Reviews (1,969)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this SMS marketing platform for its effectiveness in boosting conversion rates and sales, noting it surpasses other marketing methods. Key features include automations, campaigns, and customer interactions via text, supported by easy-to-use segmentation and templates. The customer support, especially from staff members like Taylor and Meg, is frequently praised for its responsiveness and helpfulness, particularly through the live chat feature. Merchants appreciate the reliability of the platform and the proactive support team, making it a top choice for enhancing business communications.
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Pros: the customer service team via support chat is great. Wait times are super fast and I have solved many problems with their help! I also love the product back in stock feature is one of the options rather than an entirely separate app. Also really like the updated automations that were written for us.
Cons: A few more touch points during onboarding would have been good, and there's a few key metrics I feel are missing from analytics
The support team was a big help! I am new to Postscript and she helped me navigate my first email conversion campaign. Excited to see the results!
I love being able to reach out to my customers. This helps me beat the FB algorithm and give me customers important info! The ability to set up the automations really helps personalize everything and makes it very easy to use!
I love the 30 day free trial. There is so much customization you can do! Definitely recommend. Sylvia is by far my favorite CS person. She totally understood my needs and gave me help that was fast, correct, and even shared a laugh. Thank you PostScript SMS I am so thankful!
Great experience helped me found what I needed. I will continue using this great app and also share it.
We just recently installed Postscript to engage our customers via SMS, the setup has been smooth so far and their customer support team is quick to respond and provides answers that resolve our problems.
zev and shannon provide great customer support. still early on but liking it thus far. 13 more characters.
This app is the best! It is so easy to use and any problem that I have, their customer service team is right there to help me immediately! They are super patient and help us with any and every question that we have! I highly recommend them!
Got the app up and running over the Christmas holidays. Getting a lot of subscribers even though it's a holiday week. I think this is going to be HUGE for my 2 shopify stores. The best part is the chat support. Meg was awesome !
Easy to set-up and use, with great service! Kyler in chat was super quick and beyond helpful. Would recommend post script to any Shopify retailer looking to try SMS.