Reviews (950)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this shipping platform for its time-saving and cost-effective features, praising its seamless Shopify integration that automates tracking number updates and simplifies shipping processes. They appreciate the straightforward installation, user-friendly interface, automatic order importation, and efficient label printing. The app offers a variety of shipping options to meet diverse customer needs. Merchants also commend the responsive and helpful customer service, specifically mentioning team members like Raul Vacas and Davide Boscato for their exceptional support. The platform is noted for its reliability and functionality, with a proactive support team that ensures merchant satisfaction and quick issue resolution.

May 4, 2022

I needed help setting up my account. Alan from the Sales team was a big help guiding me through the process step by step. I feel that the platform is very easy to use and I feel that will help my business to grow.

Eshly Jewellery
United Kingdom
Almost 2 years using the app
Edited August 9, 2021

La aplicación es bastante útil para comparar rápidamente todos los datos relevantes de un envío y la atención del personal, en nuestro caso Jaime Quintana, ha sido excelente

La cueva de San Pablo
Spain
Almost 2 years using the app
March 23, 2022

Muy buen servicio. Llamada personalizada por parte del comercial Jaime Quintana Mendibe para explicar y prestar ayuda a la hora de enlazar Shopify a Packlink solucionándolo al instante.

Otumm
Spain
Almost 2 years using the app
Edited February 26, 2021

5 star for the support from Jeffrey Van Deursen. He is very patient and provides excellent support in getting you setup and started. The app itself is easy to setup and use. We will start to use it once the drop off option is available.

DesiDutchStore
Netherlands
Almost 2 years using the app
June 28, 2021

E' da qualche giorno che sto usando l'integrazione con packlink su shopify e devo dire che la trovo utilissima e molto semplice ed intuitiva. Fondamentale è il supporto di Angelo Mattino che mi ha aiutato molto.

Lugosis
Italy
Almost 2 years using the app
March 10, 2022

The one on one call was exactly what I needed because i needed some clarifications on some issues. Special thanks to Mr Alan for the call. I recommend this app. It is easy to use.

House of Funke
France
Almost 2 years using the app
July 8, 2021

Brilliant telephone support from Alan, who called me after I signed up to help me get it all set up and book my first shipment. I definitely recommend Packlink PRO

Velo Duo Cycles
United Kingdom
Almost 2 years using the app
March 25, 2021

Renata Primorac - is the best account manager I have ever had! always there to answer questions when needed, help or guide me whenever, she really is the life and soul of packlink! praise the lord for Renata Primorac and her amazing service

EveryBlind
United Kingdom
Almost 2 years using the app
October 25, 2021

La primer impresión ha sido muy positiva. Penélope Almazán ha sido muy cercana en el trato y amable resolviendo todas mis dudas. Me ha guiado en todo el proceso para aprender correctamente la sistemática. Espero y deseo que de aquí en adelante todo sea igual de fácil.

La Lámina
Spain
Almost 2 years using the app
Edited October 20, 2020

Servizio TOP! Massima disponibilità da parte di Angelo Mattino e di tutto lo staff. Consigliatissimo!Bravi!

Piñatas&Co.
Italy
Almost 2 years using the app