Packlink PRO Shipping Platform

I'm sorry to say this, as Packlink is actually excellent value for money, but this app is pretty useless. None of the relevant order data, other than the address and order value, is sent to your Packlink account. Neither the shipping weight, nor the product data needed for the customs declaration are transferred, so you have to fill in package details and accompanying documents completely by hand for every single order - a tedious, error-prone and time-consuming process. I really hope that the developers will improve this soon. As a good example, I would recommend to have a look at the Shopify app from DHL, where the data transfer is fully automated and runs flawlessly.
----
UPDATE Aug 11. 2021:
I had a phone call with Packlink yesterday in which I was told that at least the shipping weight will be transmitted to the Packlink account if you either upgrade to a higher Shopify plan or switch to annual payment in advance. They are currently working hard on all the other items mentioned regarding automating customs declarations and eliminating errors in customs documents. Therefore, I award two additional stars retrospectively, trusting that things will improve soon.

The process of creating the shipment is very easy. Great prices and customer service by Markus Laimbauer !

Its a very useful app, I'm starting my online shop and this app is helping me a lot to manage my shipments. It also helps me to save time. My account manager, Julia Bonaho, helps me a lot in this process. I recommend 100%

Mi sono trovata benissimo con la chiamata del vostro consulente Davide hanno accolto tutte le mie domande chieste ottimo! Top!

No funciona como debe, sólo se limita a enviar los datos de envío del cliente, pero no se marca como enviado el pedido, no sincroniza, no añade el número de seguimiento, por lo tanto, sigues haciendo trabajo manual.

Escribí a soporte, me atendieron bien en primer momento, luego ya han desaparecido y no dan respuesta. Sólo se limitan a decir que si tienes el CCS anual de Shopify, cosa no necesaria puesto otras apps funcionan mejor que esta sin necesidad de CCS.

Si tienes dos direcciones de remitente añadidas en packlink, siempre coge a por defecto, pese a tener configurada otra en la app de shopify. Por lo tanto tienes que ir cambiando todo manualmente.

Aún le queda mucho que mejorar y resolver.

*** Actualizado después de la respuesta de Packlink: **
- no se han puesto en contacto
- lo que confirman que hace la app a mi no me lo hace.

The app stopped after a while then I had very helpful telephone support. Overall I have a good impression of the UK worldwide.

Good app and easy to use .. James was super helpful in the setup and always answered my calls if I needed a little extra support.. only 4 stars due to a small issue with the extraction of order information and tariff codes for export orders .. but for domestic shipments it works well .. :)

Ho scelto questa app per snellire al meglio la gestione delle spedizioni. Ho avuto modo di contattare la mia referente di account Brunella Esposito che è stata paziente, gentile ed esaustiva nelle spiegazioni.

Me encanta Packling Pro, son super profesionales, Penélope la chica que me atendió es super amable y competitiva, así que estoy encantada que se hayan fucionado con ellos.

Será mucho + fácil para mis clientas y para mi. Lo único que veo caro por parte de Shopify las tarifas que ponen al mes por la instalación de Packlink Pro en la tienda.
Gracias y sigan avanzando.
Fátima
www.lacanaria.net

Can only recommend the service. Everything went smooth so far. Their customer service, in my case Renata Primorac, did a great job in helping me set up the account and integrate my shops.