Reviews (7,019)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless Shopify integration, user-friendly interface, and quality products. They value the efficient fulfillment and responsive support, enhancing customer satisfaction. The app offers a wide range of customizable products, competitive pricing, and a global network of printers, aiding in international sales without inventory. Merchants report significant business growth due to expanded product offerings and simplified sales processes.
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9/4 Update To Review =================
After posting my review, I was contacted by a couple of people from Printify. One of them is Uyen a Merchant Success Manager. She shared the efforts the company is making to meet the challenges that rapid growth has created. Its nice to see a company listen and care enough to respond when a customer has an issue. Uyen has been awesome. She brought together resources inside Printify to help me resolve some challenges and to make expert suggestions about options and alternatives. She is dedicated to making sure i get what I need from Printify to help my business thrive. Kudos to Uyen and Printify for their focus on customer success.
As a small business, I too get overwhelmed with the challenges of growing my business and maintaining great customer service. A good business doesnt make excuses, acknowledges their challenges, and works to meet their customer's needs in spite of obstacles. Printify falls in this category. I plan to stick with them and grow with them as my business finds its own path to success. I have updated my rating to 4 stars. The 5th stars will come when my publishing times are consistently under a minute! :)
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ORIGINAL REVIEW - I am sad that I have to leave this review about Printify. There are good products there. The UI is Pretty Good. The people are overworked constantly but still remain very professional. However this is poorly run and managed business. (are you listening exec management team??) Their infrastructure is constantly overwhelmed as users publish their products. I have been # 250 in the Que to get my update rendered and published. It took over an hour!!! Hey, CIO, newsflash, buy some more infrastructure. The knowledge base is superficial. Nothing more than a few basic instructions that most users will figure out on their own in a few days. Vendor support is typing into the chat bot and hoping that someone will see it and have time to respond. There are NO bulk editing tools so if you have a lot of product it can be very time consuming to make large scale updates.
Its kind of the Wild Wild West here. You better be pretty self-sufficient to flourish. And if you can be, you will find great people, a pretty good UI (at least compared to the competition) and a decent product selection. They deserve a company that can figure out how to handle their business.
We are very sorry to hear about your experience with us, but our team is already on this case and we will do everything we can to make things right for you. We will get back to you within the next 24 hours. Thank you for your patience!
I have tried several print-on-demand apps and Printify is my favorite. Great products, easy to upload and awesome customer service. The app works really well with Shopify. Other P.O.D.'s don't have continuity like keeping your order number and efficient search features which make it difficult to find orders and troubleshoot. I love the live online support but they are quick to reply by email as well. I highly recommend them.
Thank you very much for the awesome review. We truly appreciate your feedback. We are excited to hear that you like Printify's services and we are looking forward to a long-term collaboration with you.
In case you need any further help, do not hesitate to contact us at merchansupport@printify.com. Cheers!
Love this app it work wonders
Very easy to use and I love that they have several suppliers.
We like your service however, we now have orders that are 2 months old and still not printed yet. We understand the delays with the coronavirus shutdowns, but to have orders that are waiting for 2 months before even printing is not acceptable. We have written to your support 4 times and have not heard back. Is your service shut down?
Thank you for your feedback. Our print providers have been experiencing delays caused by the health crisis, however, we are working hard on reducing those delays as much as possible. We value you as a merchant, therefore, one of our managers will be in touch with you within the next 24 hours to see how we can make it up to you.
I love how easy the platform is. they are awesome! I would recommend it for anyone that is starting a business
Big thanks for your kind words! We are glad to hear that you are satisfied with our services and we hope to have a long-term collaboration further on. In case you need any help, feel free to reach out to us at merchantsupport@printify.com
Printify is terrible. Do not use this company if you want to run a successful POD . They have not responded to their mistake on a print job. Ink was on the front of my client’s shirt. Designs fade as well after 1 washing.
We are sorry to hear about the inconvenience created. December is the busiest time of the year, therefore, our support team may not manage to get back to all the merchants on time. Nevertheless, we want to make things right for you, so one of our managers will be in touh with you within the next 24 hours.
Great Print on Demand Middle-Man.
Takes care of business!
Very professional from website, to fulfillment, to Service help.
I have had a great experience with them so far.
Thanks, From Twylight Crow
Thank you for sharing your fantastic feedback!
We are grateful that you love our platform and support team. Customers are our priority and that's why we are dedicated to make everything easier for our users. Wishing you all the success!
Awesome App. Highly recommended!!!
This app has been giving me issues since I installed it. It is an awesome concept that poorly executed. There's zero notifications from the app when orders are going to no longer be fulfilled.
After one of their print providers was removed, I still had designs combinations that were purchased and only filled with this provider. ZERO notifications from Printify on this, so I had orders sitting in queue that were never going to be fulfilled or synced. I had to refund several orders because of this.
Not happy so far...
We are sorry for the inconveniences created. Due to the current health crisis, there are a lot of changes that happen on daily basis. We are aware of the fact that this may bring some inconveniences to the merchants, but we are actively working on changing that. We want to make things right for you, therefore, one of our managers will be in touch with you within the next 24 hours. Thank you.