Reviews (950)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this shipping platform for its time-saving and cost-effective features, praising its seamless Shopify integration that automates tracking number updates and simplifies shipping processes. They appreciate the straightforward installation, user-friendly interface, automatic order importation, and efficient label printing. The app offers a variety of shipping options to meet diverse customer needs. Merchants also commend the responsive and helpful customer service, specifically mentioning team members like Raul Vacas and Davide Boscato for their exceptional support. The platform is noted for its reliability and functionality, with a proactive support team that ensures merchant satisfaction and quick issue resolution.

November 17, 2022

J'utilise Packlink sur ma boutique Shopify depuis plus d'un an.
Je suis globalement satisfait du service rendu. Cela facilite la gestion des livraisons et les prix sont intéressants. J'enlève une étoile, car, le service pourrait être encore amélioré un peu, sur la gestion des factures (à l'unité) et le suivi de certains problèmes.

Happy Mining
France
About 1 year using the app
September 24, 2020

Marcus helped me set up the app. App lookes great!
Easy to use and he was very helpfull! Thanks Marcus

Maoli
Belgium
18 days using the app
January 25, 2021

L'app è facile e intuitiva. Ringrazio Angelo per avermi spiegato in maniera chiara tutti i passaggi :-)

BAURDELLE
Italy
18 days using the app
March 24, 2021

La parte più bella di quest'app è il servizio clienti! Eleonora Tacchi mi ha assistito con gentilezza, comprensione e mi ha aiutata a settare l'app di Packlink su Shopify dove si presentavano alcuni problemi di bug tecnici! Con Eleonora come servizio clienti sono certa di essere supportata quando le necessità o le difficoltà si presenteranno e di poter usufruire sempre di un'ottima assistenza! GRAZIE ELEONORA! Sofia

eratomediterraneo
Italy
18 days using the app
May 27, 2020

This app is perfect to generate automatic shipping processes from your Shopify store. It gives you different options/prices for your shipping, you have to try a few options before you find the best one for you - I will never use any service that involve the Correos España again, for example, they are so slow! The system works well, all is clear and nicely linked. The phone customer service is also great, they answer quickly and they are very helpful. A special thanks to a wonderful woman named Julia who help me out when I started!! Her professional and friendly attitude deserves recognition!

Annagramma
Spain
18 days using the app
Edited April 5, 2021

I found this makes internet selling so much easier. It's perfect when everything is delivered but challenging when you try to track a late delivery. I have found my contact Jaime very helpful to get me started.

My Anxious Dog
United Kingdom
18 days using the app
January 24, 2022

App works well never experienced any problems while using it. Tried other apps and they all are similar in operation so it purely comes down to the cost of the labels and these were cheaper than the other providers that we tried

DC Equestrian and Pet Ltd
United Kingdom
About 1 year using the app
Edited May 19, 2023

UPDATE:
I realised when you subscribed to PackLink, someone from their team will get in touch with you and ask you to leave to a review (which explains why they have lots of good reviews but look at their reviews on Trustpilot!).

However, after a year of using PackLink, I can say their customer service is crap. Their processes are poor and don't make sense. The staff on the chat is not knowledgable and always tell you someone will recontact you but no one ever does. I have written emails to them but never ever had a reply.

AVOID!

WRITTEN BEFORE REALISING THEIR CUSTOMER SERVICE IS BAD:
Received excellent service from Alan who helped me set up PLP for my small business. He was here for me every time I had a question! Really good prices and everything is pretty easy to us so go for it!!

BOBBINYCORDES.FR
France
About 1 year using the app
May 14, 2021

Salve, Packlink è un servizio veramente ottimo, facile da usare e con un supporto velocissimo e competente. Angelo Mattino ci ha assistito dall'inizio con professionalità e tutt'ora è presente per qualsiasi esigenza. Dopo tanta ricerca finalmente abbiamo trovato cio' che ci serviva. Complimenti!

TUNDEM
Italy
17 days using the app
Edited December 22, 2020

We are really happy for the customer assistance and for the kind support that we have received by Brunella.

SIPAContest Store
Italy
17 days using the app