Reviews (306)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting email list growth, enhancing customer engagement, and improving conversion rates. They appreciate its user-friendly interface, flexible customization options, and effective targeting features like exit intent popups. The seamless Shopify integration and responsive support team are also noted for enhancing the user experience without compromising website performance.

February 15, 2026

Poptin is hands down one of the best popup and on-site engagement tools I’ve worked with. The platform itself is powerful, flexible, and packed with features that actually help conversions — from beautifully designed popups to advanced targeting and triggers.

What truly sets Poptin apart, though, is their support team.

I was integrating Poptin into a modern Shopify Hydrogen (React + CSP-secured) setup, which is not the most straightforward environment. The Poptin support team was incredibly responsive, patient, and technically strong. They didn’t just give generic answers — they genuinely understood the problem, walked through edge cases, and helped ensure everything worked perfectly.

The product:

Clean and customizable UI

Powerful triggers and targeting rules

Great performance

Works well even in complex setups when configured correctly

The support:

Fast responses

Deep technical understanding

Willing to go the extra mile

Clear, actionable guidance

It’s rare to find a tool that combines strong product quality with truly excellent human support, but Poptin delivers on both.

Highly recommended for anyone serious about conversions, lead capture, and customer engagement — especially if you value reliable support when things get complex.

Stepwhere
India
2 days using the app
December 16, 2025

Amazing customer service. The team is super friendly and efficient. The app is really easy to use and the aesthetics are excellent.

Petunia Woof
New Zealand
3 months using the app
October 2, 2025

I absolutely love using Poptin! It’s so easy and intuitive to set up different types of popups, and the platform gives me a lot of flexibility. One of my favorite features is the exit intent popups, which help me capture visitors right before they leave my website. It has really made a difference in growing my email list and boosting conversions.

The interface is very user-friendly, so I can create and customize popups without spending too much time. And whenever I have a question or run into a problem, their support team is always quick to help me out.

Overall, Poptin is a fantastic tool that I would recommend to anyone who wants an effective and simple way to engage website visitors.

Farverigedage
Denmark
4 months using the app
December 19, 2025

Great app and great support when needed.

Nuts To You
United States
Almost 5 years using the app
November 10, 2025

该款APP最好的地方是可以自定义POPUP的尺寸,提供的模板也非常丰富。客服超级好,非常及时有效地处理问题。赞

FABULOVE
Hong Kong SAR
3 months using the app
January 2, 2026

Great App. Easy to use. Helps a lot to get people to sign up for email list

DTT by L. Green
United States
8 months using the app
November 4, 2025

So far so good! Working on getting exit intent popups going and with so many amazing features, it's easy to get a little confused when you have a goal in mind but are still learning to navigate the platform. Benjir was wonderful in assisting with my technical questions and the solutions were so easy to navigate. Looking forward to maximising the platforms full potential!

Happy Hour Cocktails Co.
Australia
About 3 hours using the app
February 11, 2026

fast customer service

Mis Claire
Malaysia
5 days using the app
January 21, 2026

Great app

my-muse.shop
Germany
3 days using the app
November 17, 2025

it is good to use it

SiraGluxe
United States
28 days using the app