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Overall rating
Counts per rating level
  • 77% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly design and selling capabilities. They commend the wide range of customizable products, quality, and integration with e-commerce platforms. The responsive customer service and positive business impact are also praised. The premium subscription is seen as valuable, offering better deals. Regular updates with new products, including an Eco-Friendly range, are appreciated.

November 24, 2023

Rita was very helpful in assessing the situation and solving it, and I couldn't thank her enough for it.
Much Kudos to you and Thank You very much!

Nuclear Tea Mugs
Almost 2 years using the app
Printify replied November 27, 2023

Thank you for the kind words 🌟! We're thrilled Rita assisted you efficiently. Thank you for expressing your gratitude 😊. If you ever need more help, we're here for you! All the best 🛍️💙!

November 19, 2023

The only reason they are getting two stars instead of one is because I have actually received some awesome prints from the third party print houses that they contract but their customer service is very slow and they request the same information over and over again even after you've provided it, I assume in hopes that you forget about it. Lost a good customer in me over something that could have just been resolved with an apology and a replacement sample of the correct size without white ink smeared on it.

Dumpy USA
United States
Over 1 year using the app
Printify replied November 21, 2023

We sincerely apologize for the challenges you've encountered with our customer service 😞, and we appreciate your honest feedback. Your experience certainly falls below our standards, and we want to assure you that we take your concerns seriously.

Our team will be reaching out to you shortly to address this effectively and work towards a resolution that meets your expectations. Your satisfaction is our priority, and we're committed to learning from this experience to improve our services.

Thank you for bringing this to our attention, and we look forward to the opportunity to make things right 🙏.

October 11, 2023


United Kingdom
Over 2 years using the app
Printify replied October 18, 2023

We're very sorry to hear about the issue you've faced. At Printify, we always aim to provide our users with the best experience they deserve. This situation is indeed unusual, as we do not charge funds and refuse to fulfill orders without proper communication. In such situations, our standard practice is to promptly refund the merchant in cases where fulfillment isn't feasible.
To investigate and resolve this as quickly as possible, kindly provide some details to locate your Printify account. Please fill out this form and submit it, and we will get in touch with you as soon as possible. [copy this LINK-]

Your feedback is invaluable to us, and we are committed to rectifying this situation to your satisfaction. If you have any further concerns or questions, please don't hesitate to let us know. We're here to assist you at every step.

December 3, 2023

Whenever I reach out to the team at Printify, it's like hitting the 'easy' button. They're always there, ready to lend a hand and answer my questions with the patience of a saint – or maybe a very well-trained customer service rep. It's uncanny! I've yet to have a bad experience with these folks. Honestly, if there was an Olympic event for Print-on-Demand services, Printify would be the one doing victory laps and taking home gold medals. In my book, they're not just the best POD on the planet; they might just be the best in the universe – but I'll have to check with the Martians to be sure!

Ginger's Art and Gift Shop
United States
12 months using the app
Printify replied December 4, 2023

Thank you for the great review 🌟! We're thrilled to be your trusted sidekick and appreciate your kind words about our support team. Making your Print-on-Demand journey a breeze is our mission 🚀. If you ever get word from the Martians, let us know their thoughts too 👽🤩. Happy selling with Printify 🎉!

October 9, 2023

We placed a sample order to see the quality of the product. The hoodie printing was off and the garment looked wet from the shoulders down as it was a different color where the logo was printed. When we reached out to Printify we had no response for several days, save for auto-emails that think they've found the solution and attempt to give you the brush off so there is no need for human assistance. After one week and multiple messages the issue was finally resolved. This response time is unacceptable given today's 24-7 shopping environment. We weren't expecting immediate resolution, however had this been a customer's order and the customer reaches out to you, and you reach out to the third-party provider about the fourth-party product... it's you who looks like the idiot because you can't give basic answers re: their order. That is not a risk we're willing to take as we insist on quality customer service. As such, yes, we uninstalled this app after our one and only issue with its customer service. If this was a one-off experience (however their service rep confirmed they're bogged down and can't handle the correspondence volume) we might've stuck around. Our parent company, who has other Shopify stores, immediately uninstalled Printify, unwilling to jeopardize their respective customer service experiences.

