Reviews (1,958)

Overall rating
4.8
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its exceptional customer service, with team members like Taylor, Meg, and Faith often highlighted for their responsiveness. The app is easy to use, enabling quick setup and management of SMS campaigns and automations. Merchants appreciate the effective SMS marketing tools that significantly boost customer engagement and sales. The live chat feature is especially valued for providing prompt and useful support. The onboarding process is well-received, offering ample educational resources to help optimize SMS strategies. Merchants also benefit from robust integration capabilities and the ability to customize SMS campaigns to fit specific business needs. Continuous updates and new features keep the app aligned with the latest marketing trends and technologies.

November 30, 2021

I've been searching for a while for the text messaging app that would easily integrate with my shopify store. I found what I was looking for! I'm an overthinker with having so many tasks to do with my business and their support team has been great with helping me with any questions and offering a solution. I will most definitely be referring other business owners to this app.

AMBISHES DIVA
United States
3 days using the app
June 29, 2020

Postscript is intuitive, powerful, and easy to integrate. Most important piece to working with new software is the team behind it. I worked with Shannon on the integrations and she was unbelievable. Very responsive and extremely knowledgeable. Best part was she made the process fun with some good humor. No different than my experience with Adam on the sales side of things. Great team behind this app and I highly recommend it!

Wicked Cutz
United States
3 days using the app
October 29, 2021

The customer service was amazing with Alyssa. I'm also on the 30 day free trial and I really appreciate that they give you all the features now to test them out. Some apps allow a free trail but limit our options/functions and I feel like that doesn't allow you to get a good test run at everything. Pretty easy layout, too, to navigate, so easier for newbies like me!

Chingona Warrior
United States
3 days using the app
July 1, 2022

First of all the customer service is top tier! I had multiple questions on how to use the app and they answered all of my questions with no problem. The app is easy to use now and appears user friendly. I feel like a winner with this app now. I switched to this company from a previous app who had bad customer service and an ancient looking user face. I believe Postscript is actually cheaper too. Another plus! Love this app!

XOXO LOVE AND CO
United States
3 days using the app
Edited June 7, 2023

Pros: the customer service team via support chat is great. Wait times are super fast and I have solved many problems with their help! I also love the product back in stock feature is one of the options rather than an entirely separate app. Also really like the updated automations that were written for us.

Cons: A few more touch points during onboarding would have been good, and there's a few key metrics I feel are missing from analytics

Goldilocks Goods
Canada
3 months using the app
Edited February 4, 2021

The support team was a big help! I am new to Postscript and she helped me navigate my first email conversion campaign. Excited to see the results!

The Hampton Grocer
United States
2 days using the app
May 17, 2020

Just downloaded and never looked back. Looking forward to seeing results and insane open rates and ROI. The most amazing team and support, which will make or break your experience and results. They go above and beyond, respond immediately and sound like normal and fun humans. Can’t wait to work with them and scale!

Remnant Bikinis
United States
2 days using the app
Edited December 21, 2020

I love being able to reach out to my customers. This helps me beat the FB algorithm and give me customers important info! The ability to set up the automations really helps personalize everything and makes it very easy to use!

Maple Street Supply
United States
2 days using the app
February 8, 2021

I love the 30 day free trial. There is so much customization you can do! Definitely recommend. Sylvia is by far my favorite CS person. She totally understood my needs and gave me help that was fast, correct, and even shared a laugh. Thank you PostScript SMS I am so thankful!

Your Beautiful Boutique
United States
2 days using the app
August 10, 2020

Great experience helped me found what I needed. I will continue using this great app and also share it.

VELVET ROSE FASHION BOUTIQUE
United States
2 days using the app