Reviews (1,967)

Overall rating
4.8
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this SMS marketing platform for its effectiveness in boosting conversion rates and sales, noting it surpasses other marketing methods. Key features include automations, campaigns, and customer interactions via text, supported by easy-to-use segmentation and templates. The customer support, especially from staff members like Taylor and Meg, is frequently praised for its responsiveness and helpfulness, particularly through the live chat feature. Merchants appreciate the reliability of the platform and the proactive support team, making it a top choice for enhancing business communications.

April 28, 2021

I've been using this app for a few days and not only was it easy to set up and use the chat/customer service team is fast and helpful. So far I'm really liking this app!

LoveSquaredKids
Canada
5 days using the app
August 30, 2021

I just found this app today, I have had a little struggle setting it up but the app itself has been easy to navigate, I reached out to customer support who insured me that my issue was being dealt with in a timely manner. Great Customer service and I am glad to be doing business with them.

Spoiled Rotten Cup Co.
United States
4 months using the app
October 1, 2020

Only 4 stars because we haven't used it for long yet but everything seems to be working great and the support team is awesome! Zev was really fast at answering and quick with figuring out a solution!

Too Fast Online
United States
4 months using the app
July 16, 2020

Just started using this app and it has been the best experience thus far. Shannon automatically sent me information as soon as set up was started. She asked if I wanted more information on the process to set up other messages for my business as well as helped when I had questions when confused. She helped me answer two questions and provided clear instructions. Even though it has yet to be an hour into using the program I can already see that I will love this application tremendously.

Angelic Luxe Fashion
United States
4 days using the app
June 15, 2020

Great support team. Very helpful, friendly and patient. They helped with my integration and helped me figure out a solution.

THICK, BOLD, AND HEALTHY
United States
4 days using the app
November 27, 2020

Awesome app, even more awesome support. Thanks for the help guys. Wishing you success and hope that the app opens into more integrations with even more apps.

Jibby Coffee
United States
4 days using the app
September 3, 2021

It has generated some sales for me, but it is hard at times to find the discount codes. I was surprised when I had a few sales and they had used a discount code where I didn't know it was coming from.

J & M Designs LLC
United States
4 months using the app
February 4, 2022

I love the Postscript / Shopify integration! It has made communicating with my customers so much more personal and convenient. Also, shout out to the Postscript support team, who are the BEST out of any software company I've worked with. They are always so competent, kind, and cheerful.

Roar Organic
United States
4 days using the app
June 1, 2020

Very quick conversions, help land sales almost immediately. Great customer service! Thanks for the help Zev.

iRefresher
United States
4 days using the app
January 22, 2021

I enjoyed the always quick and helpful responses from customer service : ) which is much needed since messaging across the app is often missing information and not very user friendly. Although it is a very simple tool, the setup, user flows, and UX needs the attention of a user-focused product manager. I also appreciate the payment structure and flexibility! This app provides simple SMS functions. It is not very robust or customizable, but it helps our business accomplish what we need and has helped us drive sales and retention. Again, the customer service has been exceptional. Without their support our company would have had to pass on investing in this app.

GATA
United States
4 months using the app