Frontier Pharmaceutical, Inc.
We are really pleased with how well OrderCup works with our website and enables us to seamlessly create shipping labels via any carrier, as well as track information. Their support staff are always on hand when needed to answer questions and ensure everything is running smoothly.
We have LOVED using OrderCup! Ed on the premium support team has been patient to answer our questions and walk us through ways to customize OrderCup to our specific shipping needs. As our fulfillment output has increased, OrderCup easily expands with us and is great for reporting as well. I couldn't recommend using this software enough!
Ordercup has been great at working with our website to organize and ship. I like that you can look back at each order and see if it is still in transit or has been delivered. It also gives you a warning when the address may not be valid or complete. It is very easy search for orders to see their status.
I've had a few questions/inquiries and ordercup staff has always gotten back to me within about half a day-- which is outstanding!
Order Cup has a great support team! I was quite confused with my shipping carrier's process and Ed from Order Cup was able to clarify everything for me! He took the time to call me and explain step by step how Order Cup system works and what information my shipping carrier needed daily. If you are unsure of how this app works, need help with setup, or have any questions along the way; contact the support team and be assured that you are in good hands! I wish all apps had support like Order Cup! Thanks again, Ed!!
Just started using the app and I'm now wondering why I waited so long! Ed was great at helping me set things up. I couldn't be happier.
Thanks for acknowledging our product and team!
I've been using OrderCup for over 3 years, and they are absolutely flawless. Their service when needed has always been nearly instantaneous. They really go beyond the call of duty, and it's not uncommon to get a phone call from them moments after you send a request for help. Labels are easy to make, it ties into your store and just works every time.
OrderCup customer service is top notch! Getting assistance with program information or issues is easy and they always respond in a timely manner. I appreciate that when it is such an integral part of our daily operations.
I just want to share with everyone that this is a great app for shipping and I've also been in touch with their support and they have amazing customer service too!
The Detox Market - Canada
The Support Team is amazing! Always helpful, informative, and quick. They go above and beyond to make sure we have all we need.
Thanks so much for the trust you place in our team!
The OrderCup Team.
MASS4D® Foot Orthotics
Customer Service is just too complicated and repetitive - lots of better shipping apps out there. Had to go through Shopify to get emails answered and even then, when giving a precise error code never got the problem fixed. Their emails are very rudimentary and they never really answer your questions but instead ignores them.
We take customer service seriously and have tried to get in touch with you on multiple occasions over the last several months to address any issues you may have had, but unfortunately did not hear back. We have also reviewed all your past support requests and see that we have responded to every one of them within our target SLA, and that the requests auto-closed in every case because we did not receive a response from you.
We checked and assume everything is working well for you since you have been using OrderCup since June to successfully generate the several hundred shipments in your Account. We are committed to customer satisfaction and would like you to consider revising the review and rating you have left for our App. If you still have any outstanding issues, please do not hesitate to contact us. Thanks for being a valued OrderCup customer.