OrderCup , 280 reviews

Overall rating
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for streamlining the shipping process, especially for Canadian stores due to its integration with Canada Post. Key features include order importation, shipping label printing, automatic 'shipped' order updates, and bulk shipment handling. The app is praised for its user-friendly interface, ability to handle high order volumes, and scalability. Merchants also appreciate the quick and knowledgeable customer service.

April 24, 2014

Ordercup support is very helpful in assisting me each time I need their help. The customer service rep just showed me how to save lots of money on postage. Great job Order Cup!

Ebonnet™ by EboniCurls™
United States
Over 6 years using the app
January 17, 2020

OrderCup customer service is top notch! Getting assistance with program information or issues is easy and they always respond in a timely manner. I appreciate that when it is such an integral part of our daily operations.

Inline Fabrication
United States
Over 6 years using the app
April 3, 2013

Easy interface with both Shopify and Amazon. Best of all is their tech support. As a newcomer to online selling OrderCup customer service has been a lifesaver.

United States
Over 6 years using the app
Edited April 14, 2018

Update: After 4 years of using OrderCup we have been absolutely thrilled with their service. The product has performed very well and if there issues, support quickly fixed them. One of our favorite Shopify Apps.

OrderCup is one of those tools that just WORKS! It allowed us to take a process that used to take around 6 minutes per order down to about 15 seconds per order. In about 1/24th of the time...yes I said 1/24th.... we are able to import orders from our Shopify storefront, print shipping labels and packing slips and have the OrderCup application automatically update the orders as 'shipped' in Shopify and notify our customers of their shipment and tracking number. All this being done in about 2-3 clicks! With their new bulk shipment feature we should be able to possibly cut that time down to around 10 seconds per order. With our number of orders rapidly increasing, these time savings are HUGE! We can now offer even more great support to our awesome customers without wasting time on manual shipment imports.

Very rarely do you come across a product that makes your life so much easier and that creates a great customer experience for your customers. Being able to replace our old manual shipping process with this new integrated solution with OrderCup has been a breath of fresh air. We like to align ourselves with companies that are continuing to innovate and offer new features, OrderCup has demonstrated that this is exactly the type of company they are. We started using OrderCup with the mentality of "It's free to try out so what do we have to lose?"....and now we say to each other "What in the world would we do without OrderCup???" Great product!

United States
Over 6 years using the app
November 13, 2020

We are really pleased with how well OrderCup works with our website and enables us to seamlessly create shipping labels via any carrier, as well as track information. Their support staff are always on hand when needed to answer questions and ensure everything is running smoothly.

Frontier Pharmaceutical, Inc.
United States
Over 6 years using the app
Edited March 3, 2016

Excellent customer service and online support! The customer service team is very helpful and insightful as well as quick to respond. Would definitely recommend OderCup to anyone running an online store.

United States
About 6 years using the app
Edited May 17, 2016

Not only does OrderCup save me time and money with shipping, their customer service has been great at resolving any issues I have.

Blackstone Bags
United States
Almost 6 years using the app
March 30, 2013

Order Cup has been a great tool to use for shipping. It has helped us so much to get all our products out in a timely manner. I would recommend this to any company looking to grow

S2KI Store
United States
Almost 6 years using the app
April 11, 2013

Excellent shipping app, very powerful and the customer service is top notch. With shipping prices, features and browser/Java updates happening all of the time, they stick on top of things to make sure you wont have any trouble getting your labels printed fast. My online business would be much more work without Ordercup!

Astroid Designs
United States
Almost 6 years using the app
March 21, 2013

Order cup was very helpful. got right back to me on my problem and helped me resolve it great support

Official 30A Gear
United States
Over 5 years using the app