Reviews (7,081)

Overall rating
4.6
Counts per rating level
  • 82% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its high-quality products and ease of use. They appreciate its seamless Shopify integration, efficient customer support, and reliable fulfillment and shipping. The app offers a wide range of customizable products, advanced design tools, and educational resources. Its commitment to sustainability and global presence with multiple fulfillment centers are also noted positively.

July 30, 2022

Ich bin mehr als zufrieden mit der App. Sie ist einfach und leicht selbst erklärend. Mir würde es gefallen einen Button oder ähnliches zu haben das Kunden etwas individuelles machen können. In meinem Shop.

lscdp
Germany
9 months using the app
Printful replied July 31, 2022

Hallo!

Vielen Dank für Ihre Bewertung. Wir entschuldigen uns für die Online-Übersetzung.
Bitte beachten Sie, dass Sie unser Personalisierungstool für Shopify verwenden können, um Ihren Kunden die Möglichkeit zu bieten, ihre Bestellung mit eigenen Texten oder Bildern zu personalisieren. Weitere Informationen finden Sie hier: https://www.printful.com/product-personalization-tool#shopify

Und wenn Sie dabei Hilfe benötigen, wenden Sie sich bitte an unser Support-Team: support@printful.com

- Renate

March 8, 2019

Easy and very helpful, creating with their tools is piece of cake. Go check my first just opened store www.UderThe420Leaf.com all products were created there.

Under The 420 Leaf
Canada
13 days using the app
Edited March 17, 2019

***Before you choose Printful read this!!***

I cannot for the life of me understand where these positive reviews are coming from as they seem very suspect. To be clear, I did escalate my issues to their management team where I was told politely "Too bad so sad so sorry we cannot guarantee that your design will be centered or placed at the desired height." Full disclosure part of me is hoping and praying that Lauris Libert or Davis Siksnans Printful founders will call me and say they we will fix this, but I'm not holding my breath.
** Oh, and I have hundreds of photos to back all of this up, but let me first try and explain below.

First, if your purpose of using Printful is to print a one off collection for your bachelorette party, welcome home party or Congrats on fatherhood then don't read any further, but but if you have fallen (and shame on me,) for the "Too good to be True" deal then please please read on. I fell for the No money needed to invest in inventory, great product selection, and colors. It all sounds so good, doesn't it?

Well after hundreds of hours of designing, hours reading how to work with templates provided from Printful, numerous calls with staff and a thousand dollars spent in test samples I found out the hard way that this company is a sham for those who are serious about attempting a start-up company with their DTG printing.

What I did:
By following the design template I carefully studied the placement of my designs since I would assume everyone wants their graphic to show up on the garment properly, at the right height and center point. Especially when using a crest at the chest area.

What I got:
Almost all my designs out of more than 30 test shirts were off when using the bottom of the neck collar as a benchmark. Very few were okay but most were off by my placement at an inch and a half. Some were off as much as 2 inches beyond their (post disclosure inch and half claim) One and a half inches btw, would still be difficult to accept.

What's even more troubling is when looking at placement was that almost all the designs were not centered, some off by an inch! Even the inside label which I will go into later was not centered.

Why? I can take a stab at it and say that the operators are flinging shirts on the machines at a breakneck pace with no care as to where the shirt finally rests. The same goes for the labels mentioned below.

Other issues:

*Inside custom labels: Very few were centered and the tags were hastily ripped out causing most of the shirts to have their collar seems to split! Seriously!? The whole point fo the tag removal and custom label is to demonstrate quality with your brand. No better way to do that than give your customer a non centered logo with a gaping hole above it where the tag was Ripped Out. I'm with Tongue and Cheek here.

*Color prints were inconsistent. Some had specks of color missing, some had faded colors showing ripples in the graphic like the toner cartridge in the machine was almost empty. Uh oh, careless operator. Hmmm. Some had a sheen to the ink and some were flat. This was with the Exact same garment and graphic color too.

Now I am forced to delay the opening of my store. I have to now organize photos of all the errors and record notes as to the specific screw ups in order to return the items. All of this will take hours to do.

In closing:
I guess the only good I can take out of this is that I took the initiate to first test a large sample before I went to market. I cannot imagine what damage this would have done to my brand. The time it would have taken for both me and my new customer's to process returns or worse yet most would have not bothered to return their items at all, rather they would most likely just choose to quietly disappear into the distance never to return again but easily could have left a comment on my site, UGH! Certain death to my business.

One last thing Printful I will not quietly go into the night.

The Famous Cock
United States
10 months using the app
Printful replied March 20, 2019

Hi, thank you for taking the time to leave us a review!

I’m sincerely sorry to hear that you have experienced issues with the prints! I can definitely understand that this can be an unpleasant situation for you as a business owner and that is certainly not our intention. We work on improving our fulfillment process and other services so that we can deliver consistent quality products. To hear that you have encountered problems with the placement quality is saddening, but we take your feedback regarding this seriously and would like to take a closer look into this.

