Reviews (3,657)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its real-time tracking capabilities, noting it keeps both them and their customers well-informed about order statuses. They appreciate the user-friendly interface that simplifies operations and enhances the shopping experience. The app's customer support is highlighted as responsive and efficient, with valuable customization options that allow merchants to tailor tracking pages to their brand. Its seamless integration with Shopify and compatibility with various carriers, especially for international shipping, are also praised. Merchants find the app offers great value, with even the free version providing effective features, and they appreciate the quick setup and problem resolution.

September 10, 2023

amazing service, and incredible concepy

Austrige
Canada
13 minutes using the app
January 4, 2023

es una aplicaciòn muy buena y segura para llevar un control de los pedidos y hacerles seguimiento para que lleguen a su destino y sea confiable al cliente

Coqueteríaschik.co
Chile
6 months using the app
Channelwill replied January 4, 2023

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Parcel Panel

May 26, 2023

Lovely Service, great support - insanely prompt answers.
One of the few tracking providers, earned my trust!

Cove Camper
Germany
6 months using the app
Channelwill replied May 29, 2023

Thank you for your positive feedback! We're happy to hear that you had a lovely experience with our service and that our support team was able to provide prompt and helpful answers. We're honored to have earned your trust as a tracking app and appreciate your support. Thank you for choosing our product.

Edited January 21, 2023

J'avais un problème , j'ai demander de l'aide , une personne du staff super sympa m'a répondu ! elle m'a bien aidé et grâce a elle j'ai pu comprendre le fonctionnement de l'application , je recommande Parcel panel ! Une équipe super sympas qui vous aide !

Bebetiptop
France
6 months using the app
Channelwill replied January 22, 2023

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Parcel Panel

July 17, 2023

I needed help when I first signed up The Representative who helped me was Very Friendly, Helpful, and Quick.

Ezzie's
United States
6 months using the app
Channelwill replied July 24, 2023

Thank you for your positive feedback regarding our customer service. We are pleased to hear that our team was quick and helpful in assisting you. We appreciate your recommendation and hope to continue providing you with excellent service in the future. Thank you for choosing our app.

August 27, 2023

great on first install - super responsive chat support! surprised how quickly they responded and were able to help.

Sit Stay Love
United States
October 12, 2021

Extremely useful app, Customer service is very good. easy installation and use. Recommended for use .

YeCustom
China
6 months using the app
January 26, 2023

Great application this far. I hope it keeps up well to the expertations. I even like the support. Very nice application.

Viking Grossisten International
Sweden
6 months using the app
Channelwill replied January 29, 2023

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Parcel Panel

February 2, 2023

This is the great app and customer service! Highly recommended for your online store! Thanks a lot!

YuzuBleu
Estonia
6 months using the app
Channelwill replied February 2, 2023

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Parcel Panel

June 12, 2023

Elly provided incredible assistance. She was professional, knowledgeable, and exceedingly helpful. She really took the time to answer all my queries and ensure I was satisfied. Exceptional customer service - Thank you, Elly!

Eaubec
Canada
6 months using the app
Channelwill replied June 12, 2023

Thank you for your feedback! We're glad to hear that Elly was able to provide you with great and instant support. We'll be sure to pass along your kind words to her. If you ever need assistance in the future, don't hesitate to reach out to us again.