to function correctly.

Goose the Market
United States
About 1 hour using the app
Logbase replied January 11, 2024

Hello,

Thank you for your response.

We want to communicate that we have made diligent efforts to present accurate information regarding the Carrier Calculated Shipping API, as it is a mandatory requirement for apps like ours on Shopify. Additionally, we'd like to clarify that the Carrier Calculated Shipping API is accessible with the "Shopify" plan ($79). You can either add this API as a $20/month add-on or opt for the annual Shopify plan to include this feature.

We sincerely apologize if our previous explanation caused any confusion, and we assure you that it was not our intention to provide inaccurate information. We have carefully reviewed the details and updated the content to ensure clarity and minimize any potential misunderstandings.

Should you require assistance with setting up the app, please don't hesitate to contact us. We are more than willing to help at any time.

Regards,
Siva
Customer Success Team
Logbase.io

November 9, 2023

The app allows me to schedule my deliveries easily on days that are good for my schedule. Thank you also for your help support.

Rolling Tea Cart
United States
4 months using the app
Logbase replied November 14, 2023

Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.

November 30, 2023

Barath, was great walked me through and also help set up the pickup option (Friday only) I wanted for my store. I’m new to the app but u feel confident it’s going be great for my customers use.
‘Thanks again

ALTEREGO BRAND & Co
United States
2 days using the app
Logbase replied February 1, 2024

Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach out to us if you have any queries; we will be glad to assist you!

December 19, 2023

I'd like to express that I had a fantastic experience with Barath's support; he's incredibly helpful and supportive.

DELITES
Lebanon
25 days using the app
Logbase replied December 25, 2023

Thank you so much for taking the time to share your feedback with us. Please feel free to reach us if you have any queries, we will be glad to assist you.

December 27, 2023

Barath helped me a lot with my questions. I really appreciate his effort. thank you

Vanessa Placido Cakes
United States
About 24 hours using the app
Logbase replied February 1, 2024

Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach out to us if you have any queries; we will be glad to assist you!

December 11, 2023

Rahul was great in helping with teaching me / fixing my inquries!

GANDAGO | 간다고
Canada
12 months using the app
Logbase replied December 13, 2023

Thank you so much for taking the time to share your feedback with us. We are grateful for your kind words and delighted to hear about your positive experience with us.

January 19, 2024

Good Customer Service!

Fine Art Florist
United States
6 days using the app
Logbase replied January 25, 2024

Thank you so much for taking the time to provide us with your feedback. We are delighted to hear about your positive experience with our services and sincerely appreciate your kind words.