Reviews (953)

Overall rating
4.5
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this platform for its cost-effectiveness and seamless Shopify integration, ideal for small to medium-sized businesses. It simplifies shipping with features like automatic tracking updates and easy label generation. The responsive customer support and competitive rates without hidden fees are also highlighted. Additional shipping options, such as locker delivery, enhance its flexibility and reliability.

December 3, 2024

To get this kind of app for free, for small, low cost shipments is brilliant. If you are sending highly expensive goods or services and need quality customer service - maybe use a paid for platform. Packlink Pro is excellent if you are just getting started. Recommend!

Absolute Worldie
United Kingdom
3 months using the app
November 21, 2024

Package worth 3500 euros lost 4 months ago, no information.
After two weeks, they just closed the ticket.
Since then I've been desperately trying to get reimbursed for the insurance I took out (I paid extra for this insurance): nobody answers. We end up talking in a chatbox that says it will put us in touch with the right team, but we're never put in touch with anyone.
No response by e-mail either, it's simply scandalous!!

LES DUNES
France
About 3 years using the app
January 2, 2025

Todo bien excepto cuando quieres generar una etiqueta de devolución, que no puedes hacerlo desde esta app.

Pies Sucios
Spain
Over 2 years using the app
November 5, 2024

Assistenza assolutamente impeccabile, ho fatto una richiesta di info per capire se potevo utilizzare o meno una funzione senza avere l'abbonamento PRO e sono stata ricontattata dopo poco a conferma che potevo farlo ma serviva una procedura. Il ragazzo che mi ha contattato è stato con me diverso tempo al telefono per accompagnarmi interamente nella procedura finchè non abbiamo risolto tutto, davvero apprezzata tanta cura grazie! L'app mi sta permettendo di aggiungere un metodo di spedizione aggiuntivo (locker) direttamente dall'app packlink PRO

Baby Island Shop
Italy
7 months using the app
December 12, 2024

Op jullie informatie-pagina staat dat er kan geleverd worden met GLS. We hebben de registratieprocedure doorlopen, en we kunnen die dienst niet vinden ...

E-woodproducts
Belgium
9 minutes using the app
June 20, 2024

Une application sympa pour les entreprises mais qui à des soucis de gestion avec mondial relais. Il y a souvent des erreurs de poids soit disent sur nos colis alors que l'erreur est impossible! Ils nous débitent sur notre compte puis parfois nous remboursent. Mais nous perdons un temps fou pour justifier a chaque fois. Au final on perd notre argent quand ils nous remboursent pas alors que tout est bon de notre coté.
Souvent des points relais non disponible alors que nous clients désirent certains point relais.

Jespere que des améliorations vont être réaliser.

Magic Candy
France
7 months using the app
June 12, 2024

Sicuramente il supporto ricevuto da Davide Boscato è stato valido, ciononostante devo chiedervi di migliorare invece il supporto relativo a packlink in quanto non ritengo giusto che per parlare con un operatore devo abbonarmi ad una tariffa alta, quando mi si presenta un problema dialogare con un robot mi fa sentire stupido comunque alla fine con ritardo ho sempre risolto i problemi di spedizione, buon lavoro

ddbijoux
Italy
3 months using the app
July 23, 2024

une fois que vous avez utilisée cette appli rien de plus simple pour pouvoir générer les étiquettes, l appli se greffe de façon simple a notre site et les données sont installes rien a taper a nouveau

KETM.SHOP
France
7 months using the app
June 5, 2024

très simple d'utilisation et le service client est à l'écoute si nous avons une question ou un problème, je suis super ravis et recommande fortement

creamimy
France
12 months using the app
June 13, 2024

Es una muy buena opción para realizar envíos asequibles, la plataforma tiene una interfaz muy completa y con bastantes opciones. Recomiendo Packlink PRO para empezar a enviar de forma sencilla y barata. El soporte técnico por parte de Kathy ha sido excelente, ha estado pendiente y se ha preocupado de que entiendas todo a la perfección. ¡Un saludo!

MISCO
Spain
5 months using the app