Reviews (951)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this shipping platform for its time-saving and cost-effective features, praising its seamless Shopify integration that automates tracking number updates and simplifies shipping processes. They appreciate the straightforward installation, user-friendly interface, automatic order importation, and efficient label printing. The app offers a variety of shipping options to meet diverse customer needs. Merchants also commend the responsive and helpful customer service, specifically mentioning team members like Raul Vacas and Davide Boscato for their exceptional support. The platform is noted for its reliability and functionality, with a proactive support team that ensures merchant satisfaction and quick issue resolution.

Edited June 25, 2020

Super service, je recommande. Les prix sont imbattables comparé aux concurrents. Facile à relier à Shopify et surtout un conseiller dédié, si vous êtes un professionnel, disponible et joignable facilement ce qui fait une grande différence sur tous les autres services !

Château Thioulet
France
3 months using the app
June 4, 2021

Cheap, fast, good service, amazing support by Sara! Communication is smooth and I feel that we are valued as a client. Thank you!

Whale's Tales
Netherlands
3 months using the app
July 27, 2020

Servicio al cliente muy bueno, perfectamente guiado por asesores que te ayudarán en todo el proceso.
100% recomendable!

batu beads
Spain
3 months using the app
June 24, 2020

Super commercial , super echange merci beaucoup a vous ! En attente de notre rendez vous de demain matin avec grande impatience !

Le pouvoir des trois
France
3 months using the app
September 28, 2021

Mi asesora de Packlink Pro es Penélope Almazán y me apoya en todos los procesos. Gran servicio y fácil gestión de mis envíos.

Anna Delmara
Spain
3 months using the app
April 13, 2021

App facile da utilizzare e molto intuitiva.
L'Account Manager Angelo sempre disponibile e gentile!
La consiglio

lelefantino-store.com
Italy
3 months using the app
May 28, 2021

Just getting used to using the app but looking good so far, easy to use and understand. Great back up from our account manager too.

Highstreetstyleforless
United Kingdom
3 months using the app
June 14, 2022

Doy 4 estrellas porque tuvimos un problema al volcarlo con shopify, pues los envíos no cargaba, no se generaba las etiquetas y no cargaba la pagina en uno de los días mas clave para los envíos. Hemos avisado y al día siguiente una chica simpática y comprometida llamada Julia me ha atendido y por el momento solucionado el problema. Por lo demás si sigue funcionando como hasta ahora es genial.

ARGANOUR
Spain
3 months using the app
January 21, 2021

Muy buena la app, facil de utilizar y sobretodo intuitiva. Tambien el equipo Packlink me resolvió todas las dudas.

SuperKidshome
Spain
3 months using the app
Edited December 9, 2020

Ottima app e buon servizio clienti. La uso per spedizioni con poste italiane, facile da impostare e usare. Purtroppo poi è successo che ho avuto problemi con una spedizione (andata in giacenza) e non ho più ricevuto assistenza. Una persona mi dice il pacco è in consegna l'altra mi dice che è in sede (a 90 km di distanza dall'indirizzo corretto). Ho riscritto per più chiarimenti ma nessuna risposta. Le risposte che ricevo sembrano robotiche. Unfortunately, had to update the review because the first one was peer pressured (the guy called me more than once to tell me to leave a 5 star review, even though he didn't help much). After using this platform for a while, I realized there is literally zero customer service and assistance. You have to wait ages on the chat and they close it after two words. No telephone available for calling and getting help.

Oishii Planet
Italy
3 months using the app