Reviews (7,189)

Overall rating
4.6
Counts per rating level
  • 83% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its high-quality products and seamless Shopify integration, which streamlines order processing and shipping. The wide range of customizable products, including apparel and accessories, along with user-friendly design tools, allows merchants to diversify their offerings easily. The app's interface is praised for its ease of use, aiding effective store management. Additionally, the responsive customer support and reliable fulfillment services, featuring quick turnaround times and accurate shipping, are noted strengths. Automated features like inventory management and order syncing further streamline e-commerce operations, supporting scalable business growth.

August 13, 2020

Every order Ive done has taken over a month to ship to customer.Very slow fulfillment process, but the website says shipping and production will only take 12 days.

Kevo Show
United States
8 months using the app
Printful replied August 18, 2020

Thank you for you review- we truly appreciate it!

We definitely understand that the current events have not been easy for many businesses and people, and we are doing our best to continue providing our services to our customers. As for most businesses out there, we have not expected the effects of Covid-19 and how it would limit our resources. Our main goal was to keep our staff safe and continue to support businesses and fulfill our customers' orders. This was a very challenging time due to various restrictions and order volume we received. Our fulfillment times are nearly back to normal, you can follow the latest estimates and updates on our Covid-19 page here https://www.printful.com/covid-19.

If you have any questions or concerns, be sure to reach out to us at feedback@printful.com!

-Lauma

December 28, 2018

I'm trying to build an online store with soccer memorabilia. Printful app is helping me with almost everything.

SOCCERABILIA
Portugal
10 days using the app
November 27, 2022

Create products to sell online, by downloading my files that I create on canva. After the mockups, My designs get uploaded to my shopify store. The app is very easy to navigate for begginers such as myself. Allowing multiple products to be mocked up whould make this app out rank all the rest. Best Regards!

shopchulo.online
United States
7 months using the app
July 9, 2020

The Best POD experience, the collection and quality offered are amazing. It helps to reduce the return rate as well as the brand reputation is maintained.

TOOFY US
India
10 days using the app
March 11, 2017

I love the concept, not sure if i understand the charges verses deposit.

Art Sol Studios
United States
7 months using the app
Edited April 28, 2016

Fantastic, a real hands on company. Always happy to answer questions , takes pride in producing products here in America. Could use a more diverse product line perhaps, specially since the are located in Los Angles, there are plenty of suppliers nearby.
Keep up the good work
**UPDATE *** ordered 3 demo products and 2 of them were substandard in quality.
the canvas print ( which is also the most expensive product they produce ) was not stretched tight and by the time I received it was sagging into the frame , thus putting creases all around the print, it's in the trash now.
So far it has been a week and they still have not issued a refund. I am really not sure if I can trust them to deliver a quality product to my customers. They might be good for T Shirts , if that's your deal , but so far, the other products and the resolving of complaints , Printful seems to talk the talk, but can't walk the walk.
I have a feeling that I will downgrading them again. Or just dumping them as a supplier for my up coming ad campaign.
I had them at 5 stars until I actually received a product.
*** Well round 2 with these guys... 3 pillows and a framed print as of 6 days after order was made... 1 print shipped finally... no word on the pillows. Such a let down. Lets face it, if you live in a metro area in the United States you can have all of the services Printful offers at a better price right near you and you won't have production or shipping delays. Example : 16x20 image wrapped canvas print, Printful $39.99 and what they shipped me 5 days later was thrown in the garbage because of lack of quality. Office Depot, same product $29.99 and received in 2 days and was perfect.
*** Latest *** upgrade, although it took a bit longer than I expected to ship from them , the pillows I ordered were spot on; although I have learned to not use a white background as the pillow case is a bit see through. The framed print while cost prohibitive , was printed on a nice grade paper and had good finishing in the framing. The quality control was much better than the last shipment.

Childs Prints
United States
9 months using the app
September 21, 2022

I use this app to help me with my graphic ideas. I really like how it is so easy to do navigate through the app. I would be nice to have more space on the shirts/hoodies to insert my designs.

Tootsie’s Jewels
United States
7 months using the app
Edited April 10, 2017

Update: finally got an update from customer service. Asked to speak with the Chief Operating Officer, guy on the phone says," He is to busy to talk to you is there anything I can help you with?" I replied, I am the COO of my company and your customer and he is to busy to talk to me? Guy took my email address and blew me off.

Save yourself some headache and money hit delete now!!!

Where do I start… people who give five stars claim customer service? Where? I didn't get any… just emails from overseas that just frustrated me even more. As a small business owner I used this app on my shopify store to "save" money and in the end it has ended up costing more money in refunds and shipping and discounts to angry customers who now have a bad image of my company and has impacted my business for years to come. Do you know what Printiful has said to me? Sorry, we sent the wrong size. Your fault sir, our sight magically "even though we have sold the correct one before", like the stupid hogwarts theme we have for customer service magically sinked incorrectly. So we will not refund or replace.

What? Am I responsible for sinking the site once a week? Let's not forget that the design process was horrible. Explaining the same thing to 90 different email robots then asking how to get the Mock ups and final design to match without getting charged for another $10 art fee that I had already paid twice.

No help at all just blaming me. Well I'm a professional graphic designer who has been doing what I do for companies full time for the past 7 years and I have never worked with such a frustrating and disrespectful company in my life. App deleted. Lessons learned. These things suck.

Doomsdaytackleco
United States
8 months using the app
July 16, 2021

super easy to use, and some very nice products! Connects to my Shopify website with one click and great Customer Service when you need it.

Yum Yum Coffee Company
United States
7 months using the app
October 15, 2017

coolcoolcoolcoolcoolcoolcoolcoolcoolcoolcoolcoolcoolcoolcoolcoolcoolcool

Dogecore
United Kingdom
10 days using the app