Reviews (1,887)

Overall rating
4.8
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its effective SMS marketing tools that enhance customer engagement and sales. They appreciate the user-friendly interface, customizable templates, and features like live chat and automations. The onboarding process is smooth, and the responsive customer support is frequently highlighted. Additionally, the app is noted for its compliance with text messaging regulations, ensuring ethical marketing practices.

September 21, 2020

So far so good! the set up has been very easy. I had one issue (I caused myself) and the customer service was amazing! so Friendly and responsive! I could not be happier

The A to Z Boutique
United States
About 1 hour using the app
August 19, 2022

Great customer service and very user friendly! I've been looking for an SMS for a while and this one takes the cake :)

Hopefilledcandles
United States
About 1 hour using the app
May 19, 2020

We just got this app today. Super excited about trying out. I'm already really happy with the customer service. Super fast to respond!

Christina Greene LLC
United States
About 1 hour using the app
December 29, 2023

I have been a postscript customer for 1.5-2 years and I would highly recommend not using them. I've found other service providers who give 100x better service at a much lower price.

I'm perplexed as to how this software has a 4.9.

They have been charging us for 6 months even though we expressed that we want to unsubscribe.

Post billing us for no usage for 6 months, after uninstalling the app they ...

Katoura Hygiene
Australia
1 day using the app
September 2, 2021

my experience with postscript has been so-so thus far. Customer support is great but my popup messages do not seem to be working due to some backend issue [which is currently getting looked at] Also would be nice if the popup template was a bit more user-friendly and template-based rather than having to code any custom visualizations.

Gachiga
United States
1 day using the app
July 27, 2020

I needed an app that could handle my need for SMS abandoned cart messages (since they are much more efficient than emails) and this app certainly did the trick. The fact that they can send the customer a picture in the text of the exact item they had in their cart is pretty mind-blowing too!

5/5

Adrenaline Offroad Outfitters
Canada
About 1 hour using the app
November 29, 2021

What I love about apps is the chat feature. You can chat with customer service in literally 1 minute, super helpful! Michael is a REAL one

Stay Golden
United States
41 minutes using the app
March 23, 2022

Amazing app helped me to create SMS marketing for my new online clothing store! great customer service!

societycanttrapme
United States
35 minutes using the app
May 19, 2021

Porshai was super helpful and great customer service! I will continue using these services from her excellent service

Torch Eyewear
United States
30 minutes using the app
June 16, 2021

So far so good! Had an initial question for Customer Service and it well well. Look forward to using the app!

Meals Utah
United States
28 minutes using the app