Reviews (1,784)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its ability to manage multiple product customization options, essential for personalized items. It simplifies adding options like drop-down lists and image uploads, enhancing customer purchases. The support team is praised for their quick and effective resolution through live chat, email, and Zoom. Merchants recommend it for its reliable integration, functionality, and proactive customer service.
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Hello, friends at lovgifty
We are happy you had such a great experience! Thank you for leaving this awesome review. We are so glad our support team was able to assist you :-) We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!
Tanu & The Product Customizer Support Team
Since Shopify limits the amount of option you can add to a product. Product Customizer is the perfect app to add additional option to a product - simple and effective. Plus they have amazing customer service is you happen to have any questions or issues.
The setup with the pagefly integration was easy and quick and the interface is intuitive and works well. When facing issues the support team answered quickly and put everything into place in the matter of moments. I would definitely recommend this app.
Hello to our friends from Movie Pets
We are glad we were able to resolve your issues! Thank you so much for taking the time to leave this excellent review. We're glad we could be of service to you and hope we can assist you again soon.
Pushpesh & the Product Customizer Support Team
Does not work! They'll take your money for a service they do not fulfill. Have never been able to download any files my customers have uploaded, I have to email them and ask them for it directly. Complete waste of money!
Hello to our friends from TopLinePrints
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product Customizer.
I thoroughly checked your concern and this is something we can fix. The issue with file uploads occur generally when ajax is enabled on your theme. We are also working on a permanent fix which should be rolled out very soon so that you never have to face these issues again. I understand your frustration at not being able to download the files with your orders. I want to assure you that we are working round the clock to address your issue.
Again, we are so sorry about what happened here (it is not normal with our app). We work SUPER hard to make sure every merchant who uses our app has an A+ experience.
Regards,
Pushpesh & the Product Customizer Support Team
Product Customizer is a great app that has allowed me to offer multiple customizations for the products I am selling. It has given me the opportunity to make my customer's shopping experience unique and a reflection of them. It is very easy to use, and even easier to edit as my product inventory changes. The best part is that product customizer offers many different ways to customize (drop down box, enter text). I really didn't know what I was going to do when I realized shopify only allowed 3 product variants. Product Customizer definitely saved me.
I use this app to help customers personalize items that they want to order for themselves or for family members. It works wonders when allowing to join in the wonders of people lives.
Hello to our friends from G&G Apparel Products LLC
We are incredibly grateful that you took the time out to leave us such a wonderful review. We're so happy to hear that you are enjoying Product Customizer. We love having you as a customer and we are always here to help your Shopify store succeed!
Tanu & The Product Customizer Support Team
Product Customizer is a great app that does exactly what I needed it to do! Had I tried to use Shopify variants, I would have had ovver 200 possibilities (which is not even allowed by shopify). I also need to get some pertinant 'write in' answers that Shopify does not really allow.
The staff at Shopstorm might be one of the best parts! They helped with the install, and were never more than an email away! They responded within a few hours at the max!
Top notch app with amazing customer service!
Thank you Justin!
the selections are not loading, very unsatisfied with the customer service - they are never accountable to any issues happening between the app & shopify.
Hello to our friends at ByDaile
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product Customizer.
I want to extend my sincerest apologies for the negative experience that you had with our customer service. I understand your frustration and want to assure you that the issue is at Shopify's end which is causing your selections to not load on the cart page. To be honest, there is very little we can do apart from following up with Shopify in this particular case. I acknowledge that this could have been handled better and we are going to take corrective steps to ensure that this does not happen again.
If you are open to trying our app again, please let me know and I will personally take care of your case. We work hard to make sure every merchant who uses our app has an A+ experience. I sincerely hope that you would give us another chance to get it right for your store.
Regards,
Pushpesh & the Product Customizer Support Team
The developers are very dedicated. I'm truly grateful for their assistance. They have helped me solve many issues. Thank you once again.
Hello to our friends at 我的商店
Thank you for the fantastic review. We're delighted to hear that you had a positive experience with our app and We're thrilled to learn that our developers helped you with issues quickly. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We want to thank awesome customers like you for your amazing support! You rock!
Tanu & The Product Customizer Support Team