Parcel Panel Returns &Exchange

Parcel Panel Returns &Exchange

Reviews (561)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its user-friendly interface and easy setup, streamlining the return management process. The customer support is noted for its quick and effective response, particularly through chat. The free version is appreciated for including essential features at no cost, while robust customization options allow for tailored return policies. Merchants report enhanced customer satisfaction and operational efficiency due to the app's seamless integration with Shopify.

April 24, 2024

This app has the potential to be excellent, if only it was able to provide a returns service with courier integration in the UK.

Having installed the app and received support in doing so, we thought we had at last found a returns app that would do what it claimed i.e provide an easy and seamless returns process. Unfortunately it is totally geared to a US market and has little to no courier integrations for UK merchants. The only one offered was SendCloud, an app requiring a monthly subscription fee with varying levels (the cheapest being £23 per month for the minimum subscription), plus charges per label. Integration with UK couriers would prevent the need for unnecessary app charges (crucial for small businesses). Integration with Royal Mail or Evri, the two biggest mail providers in the UK would not be an unreasonable ask for UK merchants when you are offering the app to them. Even integration with Shopify's own courier service would be great.

On messaging Parcel Send they stated you could request alternative courier integrations and provided a link to do so. Unfortunately the link takes you on a circular journey to set up a google gmail account in order to request alternatives and if you don’t have one you are not able to. We, like the vast majority of other professional businesses, don't use google gmail and have no intention of doing so. We then had a message conversation with customer support and three times over two conversations requested alternative couriers for the UK. They did state they would pass this on to their development team so we wait with bated breath to see.

A few days after installing the app a customer return request was received, which is when we discovered the above (no couriers for customers to return parcels in the UK). So our customer was stuck in the app with nowhere to go! We could not approve the return request to provide a returns label to the customer as it required a courier to be chosen and, as we have said many times above, Parcel Send do not offer this for UK merchants.

We again contacted customer support about the customer stuck in the app that could not be approved and after a lengthy conversation and being told to set up a subscription charge with cloudsend, it was clear that the advisor did not know what to do either. We explained we had already mentioned the issue about no couriers a few days ago and was informed a response had been sent to us (we have checked junk and all emails, nothing received). Our only solution is to manually do the return, but this means having to uncheck the box to provide a returns label to the customer and now ask them to sort out the label and return themselves (not exactly what we, or our customers, would expect from a professional online returns portal).

So, the bottom line is... the app is great if you’re not in the UK. If you are, look for another app as you will be bitterly disappointed and frustrated that your seamless and easy returns process turns out to be anything but! If Parcel Send get their act together on UK courier integrations, I would definitely recommend them and be happy to use them again. I feel they have left me with no option but to find an alternative app that can actually deliver what it is set up for within the UK.

Fit For Icons
United Kingdom
4 days using the app
April 25, 2024

My experience was awesome. Both teh app and their team are brilliant

My Store
India
2 months using the app
April 12, 2024

Easy enough to setup without support. Have contacted once around notifications and to remove branding and was dealt with quickly. So far, so good!

Sole Mate
United Kingdom
2 days using the app
January 23, 2024

This app is a must have for every store to have a professional service settings. really happy about this app.

Mirianda
Switzerland
5 months using the app
January 14, 2024

Jessica was awesome!!! Not only was she very helpful but also very informative and easy to talk with and understanding. Great job Jessica.

Collective Syn
United States
7 months using the app
January 25, 2024

We just installed the app so it is too early to write a review but since the customer service gave me prompt responses and setting up was easy, I put 5 stars at this moment.

elims
United States
3 months using the app
May 31, 2024

Parcel Panel simplifies the returns process for your Shopify store, providing an easy-to-use interface for customers and efficient tools for administrators. Enhance customer satisfaction and optimize returns management with seamless integrations and flexible customization.

Bandi
Spain
About 1 hour using the app
November 14, 2023

One of the best free apps on shopify in my opinion, the app has all features I needed and the support is fast and valuable.

Diateck
Italy
3 months using the app
March 25, 2024

Easy set up and very fast response from support/cs chat box. Yes, it may be a bot but it's very accurate in responding to my specific question.

ChicZonePlus
United States
About 1 month using the app
December 15, 2023

Well, I have a just started my store but want customers to be happy and installing this app, not used this app but the Parcel panel representatives are very fast to help and cooperative.

kromifab
India
About 2 months using the app