Reviews (1,969)

Overall rating
4.8
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this SMS marketing platform for its effectiveness in boosting conversion rates and sales, noting it surpasses other marketing methods. Key features include automations, campaigns, and customer interactions via text, supported by easy-to-use segmentation and templates. The customer support, especially from staff members like Taylor and Meg, is frequently praised for its responsiveness and helpfulness, particularly through the live chat feature. Merchants appreciate the reliability of the platform and the proactive support team, making it a top choice for enhancing business communications.

Edited August 4, 2022

It helped my store's revenue so much and Taylor is so amazing and went above and beyond to assist me.

Monarch and Muse
United States
9 months using the app
August 20, 2021

I ended up having the same representative which was Sherrod Mitchell. Let's just say that he is absolutely amazing. He literally held my hand LOL and walked me through step by step assisting me on how to run a Campaign.

Sultry Diva Couture
United States
9 months using the app
September 1, 2021

It's a great service, with great and fast customer service, and very customizable texting!!!!!!!!!!

Madison + Mallory
United States
9 months using the app
November 19, 2021

We started with Postscript on October 1 and in our first month, increased our ROI 48.3Xs! Stephanie, Lauren, and their whole team are so helpful and respond quickly. Glad we switched from our old SMS service to Postscript!

Nuzest USA
United States
9 months using the app
October 6, 2020

just started using, but seems very robust. Team was extremely fast at responding to questions - shout out to Zev!

Ohza
United States
9 months using the app
January 14, 2021

The customer service is amazing! This is our first time trying SMS and the postscript team held our hand and never ever rushed us. We asked so many questions and they let us know about best practices and even gave us ideas!

Lillie Dimple
United States
9 months using the app
July 9, 2019

It's a great app but so far it's a bit confusing to get everything started. I will return with a better review once I can get things going a bit more smoothly. Finding out how to do things means you have to chat and ask questions but wait a few minutes or more for a response.

Dreux’s Haute Boutique
United States
9 months using the app
January 8, 2021

Wonderful SMS marketing app! Perfect for my company! The customer service was wonderful! Download this app tday!

XO Clothing Company
United States
9 months using the app
June 16, 2020

Excellent customer service! Zev was helpful and knowledgeable. He when over and beyond to assist me with my store. I would definitely recommend Postscript.

Smile PH
Philippines
8 months using the app
August 26, 2020

This is honestly the best app on shopify! converts costumers like magic and the customer service are super friendly and responds in seconds(literally seconds) special thank you to ZEV he is the best costumer service guy i ever talked to and big big plus on his Hebrew language! keep it up guys :)

easylifeisrael
Israel
8 months using the app