Reviews (24,815)

Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for significantly boosting monthly revenues, increasing email subscribers, and improving conversion rates. It features a range of marketing tools such as pop-ups, email, and SMS campaigns, with automation and Shopify integration. The interface is user-friendly, and the pricing model is cost-effective. Customer support, including live chat and Zoom calls, is frequently praised for its efficiency and helpfulness.

July 8, 2024

Great customers service, fast, communication is great! App is also very good!

Be Better Fam
Canada
About 3 years using the app
March 21, 2024

I just had a great experience with Karol, a member of the support team, she was pro-active, really helpful and felt like she genuinely cared and wanted to help. I never write reviews, but this level of service made it a must. Thanks Karol!

BomoSwim
United Arab Emirates
6 months using the app
March 20, 2024

SCAM ALERT Check your billing statements. I've used this app for years without issue. A few months ago, I had an issue where all of a sudden my photos in my pop-ups had disappeared. I reached out and they told me I deleted them (I didn't and they were the same photos I had used for about 2 years.) They couldn't figure out why it was freezing and not allowing me to add another photo where the original went missing. I accepted a "collaborator request" so they could fix it, and they did.

What I didn't realize was that since then, both of my websites have TWO recurring charges EACH for this app: $15 and $15 on one website, and $45 and $15 on another. I've been spending $90 on this app that is supposed to cost $15 for the basic plan. I don't know how I didn't notice sooner, so that's on me, but I'm surprised Shopify is allowing them to continue to scam people by adding the app multiple times.

I've used this app for around 4 years across multiple other accounts without issue, including these two websites. All this began only a few months ago. If you've added them as a "collaborator request" to fix something, run and check your billing statements.

I have 10+ years of Shopify use under my belt and have built around 12 websites. I did NOT download this app multiple times and agree to be billed multiple times a month. I have only ever used the basic version of this for a simple email pop-up: no marketing emails, nothing else they offer.

SCAM

Kayla DeVito Art
United States
5 months using the app
Privy Operations replied March 21, 2024

Hi there,

Thank you for taking the time to share your experience. We're here to help!

Our teams looked into this and see that we were able to assist you with the image issue. I can assure you that these support interactions did not lead to additional charges or newly created accounts.

To clarify, the Privy Starter plan is billed based on your mailable contacts. As your contact list grows, your pricing is subject to scale overtime.

Within Shopify, you will see your monthly Privy bill broken into two charges as you noted (base + usage), this would be the case for each Privy account that you have.

We appreciate your feedback here as our team is working on improving how we communicate this to customers moving forward.

I’ve personally reached out to you so we can work towards a better experience for your store, and I am happy to continue the conversation with you there.

October 21, 2024

Good application and super customer service !

Espace Gants
France
About 1 hour using the app
March 19, 2024

Beginning my experience with Privy presented some initial challenges. Additionally, the quality of the live chat support left much to be desired, costing me an excessive amount of time in search of answers. That said, the appointment of Henry as my dedicated specialist marked a significant turning point. With his extensive expertise, Henry contributed greatly to a better user experience. The application operates reliably overall but I believe there is considerable scope for enhancement.

13 Moons
United States
About 2 months using the app
Privy Operations replied March 21, 2024

Hi there,

Thank you for taking the time to share your experience with Privy. Your feedback is incredibly valuable to us as we continuously strive to improve our services.

We have reviewed the chat conversation you had with Privy support and agree that there is additional work we can do with this agent to provide better clarity and timely support for our merchants.

April 8, 2024

It has increased email deliverability, and I am happy with the customer service I receive any time I have a challenge. Highly recommend.

Mylani
United States
Over 1 year using the app
March 19, 2024

Truly amazing customer support. Karol from Privy literally took 30 minutes to build out the perfect pop up series for our website.

HELD
United States
5 months using the app
June 28, 2024

The Privy customer support is outstanding. My first time experience using Privy Live Chat was handled in a professional, easy, clear and quick response manner. I highly recommend Privy.

Black Light Apparel
United States
3 months using the app
March 12, 2024

very good app. really happy with it. Support is just as good. Big shout out to Karol who has helped me massively.

Pet Shack
United Kingdom
5 months using the app
May 16, 2024

Very hard to use and make changes. took me so much time to edit everything and it also changes things by it self. I still can't believe I wasted so much time to edit simple things. If I didn't have my follow up emails setup already will remove the app right away

Survival Creation
United States
5 months using the app
Privy Operations replied May 17, 2024

Hi there,

Thank you for sharing this feedback. We’re committed to turning this experience around for you.

Our team has reached out to offer 1:1 support to help you make any changes needed and ensure you’re not experiencing issues.

Should you have any further questions, please feel free to reply to the email follow-up we’ve sent you directly.