Reviews (1,964)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants praise the app for its exceptional customer service, highlighting team members like Taylor, Meg, and Faith for their responsiveness. The user-friendly interface facilitates easy setup and management of SMS campaigns and automations. Features such as app integration and message segmentation are highly valued for targeted marketing. Merchants also note significant improvements in customer engagement and sales. The live chat feature is commended for its prompt and effective support, and continuous updates with new features keep the platform relevant for modern marketing needs.
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Got the app up and running over the Christmas holidays. Getting a lot of subscribers even though it's a holiday week. I think this is going to be HUGE for my 2 shopify stores. The best part is the chat support. Meg was awesome !
Easy to set-up and use, with great service! Kyler in chat was super quick and beyond helpful. Would recommend post script to any Shopify retailer looking to try SMS.
Just getting started. Awesome customer service. Instant response. These folks are totally on it. Shout out to Taylor. Thank you~!
This app is very good and the support is outstanding! They answered all my questions and checked all my automations on the spot. I'm saying this because it could be a bit confusing setting everything up for the first time.
Easy to use after a bit of trial and error. Really clean and straight forward. Amazing customer service!
Very new to Postscript. My first interaction with support was excellent. Thank you Michael for all of your patience and knowledge.
I have been a postscript customer for 1.5-2 years and I would highly recommend not using them. I've found other service providers who give 100x better service at a much lower price.
I'm perplexed as to how this software has a 4.9.
They have been charging us for 6 months even though we expressed that we want to unsubscribe.
Post billing us for no usage for 6 months, after uninstalling the app they have billed us almost 2000$ in a month.
I am deeply disappointed in how shopify allows such companies to bill us in such a fraudulent ways.
Topping all of this off, is their support who will never try to solve the problem and will reroute you to their sales and legal teams who will only try to retain you for longer by baiting your own money.
I've not found such a terrible app all my life and I would caution any shopify owner on using postscript.
Absolutely love it, I've been looking for a great SMS platform that does exactly what I need without being charged an arm and a leg! This app does it for me, plus the support team is amazing and very responsive.
Just downloaded PS and went through the onboarding process. Needed help with a few things and Kyler was quick to assist. Looking forward to seeing conversions with SMS!
We just started using the app but the onboarding was very easy and straightforward. We got immediate sign ups after integration. We had a couple questions and customer service was awesome and the response time was very fast! So far so good!