Reviews (1,964)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants praise the app for its exceptional customer service, highlighting team members like Taylor, Meg, and Faith for their responsiveness. The user-friendly interface facilitates easy setup and management of SMS campaigns and automations. Features such as app integration and message segmentation are highly valued for targeted marketing. Merchants also note significant improvements in customer engagement and sales. The live chat feature is commended for its prompt and effective support, and continuous updates with new features keep the platform relevant for modern marketing needs.
Refine
-
By rating
Postscript is intuitive, powerful, and easy to integrate. Most important piece to working with new software is the team behind it. I worked with Shannon on the integrations and she was unbelievable. Very responsive and extremely knowledgeable. Best part was she made the process fun with some good humor. No different than my experience with Adam on the sales side of things. Great team behind this app and I highly recommend it!
The customer service was amazing with Alyssa. I'm also on the 30 day free trial and I really appreciate that they give you all the features now to test them out. Some apps allow a free trail but limit our options/functions and I feel like that doesn't allow you to get a good test run at everything. Pretty easy layout, too, to navigate, so easier for newbies like me!
First of all the customer service is top tier! I had multiple questions on how to use the app and they answered all of my questions with no problem. The app is easy to use now and appears user friendly. I feel like a winner with this app now. I switched to this company from a previous app who had bad customer service and an ancient looking user face. I believe Postscript is actually cheaper too. Another plus! Love this app!
The support team was a big help! I am new to Postscript and she helped me navigate my first email conversion campaign. Excited to see the results!
I love being able to reach out to my customers. This helps me beat the FB algorithm and give me customers important info! The ability to set up the automations really helps personalize everything and makes it very easy to use!
I love the 30 day free trial. There is so much customization you can do! Definitely recommend. Sylvia is by far my favorite CS person. She totally understood my needs and gave me help that was fast, correct, and even shared a laugh. Thank you PostScript SMS I am so thankful!
Great experience helped me found what I needed. I will continue using this great app and also share it.
We just recently installed Postscript to engage our customers via SMS, the setup has been smooth so far and their customer support team is quick to respond and provides answers that resolve our problems.
zev and shannon provide great customer support. still early on but liking it thus far. 13 more characters.
This app is the best! It is so easy to use and any problem that I have, their customer service team is right there to help me immediately! They are super patient and help us with any and every question that we have! I highly recommend them!