Overall rating
4.7
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its robust and user-friendly subscription management features. It offers flexible billing schedules, various subscription options, and regular feature updates at no extra cost. The app's customer support is noted for its quick and personalized responses. It integrates seamlessly with Shopify and caters to unique business needs, such as bi-monthly subscription box services. It also allows customers to use reward coupons on subscription orders. Some merchants suggest adding a feature for subscription customers to add-on to their next order.

November 10, 2020

I wanted to add a monthly subscription option to my website and after a few app installations and not much luck, I decided to try this one. Was very easy (compared to others) to achieve what I wanted but I had a few questions. Ryan was a HUGE help and took care of setup for me as I couldn't get the subscription plan to work properly. Then, he helped me with an issue I was having - that wasn't really his remit- but was happy to try his best for me. Couldn't be happier with the service I received. Thank you

It All Makes Scents
United Kingdom
Over 1 year using the app
Edited November 3, 2020

Absolutely LOVE this app. So easy to use and the support is outstanding. I have been waiting for an app this good for my subscriptions and am excited to see the new upcoming features as well. WELL DONE, Great Job Paywhirl!! Five Stars!!

Lulubell Candles
Australia
Over 1 year using the app
November 11, 2020

Just got it set up. It was quite straightforward and the support team was very responsive and helpful. Got the first product subscription plan set up in less than 15 minutes. Good stuff!

Cafe Jefe
United States
Over 1 year using the app
December 31, 2020

I switched to PayWhirl for subscription billing. I'm so-so with tech stuff, but was able to follow the directions pretty easily (thank goodness!) and get my subscriptions moved from Paypal to Shopify (through the PayWhirl App). When I did get stuck, I was very happy with the customer service I received. They did a great job creating quick videos to help me get UN-stuck and moving again! Excited to have my subscriptions available in Shopify. Thanks PayWhirl!

My Sanity Project
United States
Over 1 year using the app
Edited January 6, 2022

Great, straightforward app for product subscriptions. I have a custom theme that made the app tricky to install but within minutes of contacting support the app was fully up and running. I've come back to add to this review as I need to highlight how great the support team are, Sergey in particular has gone above and beyond for us to get things exactly how we want them, really happy with everything! The app is always receiving updated features too which is great.

Filter Flair UK Limited
United Kingdom
Over 1 year using the app
Edited November 24, 2020

Excellent customer service. We were unsure if we could use the App for our Theme. Quick question to the support team and they had installed the App plus set up ready for us to use. We would certainly recommend...

Cocabana
United Kingdom
Over 1 year using the app
November 11, 2020

I used this app to help our store get started with subscriptions. I've tried to set up with Bold and ReCharge before, but they weren't easily compatible because they weren't friendly with our Webkul Multi-vendor app. PayWhirl was very simple to get started with; I reached out to their support chat once I got stuck with the code for my shopping cart, and Ryan did an excellent job helping me get set up completely. He responded to my inquiry very quickly, he worked through several obstacles efficiently, he kept me informed on what he was doing the whole time, and he even offered good suggestions on our subscription plan titles. He exceeded my expectations of customer support, and he is the reason I am able to run subscriptions on my website now. Their awesome support team is the reason I can get set up with PayWhirl, where I couldn't with Bold or ReCharge. I definitely recommend setting up with this newer recurring subscriptions app.

Harvestly
United States
Over 1 year using the app
April 13, 2021

Loving this app so far. Had a theme/display issue and reached out their support who fixed it in like literally 90 seconds or something crazy fast. Super appreciate it!! Cheers and thanks for the awesome app!

Prodigies
United States
Over 1 year using the app
March 18, 2022

I don't leave many reviews but the team at PayWhirl 100% deserve it. Ryan and Sergei always reply very quickly to support needs and questions. I've suggested multiple features e.g. retention analytics and they always engage. I was SO happy to see retention stats go live in the dashboard recently. They started off behind BOLD and ReCharge but are adding features at a breathtaking rate. And the value for money as a business owner is exceptional compared to how much people complain about competitors. I can't recommend PayWhirl enough. This is one of, if not THE single highest value-add app in our Shopify stack. If you're looking to implement subscriptions for any of your products, go with PayWhirl, you won't regret it.

biotikur
Germany
About 1 year using the app
March 1, 2021

We are yet to test out using the app but the customer service so far has been amazing. The team are super responsive and took the time to understand what we needed help with. We will be a long-term customer if we continue to get outstanding service like this!

Riley
Ireland
About 1 year using the app