Reviews (1,969)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this SMS marketing platform for its effectiveness in boosting conversion rates and sales, noting it surpasses other marketing methods. Key features include automations, campaigns, and customer interactions via text, supported by easy-to-use segmentation and templates. The customer support, especially from staff members like Taylor and Meg, is frequently praised for its responsiveness and helpfulness, particularly through the live chat feature. Merchants appreciate the reliability of the platform and the proactive support team, making it a top choice for enhancing business communications.
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Really well designed service. It's a little bit unintuitive to figure out specifics on different modules (automations, campaigns, keywords, popups, etc) and what they do exactly and where things go from there, how to find customers and see the outreach that has happened, etc. But the team was very fast to respond and eager help out, then once you get a feel for it things seem to be really easy and ROI is realized scarily quickly.
Just getting started. Awesome customer service. Instant response. These folks are totally on it. Shout out to Taylor. Thank you~!
This app is very good and the support is outstanding! They answered all my questions and checked all my automations on the spot. I'm saying this because it could be a bit confusing setting everything up for the first time.
Easy to use after a bit of trial and error. Really clean and straight forward. Amazing customer service!
Very new to Postscript. My first interaction with support was excellent. Thank you Michael for all of your patience and knowledge.
Absolutely love it, I've been looking for a great SMS platform that does exactly what I need without being charged an arm and a leg! This app does it for me, plus the support team is amazing and very responsive.
Just downloaded PS and went through the onboarding process. Needed help with a few things and Kyler was quick to assist. Looking forward to seeing conversions with SMS!
We just started using the app but the onboarding was very easy and straightforward. We got immediate sign ups after integration. We had a couple questions and customer service was awesome and the response time was very fast! So far so good!
Picked a plan and got a free trial. Spent hours learning how to use it with the videos. Then one day they just shut it off. Said I did it. I didn't even know it until I checked on it. This right before Christmas. Blamed me and said someone on my team must have done it. I am my team. So I know I didn't do it.
The Postscript team is always available to help troubleshoot setup questions at a moment's notice. Highly recommended!