Buff Boy Brewing Co.
About 2 years using the app
Printify replied October 18, 2023

We deeply regret the experience you've had, and we sincerely apologize for the inconvenience 😔. This does not reflect the level of service we aim to provide our valued customers. We acknowledge that there have been delays in our support responses, primarily due to the unexpected rapid growth of our user base, resulting in a higher volume of support requests.

However, we've taken immediate action to address this issue. We've increased our support team by adding more specialists and are actively training an additional team to help us regain our usual response speed. We anticipate returning to our standard level of service very soon.

Your feedback is invaluable to us, and we are committed to learning from our mistakes and enhancing our services to better serve our customers. We will reach out to you promptly to see if we can assist with any ongoing issues 🤝.

We genuinely hope you'll consider giving us another opportunity to demonstrate our customer-focused approach and provide the exceptional service our merchants deserve. Your satisfaction is our priority, and we're determined to make things right for you 😊.

November 21, 2023

3 stars is being generous I think however there has been some positives with this company. However our recent experience has been far less than good. Since Printful is an aggregate of print providers and manufactures, they do not actually do any printing themselves, it is all sent out to 3rd party companies, some good and some bad, many of which you can buy from directly that even have apps available on Shopify. The software is decent. But the quality of products through their vendor network is hit or miss. We've had both good experiences and really bad ones. When there is an issue with an order they are a pain to deal with as the response time is terrible and they have to go to the vendor and wait for a reply from them which often takes a long time. If you choose to use them, make sure you get several product samples first before putting their products live on your site. Go not trust the quality will be good, regardless of what their internal vendor reviews say.

The Tiki Yard
United States
9 months using the app
Printify replied November 23, 2023

We appreciate your honest feedback, and we're truly sorry to hear about the challenges you've faced. Customer experiences like yours are invaluable in helping us identify areas for improvement, and we're committed to addressing any issues you've encountered.

Quality is a top priority for us, and we understand the importance of reliable and timely service. We apologize for any inconvenience caused by the delays in response time and the variability in product quality.

We'll be reaching out to discuss your specific concerns further. Your experience matters to us, and we hope you'll give us another chance to exceed your expectations. Thank you for bringing these issues to our attention.

December 6, 2023

From the moment I began using Printify, I knew this platform was a game-changer for my business. It's not just an app; it's a comprehensive solution that has streamlined my production process, expanded my product range, and significantly boosted my sales.

The user interface of Printify is remarkably intuitive and user-friendly. Even if you're new to on-demand printing, navigating through the platform is a breeze. The wide array of products available for customization is simply astounding. Whether it's apparel, accessories, or home decor, Printify offers a diverse selection of high-quality items that cater to every need of my business.

What truly sets Printify apart, however, is their unbeatable customer service. Their team is not just helpful but genuinely caring and committed. Whenever I've encountered a question or an issue, their response has been swift, thorough, and incredibly supportive. They don't just solve problems; they go the extra mile to ensure your business thrives.

Their integration with various ecommerce platforms is seamless, making the whole process of managing my online store effortless. The quality of the print products is consistently excellent, with vibrant colors and durable materials that my customers love.

Moreover, Printify's transparent pricing structure and efficient shipping have greatly enhanced my customer satisfaction rates. I've seen a significant reduction in production times, which has allowed me to deliver products faster to my customers, enhancing their overall shopping experience.

In conclusion, I can confidently say that Printify is the best business app I've ever used. Their outstanding platform combined with the best customer service in the industry makes them an invaluable asset for any online business. I highly recommend Printify to anyone looking to elevate their business to new heights.

United States
7 months using the app
Printify replied December 7, 2023

Thanks for the fantastic review 🚀! Printify's streamlined production, diverse products, and top-notch customer service are here to elevate your business. Happy ti hear that our user-friendly interface, seamless integration, and efficient shipping enhance your experience 😊. We're honored to be your go-to business app and look forward to supporting your ongoing success! If you need anything, we're just a message away. All the best 👏💙!

