Reviews (1,969)

Overall rating
4.8
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this SMS marketing platform for its effectiveness in boosting conversion rates and sales, noting it surpasses other marketing methods. Key features include automations, campaigns, and customer interactions via text, supported by easy-to-use segmentation and templates. The customer support, especially from staff members like Taylor and Meg, is frequently praised for its responsiveness and helpfulness, particularly through the live chat feature. Merchants appreciate the reliability of the platform and the proactive support team, making it a top choice for enhancing business communications.

November 24, 2020

Very prompt customer chat helped me answer several questions and solve a few issues quickly. The customer service rep was quick to respond and very informed!

U-Konserve
United States
4 months using the app
May 11, 2022

Customer support is great and very responsive! SMS is a new undertaking for our brand, and having the support when a question/problem occurs really makes all the difference

Pepper Joe’s
United States
4 months using the app
November 3, 2021

Amazing response from support - so friendly and always there to help. App easy to use and has all of the features I'm looking for when it comes to SMS!

Serei Swim
United States
4 months using the app
Edited May 1, 2019

Amazed by how user-friendly and effective Postscripts text solution is. Highly recommend everyone to add text marketing to their marketing mix. Also, the guys behind Postscript are amazing and so easy to deal with. Best service!

STAUD
United States
4 months using the app
May 19, 2021

Awesome support team! They have been very instrumental in understanding this new channel. Product is easy to use too!

Swoon
United States
4 months using the app
May 17, 2021

I just downloaded this app to help me with "welcome messages" to my new subscribers and I like it so far. Moreover, the customer service is great.

MALKIA Couture
United States
4 months using the app
December 2, 2021

SO much to love about Postscript. My top 3 would be:
1. The loving team that they have! They have a team that goes out of their way to ensure your growth.
2. How user-friendly their app is! It did not take me that long to learn the fundamentals.
3. It's a NEW fun way to grow your business. SMS is still fairly new! Postscript makes it easier to get the new channel up and running.
Would recommend it to anyone who wants to grow SMS for their business. 100%

Pet Wellness Direct
United States
4 months using the app
September 3, 2020

Zev was amazing with customer service! This app is so easy to use and gives you so many different templates. Customer service response was so fast and helpful. Thank you PostScript!

Sig Style
United States
4 months using the app
February 21, 2022

Amazing tool for my ecom store!
If you need a strategy to recovery sales Postscript will help you :)

glowupproducts.com
United States
3 months using the app
Edited July 29, 2022

I was experiencing a few issues with my Klaviyo/Postscript integration, and the customer support team at Postscript is unlike any other support team I've ever worked with. Every time I use the chat feature, someone responds immediately and actually sounds like you're talking to a friend. The team has gone above and beyond to help me solve my problem (including sending screenshots and asking really good questions). Usually with other customer support teams, you create a ticket that is answered in a while in a vague/scripted way. HUGE shout out to Faith from the Postscript team for truly acting as an extension of our team and helping expedite approval processes for us. Faith tried MANY different solutions to try to assist and I appreciated her persistence and resourcefulness. Highly recommend knowing you WILL get the support you need.

Honey Mama's
United States
3 months using the app