Overall rating
4.7
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its robust and user-friendly subscription management features. It offers flexible billing schedules, various subscription options, and regular feature updates at no extra cost. The app's customer support is noted for its quick and personalized responses. It integrates seamlessly with Shopify and caters to unique business needs, such as bi-monthly subscription box services. It also allows customers to use reward coupons on subscription orders. Some merchants suggest adding a feature for subscription customers to add-on to their next order.

February 2, 2021

I am so happy with this app!! We sell a quarterly subscription box and had developed this internal procedure for managing subscribers via a waitlist that was complicated and messy. We didn't want to end up with wonky billing cycles (i.e. someone being billed months before they actually received anything). Paywhirl added the feature to be able to adjust billing cycles, which is a game-changer that simplifies our business so much! Someone can join anytime, then we can adjust future billing dates to be two-weeks before we ship. Everything else within the app works great too. Customer service has been SUPER responsive when I've had a question. Highly recommend!

Moxie Bradshaw
United States
About 1 year using the app
Edited March 1, 2021

I used this app for my candle subscription and I love it! My candle subscription is something my customers have been asking me for.

Jenny Bean
United States
About 1 year using the app
January 26, 2022

A great app! We have been using this for quite some time and have had no issues - customer support is also great.

ROCKJAW®
United Kingdom
About 1 year using the app
Edited February 14, 2024

Very versatile, and their support is very helpful.

CSEP Store
Canada
About 1 year using the app
PayWhirl Inc. replied February 13, 2024

Hi,

We're genuinely sorry to hear about the difficulties you've experienced with our app, especially regarding the translation features. We understand how important it is for your store to serve customers in multiple languages effectively.

To address this, we're committed to working closely with you to find a solution. Could you please email me directly at larry@paywhirl.com? I'll personally ensure that we prioritize the translation issues you've highlighted and explore every possible way to tailor our app to better meet your needs.

Thank you for your feedback, as it is essential in helping us improve. We're looking forward to resolving this promptly for you.

Best regards,
Larry

February 21, 2023

Paywhirl is an excellent app. It has all of the features that I need for my subscription box business. The customer service is also top notch. I highly recommend them!

Cheerful Cutters by The Cheerful Baker
United States
About 1 year using the app
January 22, 2021

Tricky to set up on your own, but thankfully Sergey helped me for an hour on a Friday night and went above and beyond to make sure it was working correctly. So far, so good! Very excited to use PayWhirl and hopefully we have many buyers choosing the subscription option.

Layer Origin Nutrition
United States
12 months using the app
January 4, 2021

Great customer service! I initially tried to use BOLD subscriptions but had issues with their support. PayWhirl does exactly what I need and their customer service is awesome! Would reccommend this app! Thanks guys!

As Of Latte
United States
12 months using the app
January 4, 2021

So far so good! Easy to install and it looks great once installed. There was a few things a bit more technial, but the support team did a great job helping me out.

Coco Shop
Canada
12 months using the app
September 10, 2021

Excellent customer support: needed help installing on my theme and they did it within the hour. Have yet to see customer order processed but so far so good.

Enna Chocolate
United States
12 months using the app
May 3, 2022

Sergel goes beyond of whatever you can expect of service.
Ive tried more or less 10 subscription apps - most of them slow down your site HEAVILY. So if you care about web vitals, you should def use these.

Instafollow
Norway
11 months using the app