Reviews (1,969)

Overall rating
4.8
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this SMS marketing platform for its effectiveness in boosting conversion rates and sales, noting it surpasses other marketing methods. Key features include automations, campaigns, and customer interactions via text, supported by easy-to-use segmentation and templates. The customer support, especially from staff members like Taylor and Meg, is frequently praised for its responsiveness and helpfulness, particularly through the live chat feature. Merchants appreciate the reliability of the platform and the proactive support team, making it a top choice for enhancing business communications.

January 10, 2020

Absolutely fantastic SMS app! Within 12 hours of installing we generated over $1000 with just a mobile pop up!! Haven't even gotten the rest of it set up yet. Very excited and grateful to find postscript!

Jawzrsize, LLC
United States
About 1 year using the app
July 27, 2022

Sandy Q. is AMAZING! Your knowledge, speed, and recommendations to help me improve my automations and connection to my customers just "wowed" me! She is the exact professional needed when working to improve your business.

DRESSCODE Boutique
United States
About 1 year using the app
Edited June 17, 2021

Awesome app. It is super simple to install and configure, nice and clean interface and great functionality. If you are looking for a great SMS Marketing app, definitely this is the one to go. And super fast and responsive support team. Ran into an issue with an integration and the team got it resolved quickly and made sure all is working as we wanted it. Also the app has all the key integrations in our tech stack for our store, so it is a perfect match and highly recommended.

Tico Coffee Roasters
United States
About 1 year using the app
December 16, 2020

I am new and just getting started, but I've found their customer chat to be very communicative and helpful. They do their best to test and resolve issues. Great for small business.

Adore Adorn
United States
12 months using the app
August 24, 2020

Love Postscript, hands down the best platform for SMS. Would absolutely recommend. Great support as well!

Peachy Sunday
United States
12 months using the app
September 10, 2021

I just started using Postscript and it's already paid for itself. Excited to see the growth. Customer service is top notch (thank you Michael) and the site is super easy to use. 10/10 recommend.

By A Thread Boutique
United States
12 months using the app
Edited September 28, 2022

Updated: Tried a couple of different SMS apps. PostScript was the winner in features and support. Their live chat support is always fast to reply to help with any immediate issues. Unlike other chat support where you have to wait in a queue of 20 or more, I've never had to wait more than 1-2 minutes, if that. Fantastic app. Has all of the features you would expect. Never run into any issues whatsoever. Everything always works and runs smoothly. Their support team is topnotch! Always quick to respond and always go above and beyond to help.

Sibu Seaberry
United States
12 months using the app
Edited October 12, 2021

Switched from another program and the customer service is amazing! I've had to contact customer service twice with questions and BOTH times, service was excellent! Highly recommend!

Hello Sunshine Boutique
United States
12 months using the app
April 5, 2022

I had the opportunity of being assisted by Meg, she answered all of my questions provided step-by-step and allowed me to perform the actions before leaving the chat. She also made sure what I was trying to achieve was performed and checked it. Thank you!

P.Ink Labels Co.
United States
12 months using the app
November 4, 2021

Love this app! It does what I need it to do and support is also great! I recently worked with Michael from support and he was super helpful! He helped me set up segments which was needed for my campaigns. Will continue using this app again!

Major Kee's Collection
United States
12 months using the app