Reviews (1,969)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this SMS marketing platform for its effectiveness in boosting conversion rates and sales, noting it surpasses other marketing methods. Key features include automations, campaigns, and customer interactions via text, supported by easy-to-use segmentation and templates. The customer support, especially from staff members like Taylor and Meg, is frequently praised for its responsiveness and helpfulness, particularly through the live chat feature. Merchants appreciate the reliability of the platform and the proactive support team, making it a top choice for enhancing business communications.
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First off, the pricing and more importantly, the customer service from Postscript is vastly superior to anything out there. Theyre always available to help with things when needed. For the most part, the user experience is pretty self explanatory and easy to build campaigns with. Most campaigns take like, 20 minutes or less to put together. It's not quite 5 stars for me simply because I've spent an hour designing 2 separate flows with responses to customers replies and both times the campaign never completed. The most recent of these went out to 6.8% of my list when it was supposed to go out to 100% of subscribers. It was a huge waste of my time and due to the time sensitivity of the message, couldnt be sent out later. Just be aware that the service isnt fully functional ALL the time.
Custom service goes above and beyond! Breanna is amazing, responded quickly and double-checked everything I set up was running smoothly when I had any questions!
Super easy to use + setup and very helpful support too! Would recommend for all email marketing needs
Best App I have ever used for message automation.. and support.. OMG..super fast and till the time your issue 100% got resolved. Being in this business.. we need such a tech support guy as our backbone.. great Job PostScript Team. Specially thank to "Sherrod" who does a wonderful job in the support team.
I just started using postscript its super easy to set up. Campaigns are easy to use and am already starting to see conversions from it!
I appreciated the quick response I received and how they followed up to make sure they answered my question.
Best SMS platform out there, easiest to implement, lots of constant innovation to make our life easier with SMS... and their customer support is on another level.
Very Easy to use, and if i have any questions customer service will reply within 5 mins!!! just love this app for my business!!
I just installed this app and already love it! I've used text sms for my online boutique in the past but this will definitely work out better for us!
This app has helped us boost are sales and connect with our customers through different segments. It's been great for us!