September 26, 2023

This platform is wonderful. Their customer service is excellent. Products, mockups are great. It's easy to design and my customers love their products. Today Lola Robson helped me to resolve my questions, She reviewed my shipping settings, explained with detail my options and gave screenshots of my settings for me to save for future reference. :)

Girl Power 24/7
United States
Almost 2 years using the app
Printify replied September 28, 2023

Thank you so much for your fantastic review 🌟! We're thrilled to hear that you're enjoying our platform and that our customer service has met your expectations. It's great to know that Lola was able to assist you efficiently and provide you with clear guidance. We're dedicated to providing top-notch products and a seamless design experience. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We're here to help- all the best 🚀!

Edited October 19, 2023

probably some of the worst customer service I have ever had, I was informed a package shipped, but that's all.... When I asked when I'll see the full info for my customer, so I could get him an ETA, they said to wait a full 7 days after shipping, if the info's not there by then, contact printify again.

So we waited the full seven days, contacted them again asking for the shipping info, and again we were feed a line that it takes longer for that info to show, contradicting what the first rep told us, then a supervisor jumped in and said it could take even longer to get that info, and our package would arrive in November.

When I asked him how he knows the arrival time, as we haven't see a single thing on the tracking links provided, he didn't really have an answer... and repeated his lie to me again about it taking a month or more for it to arrive, when all we wanted was the tracking info for our customer.

Than I asked why a shipment from the US to Canada that shows being shipped, but has no tracking would take over a month to arrive? as well as pointing out and sending in screenshots from the first customer service rep we talked to saying contact them in seven days if the info wasn't there... I asked him who I was supposed to believe? because the answer changes every time i ask, that's about the time I was ghosted and stopped receiving responses from the "supervisor"

All we wanted was tracking info for our customer so he would know if what he ordered was going to show up in time or not to give as a gift, we never said I need the package to arrive now! etc. We just wanted to get a proper ETA for our customer. Why is that so hard? All we needed was an E.T.A.

We contacted the company our order supposedly shipped with and gave them the tracking number we were provided, they told us they have not received the shipment, and that there was only a waybill created in the system.

This proved that Printify full on lied to us about our shipment and the information we were looking for. When I provided them this information, and called them out on the lie... They stopped communicating with us. All this trouble just to get the proper shipping information for our customer.

Save yourself the trouble and use someone else.

Stony Tackle Shack
9 months using the app
Printify replied October 22, 2023

We sincerely apologize for the experience you've had, and this is certainly not the level of service we aim to provide to our customers 😔. We take your concerns seriously and will thoroughly investigate this matter. Our team will reach out to you directly to find a resolution that you are satisfied with 🙏!.

Regarding the tracking information, we understand your frustration, and we'd like to clarify that sometimes couriers miss the initial tracking scan, which can lead to a delay in the tracking information being updated. Although the package still reaches its destination, this human error can result in tracking discrepancies. However, please rest assured that this is not an excuse but rather an explanation, and we are committed to being fully accountable for such situations. In cases where tracking issues persist, we always offer our merchants full refunds or free replacements to ensure their satisfaction.

As our platform is growing faster than expected, we genuinely appreciate your patience, and we understand the challenges you've faced due to the influx of support requests. To address this, we've expanded our support teams to regain our usual speed. Thank you for your understanding, We value your feedback and will work diligently to ensure your future experiences with us are exceptional 😊!

December 1, 2023

I had some initial confusion on how to integrate an etsy account with my printify account. My chat with Michael got me going quickly. I definitely had a good experience.

Inmate Trump Tees
United States
3 months using the app
Printify replied December 3, 2023

Thank you for your review ✨! We're so glad Michael could help you smoothly integrate your Etsy shop with Printify. If you have any more questions or need assistance, feel free to reach out. All the best 🚀!