Reviews (282)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to streamline the shipping process, reporting up to 70% savings on shipping costs and significant time efficiencies. It supports seamless integration with platforms like Shopify, Magento, and eBay, and features one-click label printing, batch processing, and automatic order updates. The user-friendly interface and reliable performance are notable, especially for international shipping with pre-filled customs documents and easy insurance options. Customer support is frequently praised for its responsiveness and effectiveness in resolving issues.

May 21, 2020

Order Cup has a great support team! I was quite confused with my shipping carrier's process and Ed from Order Cup was able to clarify everything for me! He took the time to call me and explain step by step how Order Cup system works and what information my shipping carrier needed daily. If you are unsure of how this app works, need help with setup, or have any questions along the way; contact the support team and be assured that you are in good hands! I wish all apps had support like Order Cup! Thanks again, Ed!!

Interlaced Beauty
Canada
7 days using the app
March 30, 2017

Not only is the app amazing and does far more than expected, but Ed (OrderCup support) was super generous with his time to walk me through the entire app. He spent over an hour on the phone with me ensuring that my printers were set up properly and that all my shipping boxes were configured in the system. He took me through all the features and explained how they could help make my store more efficient. Great app and great staff! Wishing all developers were like this ...

Clearview Butterfly Zoo
United States
3 days using the app
May 12, 2014

Wow what a great help I received today with setting up this wonderful asset to my store. I'm so excited to get this started as I can see it will save me a lot of time and effort to get these packages out to my customers. I know they will also see that I have them in mind as I find these great apps to add to my store so that it can continue to run smoothly. So happy to have found this first class app so I can cancel my other shipping accounts.

Sequin Appliques
United States
2 days using the app
June 18, 2014

Seems like a good option. We were surprised to find out that if you buy postage with a credit card, they charge a credit card fee. However, they do have an ACH option that does not charge a fee.

Pacifier
United States
About 21 hours using the app
October 16, 2009

I like the app but it really needs to communicate back to shopify and have option to email customer tracking info

October 15, 2009

Very useful app for creating shipping labels and eliminating double entry. With this tool we have been able to create a place that prints all of our Shopify and eBay labels in one place. Thanks to the address verification tool we have yet to be charged an address correction fee from FedEx, the tool has been able to catch all the customer data entry errors thus far...it has paid for itself with this feature alone many, many times over. The software works with our FedEx standard printer perfectly, which we use to print our labels and packing list.

OrderCup has been the most useful app that has been added to our Shopify store, it's become necessary, and we highly recommend it.

October 21, 2009

Well after my first review I submitted a support ticket needless to say I was immediately helped by a gentleman named Prakash who walked though my issues directly with me. They spent the time to find out what we needed and made it work.

Before it would take me 10+ steps to fill an order.Now with Ordercup in 3 clciks I can print a shipping label on my thermal printer -- print a packing slip/ Invoice and even update shopify to email the customer and close the order.

I dont know what I was doing before Ordercup I wasted 100's of hours copy and pasting etc. Now their software allows me to do what I always wanted with a paid label and postage printing immediately.

I considered dropping Shopify due to missing these functions in past now this app has made Shopify the best cart solution to date.

Way to go Ordercup and Shopify you guys have a winner this time...

and thanks Prakash

October 21, 2009

This app has cut down our shipping time from 10 mins per order (when we were manually filling in the UPS online forms) to 5 mins per order.
It is very easy to use and worked perfectly from our Mac. I highly recommend this and worth the small monthly fee.

February 25, 2011

This is a MUST if you are integrating shipping into your shopify store.
It not only pulls all the order/customer info over from shopify, it also communicates back to shopify, seamlessly, and closes the order, adds the tracking, emails the customer etc...
As I said, a MUST for the Shopify customer that also ships!
Shadd
GetChia.com

March 7, 2011

Absolutely love it! So easy to use and for those of us that are a bit computer challenged the support is excellent! Thank You Ordercup!