Pickup Delivery Date —Pickeasy

Pickup Delivery Date —Pickeasy

Reviews (1,046)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing operational efficiency in managing local deliveries, pickups, and shipping. It offers detailed customization options like order limits per slot, blackout dates, and preparation times, which aid in inventory management and scheduling. The app also allows setting customized delivery days and shipping rates, improving customer satisfaction and market reach. It supports multiple locations and adjusts delivery settings by zip/postal codes, enhancing the shopping experience. Merchants praise the customer support team for their responsiveness and effectiveness, including personalized troubleshooting via Zoom calls.

August 12, 2024

Highly Recommend, I'm inexperienced with Shopify at the moment and adding this has made it simple. Customer support have helped me set up the app on my shopify. Both times they've known exactly what to do.

PrintPulse3D
United Kingdom
About 3 hours using the app
Logbase replied August 20, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

June 21, 2024

Annie was awesome! She helped me work through an issue with my cart and now I am able to launch my store!

Thank you Annie,

Chris

Post Worthy Events
United States
2 months using the app
Logbase replied June 26, 2024

Thank you for taking the time to leave us a review. We greatly appreciate your feedback and look forward to serving you again.

Edited August 6, 2024

Initial interactions were positive, but subsequent technical issues have been met with disappointing customer service. Despite multiple attempts to contact the team via the provided email, there has been no response to my query. Every time I contact support via chat, they have no clue about my query or the email I have sent. The prompt to leave a 5-star review immediately after the initial meeting raises concerns about the authenticity of the reviews displayed.

Social Box
Australia
10 days using the app
Logbase replied August 1, 2024

Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your recent experience with our support team. We strive to provide prompt and effective assistance.

Regarding the technical issue you mentioned, we thoroughly investigated your concern about the continuous cart refresh and found that the issue is unrelated to our app. Despite this, our team went the extra mile to identify the code causing the error. We can confirm that this code is neither associated with our app nor your theme, as we also verified with the theme provider and included you in the email correspondence. We've shared detailed instructions on the location of this code in your theme and how to remove it to resolve the issue.

Please check your email for these details, and if you haven't received them, kindly let us know so we can resend the information. We're here to help and want to ensure everything is working smoothly on your end.

Thank you again for your feedback, and we hope to have the opportunity to improve your experience with our app.

October 28, 2024

Justo lo estoy configurando y me ayudaron mucho. lo único malo es que es no esta español, lo bueno y excelente es el soporte por que hacen todo para entender y configurar el aplicativo.

Rayo Negro
Mexico
4 days using the app
October 1, 2024

Barath was amazing, very helpful, intelligent and quick.

1913 Kickapoo Orchard
United States
1 day using the app
Logbase replied October 8, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

Edited August 19, 2024

Jenifer was very helpful assisting me with setting up the Pickeasy app via video call. She definitely made set up a breeze!

Mari Mari Bakery
Australia
About 1 month using the app
Logbase replied July 17, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

July 25, 2024

Easy to setup! Also the support was fast and clear. Would recommend!

Slagerij van Stuijvenberg
Netherlands
20 days using the app
October 16, 2024

Great app! Awesome customer service. They integrated the app for me with ease :)

My Store
Australia
About 1 hour using the app
July 24, 2024

Pickeasy app is easy to use, and the zoom meeting with staff Vindu is very helpful with set up and my questions, very. happy with the service.

The General Pet Store
Australia
5 days using the app
Logbase replied July 26, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

October 1, 2024

The support from Kavishan was perfect. Went way beyond what was expect.

Highly recommended

Florist Aberdeen
United Kingdom
About 3 hours using the app
Logbase replied October 8, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.