Reviews (226)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for significantly streamlining the shipping process, reducing order management time, and cutting shipping costs by up to 70%. It enhances customer satisfaction with timely shipment updates and tracking. Features include pre-filled customs documents, one-click insurance, and efficient batch processing. The app integrates well with Shopify and various carriers, ideal for international shipping. Reviewers praise its reliability and excellent customer support.

April 3, 2024

We have been using Order Cup for over five years now and are very happy with the service. We use Order Cup for shipping across North America, the layout is user friendly, easy to navigate, and has a nice clean look. The representatives at Order Cup are quick to resolve any issues, very friendly, and all have wonderful customer service. Thank you Order Cup and a special thank you to Ed!

SheepskinShop.ca
Canada
Almost 3 years using the app
Kuberas Inc. replied April 4, 2024

Thanks so much for your review. We appreaciate yourt feedback and are constantly looking for ways to improve our application and customer service.

April 10, 2013

I have been using Ordercup for a couple years now and have been very happy with it. The customer service is great they keep you updated with new changes when you login. It saves me so much time by not having to manually type addresses out and quickly gives me my shipping price for my packages.
Thank you!

Candy's Cake Pops
United States
Over 2 years using the app
April 9, 2013

Ordercup has made life easier. Seamless integration with the shipping services, invoice creation, and customer communication are made easy with ordercup. They pay for themselves quickly.

OutdoorsInc.com
United States
Over 2 years using the app
November 12, 2013

Ordercup has helped us here at www.MyUglyChristmasSweater.com get our ugly Christmas sweaters out the door fast and get them to our customers without any issues. We rarely need to call customer service, but when we do they are there right away to help out. Ordercup is a quality app - highly recommend.

My Ugly Christmas Sweater
United States
About 2 years using the app
April 1, 2013

I used ordercup since I opened my store and its been a lifesaver. Good, responsive customer support as well!

Whipping Post
United States
Almost 2 years using the app
April 2, 2013

Ordercup is flawless. We ship thousands of orders a year - all via FedEx Priority Overnight and we have never had an error that was caused by Ordercup. We can print labels and invoices from 5 computers at the same time with no issues. I would recommend it to anyone that ships multiple packages a day.

Buy Island Creek Oysters Online | Order Oysters Online
United States
Almost 2 years using the app
June 11, 2015

THE ABSOLUTE answer to all shipping label generation needs! Ordercup has save my business so much time and money I cannot express it enough. I've never had one single problem using Ordercup. I have had questions about some 'How To' things & Every time I've ever submitted an Support Ticket, a rep from Ordercup has QUICKLY answered me back....VERY QUICKLY. I'm indebted to Ordercup.

Anvil Customs
United States
Almost 2 years using the app
March 4, 2014

Great app! Speedy customer service too. I needed help and someone called me right away and walked me through steps, and then helped me with other thigns as well. Thanks Ordercup for being one easy & efficient process for my business!

Perfumies
United States
Over 1 year using the app
March 31, 2014

This app is still going strong one year later and never disappoints! But the real strength of this app is its amazing customer service team! Amazing group of people who response within minutes and are always able to walk you through any issues! Thanks to the team of OrderCup!!!

1st Review last year: Order Cup is a must for all company's using Shopify. It is a great app that you cannot run your business without. We were doing shipping manually and just able to keep up. We were fortunate to have installed Order Cup just in time to keep up with all of our orders since appearing on Shark Tank! Using Order Cup has saved us a lot of time and money. It is very easy and the support is also absolutely fantastic! This is a must app!!!

BuggyBeds
United States
Over 1 year using the app
Edited September 26, 2016

As a CANADIAN store that primarily ships high value goods to the US and Internationally, it was hard to find an app that pre-filled customs docs, be able to purchase insurance with a single click and print packing slips/labels in literally less than 5 clicks.

THIS
APP
IS
IT!!

I had a few stumbling blocks with setup, but these guys took their time with me and walked me step by step to set everything up. We even had a session where they logged in as me to help me fix an issue. And this was all while we were still using the trial.

Since then, everything has been smooth sailing.

This is my most FAVOURITE app because it cut down my shipping time in half (based on using Paypal to ship packages from our old commerce platform) .

We tried other apps but couldn't get them to connect to the Canada Post API properly or kept getting weird error messages. Then when we contacted the developers it would take forever (in internet time...LOL) for them to get back to us.

Not these guys.

I don't leave a lot of reviews, but I had to leave a review for these guys because their customer service and the app have far exceeded my expectations (and saved my sanity). :)

If you do A LOT of shipping and are a Canadian Store...heck, any store...download this app ASAP.

Best $30 a month I have EVER spent.

Update June, 2016. 1 year of using this app. Still the best shipping app out there. We now use OrderCups' USPS shipping functionality and it has reduced our shipping costs by 70% which enable us to offer free shipping.

We've gotten out labels down to 3 clicks. THREE CLICKS!!! The support is awesome. My business is efficient because of this app.

Update #3 Sept, 2016. Got our label printing down to ONE CLICK! With Ed's amazing customer support, I was able to set up a thermal printer and set shipping defaults so all we're literally doing is clicking "print label" and it's done. This app is a LIFESAVER!

Thanks again guys!

Kinkycurlyyaki 3
Canada
Over 1 year using the app