Overall rating
4.7
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its robust and user-friendly subscription management features. It offers flexible billing schedules, various subscription options, and regular feature updates at no extra cost. The app's customer support is noted for its quick and personalized responses. It integrates seamlessly with Shopify and caters to unique business needs, such as bi-monthly subscription box services. It also allows customers to use reward coupons on subscription orders. Some merchants suggest adding a feature for subscription customers to add-on to their next order.

April 17, 2023

Paywhirl has been incredibly helpful and responsive when I've had setup questions. The features fit the needs of my business and the support is excellent!

Awayday
United States
4 months using the app
January 8, 2021

The team was incredibly responsive, and helped me implement the app even on a theme they didn't yet have support for! Really impressed. Great customer service and response times.

Wunder Treats
Canada
4 months using the app
June 24, 2021

Anything that I've needed that this app can't do, they already have in their roadmap and implement quickly. Their customer service is outstanding, and they continuously add new integrations. Five stars!!

Wowie Dogs
United States
4 months using the app
February 9, 2021

Where do I start, Sergey has saved me more than once! First I had mistakenly gone live before setting up my reoccurring subscriptions and PayWhirl has made that so easy. In regards to setting it up correctly, not just once but twice (when I changed themes) is where Sergey really came to my rescue. My shop was live and the anxiety was building, I spent about an hour with Shopify customer service when I realized they were not understanding what I needed, telling me to post a note to my clients at checkout. I messaged Sergey and within 2 mins it was set up correctly.

ArtLoversBox
United States
4 months using the app
January 12, 2021

Sergey was the best, I had a problem with the list/sales price not displaying accurately after install, I reached out and it was resolved within 30 minutes. now customers won't be confused and sales will continue to go smoothly. Very responsive, now I am going to try another one of their products, just because this was such a pleasant experience. Thanks again Sergey

US PPE World Holdings LLC
United States
4 months using the app
April 6, 2021

We have now installed this app across 3 different businesses we own. The team at Paywhirl are super friendly, helpful and quick at responding. They have helped us with installation and we are really happy with the functionality and design of the app. It will definitely help us make more sales for sure!

Kahuku Natural
New Zealand
4 months using the app
May 5, 2021

Love the new dashboard, especially the calendar feature to see when subscriptions are coming through. Excellent app and amazing customer service.

SuggestGin
New Zealand
4 months using the app
March 20, 2021

Amazing and brilliant customer support. We have only just started using this App for our subscription service. Initially we think we installed it incorrectly which caused our website to have some serious issues, but not with the Paywhirl APP itself, but with something we did. I have to say, the support team at Paywhirl, specifically Sergey is amazing. The problem we experienced was nothing to do with the APP but Sergey went above and beyond over a number of days to help us resolve the issue. The best support we have received from any Shopify APP so far. Keep up the good work and thank you.

Wax Magic Home Fragrance Ltd ®
United Kingdom
3 months using the app
February 26, 2021

Great, affordable option for my small business. I appreciated how easy it was to install; because I could install it myself, it save me a lot of money on engineering costs. Plus, their support team is amazing!

Smartsbox
United States
3 months using the app
February 11, 2021

App works very well for me, and also to mention the great assistance I've got from Larry who got a tech issue resolved quickly and efficiently for me too, much appreciated!

Angel City FC
United States
3 months using the app