Reviews (1,967)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants praise the app for its exceptional customer service, highlighting team members like Taylor, Meg, and Faith for their responsiveness. The user-friendly interface facilitates easy setup and management of SMS campaigns and automations. Features such as app integration and message segmentation are highly valued for targeted marketing. Merchants also note significant improvements in customer engagement and sales. The live chat feature is commended for its prompt and effective support, and continuous updates with new features keep the platform relevant for modern marketing needs.
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Postscript has been the perfect partner to launch SMS packages for my marketing agency, their customer support is top-notch and their Partners team has help us understand their program and how to sell/offer SMS to our customers.
Great customer support! Meg helped me out w/ a tech issue and was able to get it cleared up in no time!
We recently switched to PS from another SMS provider and I learned more installing this app and going through the training than I learned the entire 2+ years we spent with the other group. There is a small learning curve but Bryan was quick to respond to my chat request and I am really enjoying the functionality not only with integrations to our website but also the ability to have actual 2- way conversations with our customers. I am so glad I saw a recommendation for this app in the Boutique Hub <3
We are encountering continual issues with Postscript. After having success in the past we are now left with bugs and customers complaining about no emails or texts being sent. Their text infrastructure can bug out quite frequently. Support has also changed. We are moving to SMS bump as it seems a lot more stable.
I was having a little bit of hard time understanding and editing the page but Sylvia was such a big help, she edited everything for me and even made a little video so I can do my edits next time, I have had already good sales from just the subscribe pop up
Customer service is really great and helpful, I love this app and the functions. A game changer for every business!
This is the SMS automation app we had been looking for forever. Simple setup, well designed popups, pre-loaded templates, and excellent support. We would highly recommend this app if you're looking to grow your shop through sms marketing.
super!! it works in a great way, the best part is that you keep in touch with customers and you tell them that we are here we still think about you! the only one concern is that app is very expensive for international sms , thanks a lot
AMAZING! Always available, helpful, and easy to work with. Not to mention super supportive and go above and beyond. Taylor is amazing!
Amazing customer service and great app thus far! Developer also confirmed it's ADA friendly so thats a huge plus for us. Thank you to Taylor and Faith for helping us out!!