Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its extensive product customization options, including file uploading and additional charges for extra options. It's easy to integrate, reliable, and contributes to sales growth and enhanced customer experience. The customer support, especially Shevaughn and Nicoz, are praised for their promptness, professionalism, and technical skills. Despite its cost, merchants find it a worthy investment for the added customization it offers. It's recommended for businesses needing extensive product options and customization.

May 22, 2023

I downloaded this app and was able to at least add the custom fields then I was stuck. Called support and spoke with Shevaughn and it was fixed within minutes. Everything looks awesome and done in record time. Also, very knowledgeable, courteous and personable. Thank you.

Creative Corner
United States
3 months using the app
Product Customizer replied May 25, 2023

Hello to our friends at Creative Corner

Thanks for sharing your review with us and the community. We're thrilled to learn that Shevaughn was able to assist you. We truly appreciate your business, and we can’t thank you enough for sharing your feedback with us and reminding us why we do what we do. We wish you and your store great success! We would like to thank awesome customers like you for your amazing support! You rock!

Tanu & The Product Customizer Support Team

January 20, 2023

I upgraded my shop to Shopify2.0 and they were extremely helpful in making sure my site functioned perfectly. Customer support is amazing and they're quick to answer... I had new questions and ideas confirmed on the spot without having to wait days or even more than a minute. HIghly recommend.

MadeOn Skin Care
United States
Almost 5 years using the app
Product Customizer replied January 24, 2023

Hello to our friends at MadeOn Skin Care

Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!

Tanu & The Product Customizer Support Team

April 25, 2023

Thank you for such an amazing support. The app is easy to use and extremely useful for a reasonable price.

Un Lieu de Lumière - cours à distance en ligne de soins énergétiques
France
Over 6 years using the app
Product Customizer replied April 27, 2023

Hello to our friends at Un Lieu de Lumière - cours à distance en ligne de soins énergétiques

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We're thrilled to learn that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Tanu & The Product Customizer Support Team

December 19, 2022

top notch app - have been using for years - always works great and when I upgraded to shopify 2.0 they reached out to make sure everything was ok and gave me an update right away - great team - can't thank enough.

Nutrition Education Store
United States
Over 5 years using the app
Product Customizer replied December 20, 2022

Hello to our friends at Nutrition Education Store
Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We're thrilled to learn that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!
Cheers,
Pushpesh & the Product Customizer Support Team

Edited October 20, 2023

I LOVE this app! Well worth the money, opens up so many possibilities with options, works perfectly and the service is the best! Aman is so helpful and very kind and I appreciate him! I have been using this app for years and I highly recommend it!
October Update: had a little glitch and it was fixed in no time!

Mystic Supplies
United States
Over 4 years using the app
Product Customizer replied January 9, 2023

Hello to our friends at Mystic Supplies

Thank you for the glowing review. We're so happy to hear that you are enjoying Product Customizer and that Aman was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Tanu & The Product Customizer Support Team

June 22, 2023

This app looks like it will work well for us. The Support we received was awesome and Nicoz helped set things up! Thank you Nicoz!

Tigershark
Australia
2 days using the app
Product Customizer replied June 26, 2023

Hello to our friends at Tigershark

Thank you for the glowing review. We're thrilled to learn that Nicoz was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store a great success!

Stephanie & The Product Customizer Support Team

December 7, 2022

The app is so easy to use on our end and for our customers. I used it for years without having any questions. When I finally needed to reach out to customer service to ask for help, they were so thorough and walked me right through my needs! I'm so thankful!

Brave Gowns
United States
Over 2 years using the app
Product Customizer replied December 9, 2022

Hello to our friends at Brave Gowns

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We're thrilled to learn that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Tanu & The Product Customizer Support Team

May 22, 2023

Just downloaded the app but so far seems fairly easy to use. Had a little hiccup but support was on it and fixed it very quickly.

Clubb Sports
United States
6 months using the app
Product Customizer replied May 25, 2023

Hello to our friends at Clubb Sports

Thank you for the fantastic review. We're delighted you had a positive experience with our app. We're thrilled to learn that our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Tanu & The Product Customizer Support Team

July 19, 2023

Bon support! Ils nous ont aidé assez rapidement, le produit répond à nos attentes, c'est de la qualité.

Joya Online
United Kingdom
About 1 month using the app
Product Customizer replied July 20, 2023

Greetings Joya Online,

Thank you so much for your 5-star review. We are so happy that we could rapidly support you as you set up your products! We are here to help you anytime you need with Product Options and Customizer.

Stephanie & the Customer Support Team.

September 14, 2023

It's ugly, hard to customize and doesn't have conditional options.

The Memori
United States
28 minutes using the app
Product Customizer replied September 15, 2023

Hi The Memori,

We’re sorry to hear that you had this experience with our application, but we must disagree with what you’ve written here.

Firstly, we offer free onboarding sessions, and we reached out to you within half an hour of the time you installed our application. We did not receive a response but will be reaching out to you again to arrange a session with a member of our support team who can help to ensure that the app is properly configured for your store.

Secondly, our app does offer conditional options, but the initial setup must be completed correctly for this feature to work. Again, our team can easily assist you with setup. We hope to be able to contact you shortly to resolve the issues that you are describing here.