Reviews (950)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this shipping platform for its time-saving and cost-effective features, praising its seamless Shopify integration that automates tracking number updates and simplifies shipping processes. They appreciate the straightforward installation, user-friendly interface, automatic order importation, and efficient label printing. The app offers a variety of shipping options to meet diverse customer needs. Merchants also commend the responsive and helpful customer service, specifically mentioning team members like Raul Vacas and Davide Boscato for their exceptional support. The platform is noted for its reliability and functionality, with a proactive support team that ensures merchant satisfaction and quick issue resolution.

July 22, 2020

Ottima Assistenza telefonica per istallazione e gestione
Grazie Angelo per la tua cortesia
Massimo

Biagio Barile Store
Italy
About 2 months using the app
May 13, 2021

Our store is located in Spain, and I spend a LOT of time looking for a shipping system that would integrate with our Shopify store. Surprisingly, many major shipping companies DO NOT have an application to do this. Packlink not only integrates seamlessly with shopify, it also gives you the option of many different shipping services. So for instance, Correos may be more competitive for domestic shipping, while UPS is better for international. You simply pick the best service for what you need, no additional accounts, logins etc. Also, I figured out that if you have the Basic Shopify plan and you pay for the year (rather than monthly) then you can import the shipping rates into your checkout page (this is called "Third-party carrier-calculated shipping rates"). Super easy for shop owner and customer, shipping rates import automatically based on the customers delivery address. Really great product, very pleased with it.

Corpen Barcelona
Spain
About 2 months using the app
June 11, 2021

I strongly urge against this app. The customer service is terrible. Every time you have a technical issue there is no response at all, and you have to resolve the issue yourself. Today, a customer service representative reset my password, and then erased all of my orders, my integrations and APIs with Shopify, and all of the bills paid. This happened in the morning and no one has called me back to resolve the issue. Find another transport service. You will only be disappointed by this one. NO CUSTOMER SERVICE WHATSOEVER!

Pourquoi Princesse SAS
France
About 3 years using the app
AUCTANE S.L.U. replied June 14, 2021

Thanks you for your review. We apologise for the issue. One of our support team will come back to you urgently to give you full support.

Packlink Team

June 1, 2020

I enjoy this app because it makes the shipping process so much more efficient! Love the atomization

L'ENVERS
Spain
About 2 months using the app
August 10, 2021

Bonne plateforme, prix attractifs, très peu de problèmes techniques. Quelques fonctions à ajouter comme inverser/échanger rapidement les adresses inscrites (pour un bon de retour par exemple).

Under Story Lingerie
France
Almost 3 years using the app
Edited March 26, 2022

I am not happy with service parcel did not arrive and was destroyed i did not recieve notification of this from packlink or ups. my company is now out of pocket as i have sent goods and had to resend parcel. wouldnt recommend.

Fame Drinks
United Kingdom
About 3 years using the app
AUCTANE S.L.U. replied February 17, 2021

Thanks you for your review. We apologise for the issue with your shipment. One of our team will contact you tomorrow in order to give you full support on this incident. We will do as much as we can to solve this issue.

Edited October 30, 2024

Bonne application et service, cependant le SAV n'est pas très réactif.

Un Dimanche Après-Midi
France
Almost 4 years using the app
November 19, 2021

Excelente aplicación. Agiliza mucho el proceso de envío y por ahora todos los envíos han ido muy bien.
A mí me ha atendido Antonio Funes, me ayudó a familiarizarme con la aplicación y resolvió cualquier duda que pudiese tener, además hicimos una prueba para ver todos los pasos a seguir.

Campanet
Spain
About 2 months using the app
January 25, 2021

First of all I got contacted by an Account Manager (Antoine) who helped me get started with the app. Really helpfull. Integration is smooth, rates are very interesting and everything is very easy to use. I would have loved a few more features (sorting/filter on the packlink order panel) or more depth on shipping rules, but overall this app is just a gem. Thumbs up to Antoine who helped me retrieve old orders a few months after setting up the app, great customer service. I Recommend.

90 BPM Brewing Co.
France
About 2 months using the app
December 10, 2021

Fantástica atención de Jaime Quintana desde la app de Packlink PRO España. Pocas veces encuentras a tan entregados y capacitados trabajadores. Ya tenemos la tienda lista!

Charly Sinewan
Spain
About 2 months using the app