Printify: Print on Demand

Products go out of stock constantly and they never comeback. Tried republishing over and over. More than half of my Products are out of stock and cant sell anymore I guess

Terrible Support & System Bug Ignored

Printify flagged valid customer addresses and phone numbers as “invalid,” blocking order fulfillment. After hours with support, I was told to “use another provider” instead of anyone investigating the issue.

This wasn’t a user error — it was clearly a system glitch between Printify Choice and their hidden print provider. Yet no one took ownership, no escalation was provided, and the order remains stuck.

If your business relies on dependable fulfillment and real support when things go wrong, beware — Printify leaves you stranded.

I was using Printful for my product designs, but their products are expensive when paying for the product to be made! So I switched to Printify, way cheaper, more products, and easier setup. As a first time business owner to other first-timers, I highly recommend Prinitfy over Printful in all aspects.

So far its worth the 30 bucks a month. Just ordered a test shirt to see how they show up. With what i have been able to do in the last month as a new business owner who thought they were just going to zendrop everything is crazy. You spend a lot of time designing stuff but its actually kind of your stuff you are selling not some random generic logo products. Charging seems straight forward. 30 a month subscription and you pay for products out of pocket before they are shipped. expect to have the money on hand for sales if using shopify because they only pay out certain days or something. over time you could just leave money in your shopify balance to cover sales.

If you’re looking to do embroidery, stay away. Im not sure i can convey just how bad the experince has been. They are not able to tell you why something "fails" digitsiation. Just that it does. The poor communication and what feels like constantly shifting embroidery guidelines make it unusable. You can submit a simple design a simple as three large uppercase letters (e.g., “ABC”) and have it approved - then submit the exact same design with different letters (e.g., “DEF”) and have it fail without any useful explanation. We check each design and all meet the guidelines so when you get told "does not meet" it woud be somewhat helpful if they could say "what part" does not meet .

All you're told is: “Digitization failed for the embroidery. Please update the design to meet the embroidery criteria.” We only submit designs that already meet the stated embroidery criteria, so when we ask, “Can you be more specific?” we either get no response, or the reply contradicts the embroidery guidelines.

Example 1 – Polo Shirts:
We ordered samples of three different polo shirts to compare shirt quality and embroidery. Immediately, there were issues. We were advised:
• Front Print – Digitized Successfully
• Right Sleeve – Digitized Successfully (this included multiple lines of text, complex script, and an image of an aircraft)
• Left Sleeve – Digitization Failed

The left sleeve simply had a 1” x 2” rectangle. We were told it was “too complex.” Yes, apparently a rectangle is too complex.
When we pointed out that the other sleeve included an aircraft shape and complex script (clearly more detailed), we were then told the sleeve was “unsuitable for filled designs.”

We referred them to their own embroidery guidelines, which say nothing about filled designs being unsuitable. In fact, it specifically mentions that small gaps will be filled, and advises to “keep your design simple.” You know, like a rectangle? I don’t think a shape gets any simpler.
Nearly a week later, we still have no clarity on why it failed. As far as we can tell, it meets all the criteria. Thankfully this was only a sample - imagine a customer dealing with this. (Which, when you think about it, we are too.)

Example 2 – Embroidered Caps:
• Cap 1 – Featured 3 capital letters – approved, no issues.
• Cap 2 – Same design, different letters – rejected. Order cancelled.
We were told: “Digitization failed for the embroidery. Reason for rejection: Small Shape/Text.”
We asked, “Can you be more specific - which shape or text is the issue?”
Their reply: “We are currently in touch with the team responsible for the embroidery process and will keep you informed with any updates.”
We referred them to the Cap 1 order, which used the exact same layout and was approved.
The next day, we were told:
“Your order had to be cancelled and refunded to allow for production to continue.”
What the...? We still have no idea why it failed - awaiting response.

I was hoping Printify embroidery would be a good alternative to Printful. While Printify is slightly more expensive, it doesn’t charge a digitization fee like Printful does. But clearly, that comes at a huge cost in frustration and reliability.

UPDATE 28 Aug: Whlst their other products and support was previously (5 stars), there has since been NO support on any orders. When tying to login to view support tickets it says "user suspended". No details why and no explanation. Chatbot also does not connect to an agent. At this stage, there is NO support. Horrible experience for what was once a great service.

I wish the ai descriptions were better, and I wish it was easy to upload mockups and link them to the color variants. It's not easy. I had to contact help many many times

was not happy how the only order I had was received. The black sweater that was more of a off black and the print was looking faded like it had been washed several times before sending. I know my customer was not happy. I expected better.

This app is very easy to use. It's convenient for me to upload designs and create my products within seconds.

I’ve ordered a sample of two designs and the sweatshirt quality wasn’t as I’d hoped for. The coloring of the onesie design wasn’t what I wanted either, but redownloading designs and hoping for a better outcome with the next samples

The learning curve is real. Not something you can have up and running easily. Once you get it figured out, it is a good app to use for fulfillment. I've tried a few others and this seems to work best for us.