Reviews (1,958)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its exceptional customer service, with team members like Taylor, Meg, and Faith often highlighted for their responsiveness. The app is easy to use, enabling quick setup and management of SMS campaigns and automations. Merchants appreciate the effective SMS marketing tools that significantly boost customer engagement and sales. The live chat feature is especially valued for providing prompt and useful support. The onboarding process is well-received, offering ample educational resources to help optimize SMS strategies. Merchants also benefit from robust integration capabilities and the ability to customize SMS campaigns to fit specific business needs. Continuous updates and new features keep the app aligned with the latest marketing trends and technologies.
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We just recently installed Postscript to engage our customers via SMS, the setup has been smooth so far and their customer support team is quick to respond and provides answers that resolve our problems.
zev and shannon provide great customer support. still early on but liking it thus far. 13 more characters.
This app is the best! It is so easy to use and any problem that I have, their customer service team is right there to help me immediately! They are super patient and help us with any and every question that we have! I highly recommend them!
Got the app up and running over the Christmas holidays. Getting a lot of subscribers even though it's a holiday week. I think this is going to be HUGE for my 2 shopify stores. The best part is the chat support. Meg was awesome !
Easy to set-up and use, with great service! Kyler in chat was super quick and beyond helpful. Would recommend post script to any Shopify retailer looking to try SMS.
Really well designed service. It's a little bit unintuitive to figure out specifics on different modules (automations, campaigns, keywords, popups, etc) and what they do exactly and where things go from there, how to find customers and see the outreach that has happened, etc. But the team was very fast to respond and eager help out, then once you get a feel for it things seem to be really easy and ROI is realized scarily quickly.
Just getting started. Awesome customer service. Instant response. These folks are totally on it. Shout out to Taylor. Thank you~!
This app is very good and the support is outstanding! They answered all my questions and checked all my automations on the spot. I'm saying this because it could be a bit confusing setting everything up for the first time.
Easy to use after a bit of trial and error. Really clean and straight forward. Amazing customer service!
Very new to Postscript. My first interaction with support was excellent. Thank you Michael for all of your patience and knowledge.