Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its advanced SMS marketing tools, including automation and drip campaigns. It's praised for boosting conversion rates and revenue, and for its ethical practices in text messaging. The customer service is highly responsive, with representatives Taylor and Meg receiving special mention. Regular updates and a clear pricing model are also appreciated. It's recommended for businesses seeking to improve customer engagement via SMS.

January 8, 2021

I'm very happy with this app so far. I have tried several other companies and been disappointed. The features are great and the customer support is even better!

Truvani
United States
27 days using the app
Edited May 7, 2020

Had a bit of a billing issue but Zev was able to help me through chat in record time! I am a happy customer and their customer support team is amazing and very prompt.

N&N Beauty
United States
27 days using the app
June 23, 2021

Sylvia, Tyler, and Morgan have been great resources when the app gets a little confusing! Though the app itself is generally pretty easy to use. Any confusion on our end was mostly about when you schedule campaigns vs when you are billed for them.

Wanderer Bracelets Inc.
United States
About 2 years using the app
November 5, 2020

Love the app. Very helpful and generally user friendly. Customer service was great, and fast! Was having a problem and messaged and "Zev" helped out super fast, and did everything I needed him to do within 1 minute of messaging.

Mommys Lil Monsters
United States
27 days using the app
January 7, 2020

App works exactly as promised in driving revenue (as long as you set flows up the right way). Postscript is the Klaviyo x Mailchimp of SMS - the customization is on point, the pricing tiers are sensible, and support team is solid. Highly recommend trying it out to see how your customers respond!

Rooted NYC
United States
26 days using the app
September 22, 2020

So far so good, the app does what it says. Also, they do have amazing support, they have live support chat not one of chats that actually send an email that is responded to in a nonspecific amount of time. We will continue to build out the app with the help of their support team, the integrations are also perfect for us. Out CS team can answer texts from their Zendesk account.

Nena & Co.
United States
26 days using the app
June 24, 2020

App works great, I've captured some sales I would have otherwise lost. Support is amazing...personal, stateside, and they really try to connect with their customers

LPBoutique
United States
26 days using the app
February 8, 2019

The app works great and very easy to use. ROI from SMS has been incredible so far. But the best component is how it increased customer retention. First thing we tried was to add a funny GIF along with our messaging, and customers came right back. Support has been great so far, hopefully it stays that way!

Lasers vs. Magic
United States
26 days using the app
November 30, 2021

Postscript has been a game-changer for us! We've seen an improvement in our customer engagement and sales from simply taking two hours to setup core flows and sending out our first campaign. The platform is so easy-to-use and the support team is incredibly responsive, friendly, and dedicated to your success. Don't hesitate, just do it!

Elizabeth Mott
United States
26 days using the app
September 30, 2019

Love how easy it is to use and how detailed you are able to make segments. It was simple to get started and already generating revenue in under an hour!

Super Coffee
United States
26 days using the app