Postscript SMS Marketing , 1,952 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its positive impact on business, including improved conversion rates and revenue. They praise its user-friendly interface, valuable features like automations and campaigns, and easy SMS subscriptions setup. The app's reliable performance and exceptional customer service, featuring a responsive support team and live chat, are also appreciated. Its transparent pricing and superior features make it a preferred choice over other SMS marketing platforms.
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Excellent customer service, very helpful. Truly appreciate her for taking the time to help fix my issue.
What I love the most about Postscript SMS marketing is how quickly the team responds when I have questions to ask in the chat. There's no waiting time and they're super helpful. Even if you have questions on the weekends they get back to you first thing on monday via email.
Just completed the set up, and everything is working perfectly. I had a few questions while I was getting everything figured out and the support team (live chat and email) have been exceptionally helpful. Very pleased with the move over to Postscript.
Faith was very patient and amazing. Walked me through step by step. Very fast and efficient. Definitely deserves a raise!
Lightning-fast help is available with their live chat customer service. Faith's quick action allowed me to resolve a customer question in record time.
Pros: the customer service team via support chat is great. Wait times are super fast and I have solved many problems with their help! I also love the product back in stock feature is one of the options rather than an entirely separate app. Also really like the updated automations that were written for us.
Cons: A few more touch points during onboarding would have been good, and there's a few key metrics I feel are missing from analytics
Postscript is a really good app for SMS. Very straightforward and the whole team are amazing!
Especially Taylor! :)
Thanks team!
Tedious to navigate. Customer service lacking, usually takes days and several reps, to answer most simplest concerns.
Taylor in Customer Support is A-Mazing. Being a new user I was having trouble navigating but Taylor was quick to respond and assist me!!
Great platform and great support. Sometimes the UX can be a little clunky but nothing that can't be improved. Definitely a must-have for all stores.