Reviews (303)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants find this app valuable for growing email lists and boosting conversions with effective exit intent popups. It offers customizable popups, advanced targeting, and triggers for email capture and discount codes. The app integrates smoothly with Shopify and features a user-friendly drag-and-drop builder. Merchants praise its performance and customization options, and commend the responsive support team for their technical expertise and quick solutions to issues.
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Pretty easy to use and if you get stuck, the customer service professionals are great. Just click open the chat box and help will be on the way.
Simple and easy. Also, helpful and responsive customer service.
Poptin is hands down one of the best popup and on-site engagement tools I’ve worked with. The platform itself is powerful, flexible, and packed with features that actually help conversions — from beautifully designed popups to advanced targeting and triggers.
What truly sets Poptin apart, though, is their support team.
I was integrating Poptin into a modern Shopify Hydrogen (React + CSP-secured) setup, which is not the most straightforward environment. The Poptin support team was incredibly responsive, patient, and technically strong. They didn’t just give generic answers — they genuinely understood the problem, walked through edge cases, and helped ensure everything worked perfectly.
The product:
Clean and customizable UI
Powerful triggers and targeting rules
Great performance
Works well even in complex setups when configured correctly
The support:
Fast responses
Deep technical understanding
Willing to go the extra mile
Clear, actionable guidance
It’s rare to find a tool that combines strong product quality with truly excellent human support, but Poptin delivers on both.
Highly recommended for anyone serious about conversions, lead capture, and customer engagement — especially if you value reliable support when things get complex.
Loving Poptin. It's nice to collect data.
It’s highly recommended
Easy to use.
we have been using this app for a few years and the pop up we use at checkout is very handy for providing offers to our customers. There easy to create and we use different ones depending on the seasons. I find with some apps that the customer service is not great but there always easy to get hold of and happy to help with issues i maybe having
The best app- 5 star, have the functions I need to build the shop.
The support for exit intent popups was amazing.
The service was fantastic and they didn't give up until they found the problem. I wish all companies had the level of service that Poptin has.
I have enjoyed using Poptin for my website, especially love their "exit intent popups" function. The app is easy to use and the support team has been very helpful and prompt with response. Highly recommend!
Great assistance and support! Had a bit confuse with translations for different language store views but guys from support helped me to deal with this problem. I find the app very easy and clear to work with!
