Reviews (950)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this shipping platform for its time-saving and cost-effective features, praising its seamless Shopify integration that automates tracking number updates and simplifies shipping processes. They appreciate the straightforward installation, user-friendly interface, automatic order importation, and efficient label printing. The app offers a variety of shipping options to meet diverse customer needs. Merchants also commend the responsive and helpful customer service, specifically mentioning team members like Raul Vacas and Davide Boscato for their exceptional support. The platform is noted for its reliability and functionality, with a proactive support team that ensures merchant satisfaction and quick issue resolution.
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Salve, Packlink è un servizio veramente ottimo, facile da usare e con un supporto velocissimo e competente. Angelo Mattino ci ha assistito dall'inizio con professionalità e tutt'ora è presente per qualsiasi esigenza. Dopo tanta ricerca finalmente abbiamo trovato cio' che ci serviva. Complimenti!
We are really happy for the customer assistance and for the kind support that we have received by Brunella.
la personne qui s'est occupé de moi a répondu à mes questions et a résolu mon problème. Merci.
Merci Antonio Funes
BE CAREFUL !!
Fulfilment are not synchronized, you will have to take care of it manually, which is very NOT convenient when you don't have much time.
They are definitelynot ready yet for shopify - They told me months ago that it should be ok - But Still not.
I m keeping it only because UPS freight cost is cheap.
If you don't need UPS, then I would recommend Sendcloud instead.
Thanks for your review. We wanted to inform you that since last month orders paid in our platform are automaticaly fulfilled. In oder to help you to save time on your shipping process. Please update our app. You can send us an email to business@packlink.com. We will respond to all your doubt regarding the new features of our app.
Packlink Team
No la puedo calificar aun porque no empece todavía con ningún envio , pero Penelope la persona que me fue ayudando a configurar la plataforma fue muy profesional y me facilito el camino. creo que lo tengo todo listo para empezar a vender .
We're using the app in Spain. They're clearly working hard on improving the coverage in Spain and the functionality of the Packlink Pro service, but right now there are some pros and cons. Pros:
- Without paying a monthly fee and without having to negotiate with each shipping service you get access to lower shipping prices.
- Addresses are loaded automatically into the Pro platform and emails are sent automatically to customers. - Label printing is very easy. - Customer service is given by a dedicated person, and Renata is great. But the availability is only Monday through Friday during business hours, and e-commerce happens 24-7. Cons
- There are separate platforms for packlink.es, pro.packlink.es, and pro.packlink.com and information isn't shared across these platforms. It's confusing, but also for some services (like COD) you need to use the regular, non-pro version and this information isn't saved in Shopify, and you don't get better pricing.
- With the basic shopify plan, unless you sign up for a full year, the integration is only partial. You're unable to add services inside the app, and you're unable to give prices directly to customers via shopify. You basically export the order info to packlink pro platform to book shipping. - Once you book a service it can't be changed. If you make a mistake and you need to cancel it, the process is not immediate. Also, the customer was sent the original shipping information already. You need to inform them manually of changes.
- No support for C.O.D. currently in the Spanish platform (pago contrareembolso).
Thank you for your review. It's very helpfull for us and help us to understand fully your needs. We scale your requirements to our product team.
Packlink Team
L'integrazione dell'app con Shopify risulta intuitiva e molto semplice da utilizzare. In caso di problemi o dubbi, l'assistenza è immediata e curata per ogni esigenza. Particolare menzione a Brunella Esposito, la mia responsabile account in Packlink Pro, sempre gentile e disponibile.
Mit Janin im Kontakt und großartiger Kundenservice. Die Connection zum Backend ist sehr einfach und auch die Bedienung. Spezialfragen hinsichtlich Spezifikationen beim Versand wurde von Janin direkt mit dem Versanddienstleister geklärt. Große Empfehlung!
Very nice customer service.
I am amazed that they called and helped me to set up.
Thank you for that Markus
Installata da poco, sto imparando ad utilizzarla.
Ho avuto bisogno di un supporto iniziale e Davide B. è stato gentilissimo e chiarissimo ! Molto veloce nelle risposte e sempre disponibile !
Consiglio !