Reviews (1,757)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to add diverse customization options to products, such as text inputs, file uploads, and dropdown menus, which is especially beneficial for businesses like personalized gift shops. It features templates that simplify the customization process, saving time and enhancing user experience. The app is praised for its reliable performance and the support team is noted for their quick and effective assistance through live chat, email, and Zoom calls. Merchants recommend it for its comprehensive features, ease of use, and excellent customer support, highlighting its flexibility in managing complex product variants and conditions. Long-term merchants report high satisfaction, emphasizing its stability and effectiveness in meeting business needs.

May 3, 2023

Great app for displaying options. Helpful customer service (especially Aman)
FYI - Customer service is not open on weekends.

Angeltripp Hair
Ireland
3 months using the app
Product Customizer replied May 5, 2023

Hello to our friends at Angeltripp Hair

Thanks for sharing your review with us and the community. We're thrilled to learn that Aman was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store a great success!

Tanu & The Product Customizer Support Team

January 27, 2022

Fast and great customer service. First time using is so i didn't know how to add an option. Anan understood my issue and solved it quickly. Look forward to exploring more possibilities with this app

RoseAtelierDesigns
Canada
3 months using the app
Product Customizer replied January 27, 2022

Hello to our friends from RoseAtelierDesigns

Thank you for your glowing review. We're so happy to hear that you are enjoying Product Customizer. Aman is our team's superstar and we are elated that he was able to assist you. We love having you as a customer and are always here to help your Shopify store succeed! We’ll make sure we pass your kind words along to Aman, who we know will be delighted to read your comment.

Tanu & The Product Customizer Support Team

March 8, 2023

Really helpful team and support!! They helped me quickly with no problems, so on more time, thank you!

Almazes
Sweden
3 months using the app
Product Customizer replied March 9, 2023

Hello to our friends at Almazes

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We're thrilled to learn that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Tanu & The Product Customizer Support Team

August 12, 2022

One of the best apps for customization of products. Nice design and responsive and fast support. 5/5

Lovewrist
Germany
3 months using the app
Product Customizer replied August 12, 2022

Hello to our friends at Lovewrist

Thanks for sharing your review with us and the community. We're thrilled to learn that you are enjoying Product Customizer. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do.

Cheers,
Pushpesh & the Product Customizer Support Team

Edited May 6, 2021

The app regularly fails and does not charge clients for customized purchases. We have lost nearly $2,000 in sales in the past 5 days due to the app failing to work properly. I wouldn't recommend this app.

Kristin Coffin Jewelry
United States
Almost 7 years using the app
January 16, 2020

La app que necesitaba para mi tienda, he escogido la versión Basic para probar y me gustó.
La customización de mis productos fue super facil. Recomendable.

The SweetGrip
Spain
3 months using the app
Product Customizer replied January 16, 2020

Hello friends from LampBeat!

So nice of you to leave us 5 stars here on the Shopify app store! It helps us so much. Glad you like the app and found the customization easy -- hope your online store sees huge success!! Thanks for the recommendation!

-Sean the Customer Success Manager & The Product Options and Customizer Support Team

January 29, 2014

Very very pleased with this app. It made my product listings a lot more easier to customize. Simple to use and the price is reasonable. Would definitely recommend to anyone that has products that need more customization. Thanks!!

Saniki Creations Handmade Chainmaille and Adornments
Canada
3 months using the app
Edited May 23, 2020

This app was really important to have, and it works really well for us. Steven was very helpful. Top notch support.

Print My Nursery
United Kingdom
3 months using the app
Product Customizer replied May 25, 2020

Hello friends from Print My Nursery!

Thank you so much for the great review! Glad you are finding the app helpful and that it is working well for you all. Steven is great :) Here's to Print My Nursery a big hit!

-Sean the Customer Success Manager & The Product Options and Customizer Support Team

February 6, 2014

Wow, this app absolutely saved our business. We needed to provide customized options for our products and the out-of-the box shopify solution wasn't cutting it.

Thanks Product Customizer!

Pet Memory Shop
United States
3 months using the app
January 30, 2020

Used this app to add up selling on product and customization for conference name tags. Customer support was super fast and helped with what I needed. Thanks Yaneeke!

Chesterton.Store
United States
3 months using the app
Product Customizer replied January 31, 2020

Hello friends from Chesterton.Store!

Thanks SOOO much for the great review. Glad Yaneeke got your issue resolved quickly. We work really hard to take extra-good care of every user, so your kudos mean a lot. Hope Chesterton.Store makes BIG $$$ online!!

-Sean & The Product Options & Customizer Support Team