Reviews (1,965)

Overall rating
4.8
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise the app for its exceptional customer service, highlighting team members like Taylor, Meg, and Faith for their responsiveness. The user-friendly interface facilitates easy setup and management of SMS campaigns and automations. Features such as app integration and message segmentation are highly valued for targeted marketing. Merchants also note significant improvements in customer engagement and sales. The live chat feature is commended for its prompt and effective support, and continuous updates with new features keep the platform relevant for modern marketing needs.

November 4, 2021

So far so good. Still early, but support has been great and seems to have garnered good results early on.

Paddle North
United States
28 days using the app
June 1, 2021

I used postscripts and its very easy to use, the support team has been really helpful with our launch especially Sylvia and Kyler. Thank you!

Bijoux Marsan Montreal
Canada
28 days using the app
July 29, 2022

I opened up my site with new items for the week and the app was down and inoperable. I was unable to send out notifications for our items and the timing it crucial. Still am not hearing any response from customer service. Very disappointed

Baby Liv Boutique
United States
Over 2 years using the app
Edited April 27, 2020

We used this app to directly SMS our customers that left us their phone numbers over the last 14 years. This is a great way to first-line contact a large group of people who are already interested in your business.

shopnomads
Canada
28 days using the app
February 8, 2021

Postscript is user-friendly! They have an amazing support team ready to help. I would Totally recommend!

KTL Boutique
Canada
28 days using the app
Edited April 14, 2021

Postscript has a fairly robust segmentation tool that allows you to use Shopify properties to create different target segments. I needed to exclude a subset of my segment and worked with a great Customer Experience Advocate to apply some manual workarounds and get things done (thank you Michael!). I can't speak highly enough of my customer service experience, which I consider equally important as Postscript's native features and functionality.

DECKED
United States
About 2 years using the app
January 25, 2021

Sms marketing is so important to a growing business. Postscript is one of the best apps that I have come across not to mention their support is top-notch!

Learn Black History
United States
27 days using the app
August 4, 2020

Customer service is great, always a quick response. Great price and lots of features to use. I'd encourage anyone to test this one out first, I don't think you'll want to find another one.

Nutrithority
United States
27 days using the app
November 2, 2021

The app and their customer support are top notch. I've just started using this app but it's already my favorite app on our store. 5 stars from me!

GoMove
United States
27 days using the app
January 8, 2021

I'm very happy with this app so far. I have tried several other companies and been disappointed. The features are great and the customer support is even better!

Truvani
United States
27 days using the app