In direct-to-garment printing, it is possible that some placement discrepancies can occur and it is normal since the process is performed by a human hand. While care is taken when placing the shirts on the printing pallet, unfortunately, some human errors can still happen. I can understand that receiving multiple items with placement errors is not what you would expect and the number of the products affected is alarming, so we would need to investigate this further to understand what exactly has happened here.

Regarding the inside labels, the tear-away labels should be removed with care, leaving no traces of the removed tag on the shirt and without damaging the quality of the actual shirt. There absolutely should not be any holes in the item after the label has been removed - this is unacceptable and I apologize for this quality! The situation you have described about the inside labels does not sound typical and I would also like to take a closer look at this and review the quality of the received items with our fulfillment team.

You have also stated that you have concerns about the quality of the printed colors. Due to the nature of printing, it is not possible to guarantee 100% color accuracy between the colors that can be seen on the screen and what is actually printed. The colors are affected by various factors such as the printing method, material of the product, monitor settings, etc. However, if there is some variance between the same design/colors on the same products, this does not sound normal and should be looked at as well.

If there are ever any concerns about the quality of the products or prints, I kindly recommend submitting problem reports for the orders as soon as you notice some issue. This way, we can take a closer look at it and review together with our team about what has happened and how we can improve the process to provide better results. It is imperative that you report your concerns or issues to us as this helps us recognize any problems within the fulfillment process or other services that we have to work on to provide better quality results.
Problem reports can be submitted by going to the Printful dashboard -> open the order -> Problem report.

I noticed that you hadn’t submitted problem reports for your orders yet, but I would really like to take a closer look at all these products and understand the cause of these issues and find a solution and help remedy the situation. Your time and feedback are very valuable to us and we want to make sure that your experience with our products and services is satisfactory.

You will receive an email from us shortly and we look forward to resolving this situation!

Thank you again for your review! — Zana

December 14, 2020

I like Printful but I'm considering testing out another drop shipping company. The fulfillment center wait time is too long. I have customers that placed orders over two weeks ago and still their order has not been fulfilled. The worst part is customer support. You can not call and speak with a representative neither can you chat with anyone. Honestly that's bad business. I can tell this company scaled really fast but was not prepared. When a customer places an order on my site and has to wait over two weeks or up to a month to receive that order, that's bad business on my end and a high likelihood that the person will NOT be a repeat customer.

Miranda Chaney Petite Wear
United States
12 months using the app
Printful replied December 16, 2020

Thank you for sharing your feedback, we truly appreciate it!

Currently, we have quite steady fulfillment times, only in edge cases such as stock shortages or if the item doesn't pass our Quality Control, the fulfillment can take longer. We will do our best to advise you on each case specifically. You can see our fulfillment times here: https://www.printful.com/fulfillment-updates.

At this time, our standard phone support is not available. We're focusing on assisting customers via chat and email. Our chat support is available 24/7, we may turn off the chat to handle the incoming volume so you should try again later. You can also reach us at support@printful.com, our response times are about a day now.

In case you have any further questions please feel free to reach us at any time!

-Lauma

May 16, 2016

Everything has been amazing so far, I'm really looking forward to developing more with Printful!

Children Of Indigo
United Kingdom
13 days using the app
March 17, 2017

Useless! Usless! Usless! Useless!

Dontstopforthecops
United States
10 months using the app
October 9, 2019

Nice and easy but it needs more mockups and more colored items not just white ( I Mean for Mugs and other accessories )

BUVIRA
Jordan
9 months using the app
Printful replied October 9, 2019

Thank you for your review, we appreciate hearing from you!
We also appreciate your suggestions, which is why I invite you to add them to our feature requests for a community vote. You can do so here: https://www.printful.com/feature-request

Feel free to also reach out to us at feedback@printful.com, if you have any additional questions or concerns!

- Vita

July 7, 2016

the order and fulfillment process are seamless, and the quality is excellent. Most importantly to me is that the colors (on American Apparel tees) are true to my designs. One complaint: automatic shipping calculations are only for the $299 tier of shopify customers (highest plan), so I had to manually set up with different weight classes using http://blog.theprintful.com/how-to-override-shopifys-shipping-rates-and-use-printfuls/

Cloud 90s
United States
9 months using the app
November 17, 2016

Very easy to sync between the platforms.

East Texas Krav Maga Pro Shop
United States
13 days using the app
July 11, 2021

The printing quality REALLY sucks! Most of my t-shirts are black with white ink and the ink just looks completely faded on all of the shirts, I'd add so many more orders if the printing quality was better.

MY SEXY STYLES
United States
10 months using the app
Printful replied July 11, 2021

Hey, there!

Thank you for your feedback. We're sorry to hear that the print quality didn't meet your expectations. DTG printing technique uses eco-friendly water-based inks that soak into the garment. The print looks like it is part of the fabric and the fabric weave is visible through the print. Pure white prints on dark color garments may look slightly tinted. For vibrant pure white print, we can suggest trying screenprinting or vinyl printing techniques, however, Printful doesn't offer these options.

-Liva