Reviews (1,967)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants praise the app for its exceptional customer service, highlighting team members like Taylor, Meg, and Faith for their responsiveness. The user-friendly interface facilitates easy setup and management of SMS campaigns and automations. Features such as app integration and message segmentation are highly valued for targeted marketing. Merchants also note significant improvements in customer engagement and sales. The live chat feature is commended for its prompt and effective support, and continuous updates with new features keep the platform relevant for modern marketing needs.
Refine
-
By rating
PS has great Customer Service -- they are super responsive and want to help solve any and all questions that us customers havw!
Great SMS platform, seamless integration and stellar customer support. They're definitely leading the SMS game!
Shannon provided great customer support and spent hours helping me. She was outstanding! I really appreciated her time and help with our issues.
Great platform and great support. Sometimes the UX can be a little clunky but nothing that can't be improved. Definitely a must-have for all stores.
i don't know what's going on with this app but it's not working for me and i can't contact customer service about the problem because the entire app is blank. nothing shows and i really liked this app
Postscript has won our business for life! Shannon and the entire team helped our team with the entire integration. As a startup of non-tech founders, they were patient and put forth 100% willingness to guide us through setup!
I encourage any entrepreneur, business owner, and Shopify stores to use their amazing software. The people and customer service separate this company from every other SMS platform.
Much about your experience depends on who you get for a customer service agent. Sylvia is awesome! She even made me a video illustrating a solution to my problem. I wish there was a phone number, though, so that I could talk to someone when I'm having problems with the app.
Postscript has been the best user experience out of any app! Their entire team has been proactive to assist me in getting started & show me any tips to maximize their platform for SMS.
Also, if you ever have any questions, their customer support answers & resolves your questions within 5 minutes...
Highly recommend. You'd be a fool to go elsewhere!
I am just starting with this app but have to say that customer service was fast to reply and Bre was very informative and patient. She certainly answered all my questions and made sure that i was good before leaving the chat. Thank you!!!
Post Scripts support team is amazing and their response time is so fast! Sean has been incredibly helpful to us!