Reviews (3,658)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its real-time tracking capabilities, noting it keeps both them and their customers well-informed about order statuses. They appreciate the user-friendly interface that simplifies operations and enhances the shopping experience. The app's customer support is highlighted as responsive and efficient, with valuable customization options that allow merchants to tailor tracking pages to their brand. Its seamless integration with Shopify and compatibility with various carriers, especially for international shipping, are also praised. Merchants find the app offers great value, with even the free version providing effective features, and they appreciate the quick setup and problem resolution.

Edited January 4, 2020

I used this app to help my customers keep track of their shipping without having to send them to the china post website for tracking. It works seamlessly well with my store's theme and I am able to restrict the Ali shipping and any trace or indication that its aliexpress.

After using the app for about a week I am so grateful. There was a slight issue that I noticed with the tracking on mobile devices and support did a coding fix and resolved it. So now every user will have a great experience with this app. The best app to download by far

UPDATE DEC 16. I made a mistake and deleted this app thinking that another app was better. I was wrong and regretted it. Like the prodigal son I returned to the best tracking app that you can use to give your site a premium experience with your customers.

UPDATE JAN 4 2020: I was seduced by a fancier looking app and deleted this one to go with the fancier looking app and regretted it right away. This is truly the best, most cost effective order tracking app and they are very helpful. I will never leave again.

Maximum Beauties
United States
5 months using the app
April 24, 2023

The person who assisted me was very kind and polite. I was very satisfied with the assistance. I will be usgin this app for as long as I can.

Pet Plushies
Portugal
5 months using the app
Channelwill replied April 24, 2023

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Parcel Panel

Edited May 21, 2023

hice una consulta sobre los pedidos , me han atentido muy bien, me han resulto las dudas muy rapido

REINO MODA HOY
Romania
5 months using the app
Channelwill replied May 26, 2023

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Parcel Panel

January 27, 2023

Facie da installare,
Apena installata non potrei dare un giudizio su suo funzionamento al momento. A prima vista e completa e e facile da usare. Servizio assistenza e ottimo. ..

Elite Beauty Italy
San Marino
5 months using the app
Channelwill replied January 29, 2023

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Parcel Panel

January 4, 2023

Great help from customer support. Quick, friendly, and easy. I will definitely be using this app for tracking.

True Life Gifts
United States
5 months using the app
Channelwill replied January 4, 2023

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Parcel Panel

May 21, 2023

amazing app and has a really helpful support team and a special shout-out to Miss she's professional and really helpful.

PULASR
Indonesia
5 months using the app
Channelwill replied May 26, 2023

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Parcel Panel

January 9, 2023

I would 100% recommend this App!
A very useful tool for marketing and therefore sales!
Great customer service as well from the advisers who are always willing and happy to help!

Cool Couture
United Kingdom
5 months using the app
Channelwill replied January 9, 2023

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Parcel Panel

July 7, 2023

buena atencion y eso que me comunique tarde y me atendieron muy bien la chica en varias peguntas que tenia , y me las resolvio.

DEANVISHOP
Spain
5 months using the app
Channelwill replied July 14, 2023

Hi,

Thank you for sharing your positive experience with our app. Your recommendation means a lot to us and we appreciate your support.
If you have any further questions or feedback, please don't hesitate to reach out to us.

Best regards,
Parcel Panel

May 7, 2023

One of the best customer support you will ever experience. They walk you every step of the way to assist you and help resolve an issue. However, the issues are rare, but when it does happen, the team is amazing, especially Elly and Mig.

Oakley Bear
United States
5 months using the app
Channelwill replied May 8, 2023

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Parcel Panel

March 2, 2022

Very good app and customer service. It has helped me see all of my orders and make my customers have ease of access to their orders

ShopJiDion
United States
5 months using the app
Channelwill replied March 3, 2022

Hello there!

Thank you very much for your valuable feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other help, please do not hesitate to contact us on Live Chat.

Best Regards,
Lara | ParcelPanel