Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its extensive customization features, user-friendly interface, and compatibility with Shopify 2.0 themes. It's ideal for businesses requiring product personalization such as monogramming or engraving. The customer support, especially the live chat, is praised for its promptness and professionalism. Merchants value the app's reliability and the ability to create templates for mass product application, saving time. It's highly recommended for product options and customization needs.

March 31, 2022

Thanky ou to aman for setting up my account properly for me otherwise I would be very stuck. I ran my store for a day with it setup incorrectly !

Puppy Rush
Australia
About 1 month using the app
Product Customizer replied March 31, 2022

Hello to our friends at Puppy Rush

Thanks for sharing your review with us and the community. We're thrilled to learn that Aman helped you set up your account properly. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team

June 13, 2016

This app is fantastic! My products sell better and look better with the checkbox options and my website looks more professional! I like giving the customer the option of adding products to their order with just the click of a button. Great App thanks guys!

Vapaura
United States
About 1 month using the app
January 13, 2022

This app is just want we wanted and the customer support from Kevon was unbelievable, he was so helpful for us, even fixed issues on our website. Top guys and top app many thanks all.

CovidTests.co.uk
United Kingdom
About 1 month using the app
Product Customizer replied January 13, 2022

Hello to our friends from CovidTests.co.uk

Thank you for the glowing review. We're so happy to hear that you are enjoying Product Customizer. Kevon is the lifeline of our support team and we are elated that he was able to assist you. We love having you as a customer and are always here to help your Shopify store succeed! We’ll make sure we pass your kind words along to Kevon, who we know will be delighted to read your comment.

Cheers,
Pushpesh & the Product Customizer Support Team

January 22, 2014

This is a very helpful tool. I was able to do exactly what I needed to do to sell my product. In the past I have had to work with very large and difficult files to make changes and show the different prices, colors and styles of my product.....not anymore!

G Schoepfer Inc Eyes for Dolls
United States
About 2 years using the app
October 12, 2016

The best part about this application is the attention placed on customer service. The team at ShopStorm will go out of their way to help you. It's a big asset beyond all of the great customized options you can implement with the application itself. Thanks!

Mfpa Usa
United States
About 1 month using the app
October 14, 2022

Their support is helpful and they responded really quicly. Their options really save my shop. So all I can see I would recommand them.

EasyFastMore
Hungary
About 1 month using the app
Product Customizer replied October 15, 2022

Hello to our friends at EasyFastMore

Thank you for the glowing review and the recommendation. We're so happy to hear that our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team

January 29, 2023

The slowest app I've ever used. Just add a filter for bulk editing then It took you a thousand years to wait. https://ibb.co/Bjdp19b

Tmarc Tee
Singapore
Over 2 years using the app
Product Customizer replied February 1, 2023

Hello to our friends at Tmarc Tee

Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product Customizer.

I am sorry to hear that the app did not work perfectly on your store. We regret that we were not able to provide you with a good app experience. I'm VERY sorry about this, it is not at all what we aim for.

You left us a 1-star review without ever contacting support for help. I am sure we could have helped you with the issue you were facing. It is possible to have a little delay while adding a filter for bulk editing depending on the number of products in your store. However, what you described isn't normal and should not have happened. If you are still facing the issue, please reach out to us at support@productcustomizer.com and we will be glad to help you.

We also love to offer complimentary live screen-share calls to all our valued clients where we can talk you through the whole process and make double-sure our app is playing well with your theme. We work hard to make sure every merchant who uses our app has an A+ experience. I sincerely hope that you would give us another chance to get it right for your store.

Regards,
Pushpesh & the Product Customizer Support Team

February 21, 2023

Product Options & Customizer is arguably the best Shopify app on the market when it comes to providing custom options and/with conditions on your Shopify store.

The app is really easy to use and setup and their support team is readily available to assist whenever you reach out to them. I'm particularly grateful to Amam and Shevaughn who were on standby to put me through whenever I encountered any issues.

Way to go team!

myeventpass
United Kingdom
About 1 month using the app
Product Customizer replied February 22, 2023

Hello to our friends at myeventpass

Thanks for sharing your review with the community and us. We're thrilled to learn that Shevaughn and Aman were able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store a great success!

Tanu & The Product Customizer Support Team

January 30, 2018

So handy to have! You're able to customize everything. I just wish I could customize how many quantities I have of something (for example - necklace chain colours but I only have 1 left of a certain colour)

Prairie Mama Birth Services Dna Keepsake Jewelry
Canada
About 1 month using the app
August 7, 2019

Only just started using this app but works well for the initial couple of products I've used it for. Easily installed, support does all the work if necessary and response is very quick indeed.

Elstead Maps (UK) Ltd
United Kingdom
About 1 month using the app
Product Customizer replied August 19, 2019

Hello friends from Elstead Maps!

Many thanks for taking the time to give us this 5-star rating. Our team does try hard to respond quickly and implement fixes in real-time. We appreciate your business and hope your store sells millions! :)

-Sean the Customer Success Manager, & The Product Options and Customizer Support Team