Reviews (1,967)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants praise the app for its exceptional customer service, highlighting team members like Taylor, Meg, and Faith for their responsiveness. The user-friendly interface facilitates easy setup and management of SMS campaigns and automations. Features such as app integration and message segmentation are highly valued for targeted marketing. Merchants also note significant improvements in customer engagement and sales. The live chat feature is commended for its prompt and effective support, and continuous updates with new features keep the platform relevant for modern marketing needs.
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Taylor in Customer Support is A-Mazing. Being a new user I was having trouble navigating but Taylor was quick to respond and assist me!!
The support team is very dedicated and determined to help you solve your questions. The app works good and the features are complete.
I've been testing about 3-4 different sms solutions this month and Postscript really has everyone else beat. Customer service, affordability, 1:1 chat feature, Klaviyo integration, gifs that don't require links to open. It's great. The only reason I didn't give 5 starts is I wish the forms allowed more advanced customization and there were smoother options to embed forms. I also wish we could purchase dedicated long numbers, sharing keywords makes things a little difficult. But I understand it keeps things affordable. I also wish we could send audio, but no one else is offering that yet anyway. Great job Postscript!
The ease of implementation and customer support so far is amazing. Not just another app to install and uninstall. Cant wait to see how sms changes our business. Special thanks to Shannon for being great!
Ellie, Sean and Shannon went far and beyond our expectations with continued assistance and answering any and all questions. This app is amazing and love how it includes pre-built automations which makes it so simple to use ! Super excited to use this app for SMS marketing.
Incredibly easy to navigate and use! I love the inclusion of photos/gifs and the ability to be flexible with what I send to my customers. It’s also cool that the app features a tool that lets you know if the message you’re sending is weak, moderate, or strong which I like a lot. I would like to see a way to make it to where the pop up repeats every time a customer comes to your site even if they minimized it the initial time they saw it. All in all, a great app!
I'm really new to SMS marketing, but Postscript makes it super easy to get started! They have all the automations set up for you already, which is really convenient and nice. A HUGE plus to Postscript is their customer service! It's probably one of the best service I've received, especially from Michael! He is so helpful and hilarious. I would highly recommend Postscript :)
Dan & Sean were awesome to work with in setup, and answering all of my questions. We think this app is going to help us get to the next level. Definitely recommend.
Great customer service. Easy to set up with Shopify. Great experience all around!! Thanks, Shannon.
nice app so far, fast responding customer service resolved my issue i was having , thank you . just wish they integrated with mailchimp