Reviews (7,106)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless Shopify integration, user-friendly interface, and high-quality product range. They value the efficient order fulfillment, exceptional print quality, and diverse customizable products including apparel and home decor. The reliable customer support, useful design tools, and educational resources are also appreciated. Additionally, its global reach and local production options are noted for enhancing delivery times and customer service. Transparent pricing and shipping details help merchants manage costs effectively.
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Thank you for your review! 😊
Great customer service!
I am in the early stages of setting up my store and had to ask for help in setting up pricing that aligns/connects with my Shopify store, and the helpful representative at Printify fielded every question I had and resolved my overall query.
Thank you for the kind words 😊🌟! We're delighted to hear that our support team was able to assist you effectively in setting up your pricing. If you ever have more questions or need further assistance as you continue to build your store, don't hesitate to reach out. We're here to support you on your journey 🚀!
Love the product selection! It has a very wide variety of apparel to pick from
Great customers service they helps me a lot to fix any problems that I had.
My customers love the products and happy.
Amazing! Easy to use, products are great.....cant wait to add more
Overall, this is a solid and easy app to work with. My only complaint is that I wish there was some more versatility with the shirt printing (like putting an image on the back). All of the samples I've made have come back at decent or better quality - my sample mugs were much better than the sample t-shirts I had made, BUT the shirts are good, if that makes any sense.
I was so excited about Printify. My large format printer is down and in the meantime, being able to outsource and ship my custom designs seemed like such a time saver - and pretty affordable, too. But sadly, sometimes you get what you pay for and that was my experience. The first few custom posters printed fine. Shipping was a little slower than I had hoped but overall everybody seemed satisfied. I requested a cancellation once or twice because the printing time was so slow (which in and of itself was a little stressful.) Side note: it's difficult to upgrade shipping to express with some vendors of Printify. Then came the "True Red" debacle and that's when I realized that my customer service goals and Printify's customer service goals were not aligned. Here's the story: I created 5 different custom designs for 5 different customers, all from the same team. All were created with the same red background - however the numbers were different because they were for different athletes on the team. Upon arrival, one client realized that the print background had come out a salmon color, not "true red". I immediately contacted Printify, shared the picture that my client shared (without the plastic covering on the edge) and their customer service was great - they said, oh that's unacceptable, we will have them reprint. Unfortunately, I was charged for the reprint! But that wasn't it. Obviously, the other prints came out the same way, and my clients were all a little ticked and nervous (understandably). Meanwhile, Printify pushed me off on different customer service people who said, well, we can't help you unless you get all of those clients to send us a picture of their posters. I said, well, lets see how the process goes with the original concern I submitted - the one that they reprinted and never refunded. There was crickets on that as they continued to hand me off to one another and it only took me a few days to realize I couldn't trust Printify support to solve the problem. I sent the file to my clients local Staples via email and the true red printed perfectly. And I paid for all of it because that's the type of customer service I provide. I was never able to speak to the printing vendor (Circle Graphics) specifically to figure out what the problem was. So - if you have anything red, or you need a print fast OR you have a high standard for yourself and your vendors when it comes to customer service, you may want to rethink Printify. Unless I have major lead time and zero red, I'm going to pay more with a service like Staples. I hope this helps you make the best decision for your business as well.
We're very sorry to hear about your experience! I'd like to assure you that we never charge our merchants if the issue has been on our or our Print Provider's side, the replacement that was issued was free of charge.
At Printify we offer merchant support 24/7, therefore, to be able to answer any concerns quickly a change of agent can happen and we’re sorry to hear that this was an issue. Our team not only handles the merchant's inquiries, but also the communication with the Print Providers, so, unfortunately, it is not possible for merchants to contact the Print Provider directly.
One of our managers has reached out to you regarding the order issues mentioned in your review. We truly hope that we'll be able to remedy the situation!
What used to be one of my favorite POD apps on Shopify can no longer deliver. Orders are held in production for 2 weeks plus, when orders are fulfilled they are shipped blank. When questioned about my order time it took customer service 3 days to return my email. I can no longer trust that I will be receiving a quality product in a short amount of time. This all started well before COVID. Moving on.
We are sorry for the inconveniences created. Some of our print providers are still experiencing fulfilment delays, but we are working hard on reducing them as much as possible. We want to make this right for you, therefore, one of our managers will be in touch with you within the next 24 hours.
Great app, easy to use, free, what more do you want. I would pay for the free version if i had to it's that good.
Amazing app, could not be more satisfied.
If i could recommend something it would be a list or something for manuals shipping rates
We appreciate your review. We are happy to hear that you like our services and we noted down your suggestion regarding a shipping rate manual. Stay safe and in case you need any help, feel free to reach out to us at merchantsupport@printify.com