Reviews (1,784)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage multiple product customization options, essential for personalized items. It simplifies adding options like drop-down lists and image uploads, enhancing customer purchases. The support team is praised for their quick and effective resolution through live chat, email, and Zoom. Merchants recommend it for its reliable integration, functionality, and proactive customer service.

March 2, 2022

Excellent and speedy customer support. Kevon was a huge help in getting our product builder set up, would recommend!

Tropic Pups
United States
8 months using the app
Product Customizer replied March 3, 2022

Hello to our friends from Tropic Pups

Thank you for your glowing review. We're so happy to hear that you are enjoying Product Customizer. Kevon is our team's superstar and we are elated that he was able to assist you. We love having you as a customer and are always here to help your Shopify store succeed! We’ll make sure we pass your kind words along to Kevon, who we know will be delighted to read your comment. We appreciate the high recommendation!

Tanu & The Product Customizer Support Team

April 10, 2020

Phenomenal. I was searching and searching for a good variant app, and this is the ONE. Let me walk you through what makes it so good:
1. Quick, easy setup. If you’re not confident with coding the expert team has it up and running within a couple of hours.
2. Easy to use. Out of the several I have tested this has the most straightforward interface. It had every function I wanted from swatches to pricing per variant.
3. Design integration - if you have a clue about CSS it’s fairly easy to amend to make it look the same. If, like me, you’re a bit of a novice, they have a cracking team who’s reply rate is swift. They had my design exactly how I wanted it within 1 email!

All in all a great app, and a massive shout out to Steven. Been incredibly helpful from the outset and an asset to their team.

My Hair Pro
United Kingdom
7 months using the app
Product Customizer replied April 13, 2020

Hello friends from My Hair Pro!

WOW!!!! Thanks SOOO much for the great review. Glad you feel our app is phenomenal and the customer support is "cracking" - we are very proud of both! Also, thanks for the call-out for Steven! We work really hard to take extra-good care of every user, so your kudos mean a lot. Sure hope My Hair Pro makes BIG $$$ online!!

-Sean & The Product Options & Customizer Support Team

June 26, 2019

We would not recommend using Product Customizer if you need to add options that cost the customer extra. The app has a serious glitch that causes those charges to stick around in the cart even after a customer removes the associated product from their cart. The issue has persisted for months, and the developers have been unable to fix the problem. (Communication on the status of the efforts to resolve the glitch was also very spotty, which just made it more frustrating.) We ended up finding another solution -- for us, that was using Shopify's variants feature -- because the app was costing us too much money in lost sales. It was also a nightmare for our customer service team. Hate to leave a bad review as the idea of the app is great, and the conditional logic feature is one we haven't found elsewhere. But ultimately we'd recommend finding a different solution -- Product Customizer just isn't up to our standards.

KMM & Co.
United States
7 months using the app
Product Customizer replied June 27, 2019

Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)

You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?

We have already made several improvements and fixes to past issues with this app - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.

Please let me know how I can support you and help in return? I appreciate it very much!

-Sean & the Product Customizer Team
------------------------------

Previous reply:

Friends from KMM,

This is Sean, the Customer Success manager here. Our apologies that our app caused this persistent issue with your store's theme. In rare cases a theme is just too custom for us to find a fix, but that is very rare indeed. Thanks for giving us a chance and I'm sorry it wasn't all you hope it would be! If there is ever anything we can do for you to help redeem your experience (if and when you change your theme in the future) please do let us know.

We try our hardest to solve 100% of client issues, and it really bums us out when one can't be resolved. Thanks for your communication.

February 21, 2022

very professional, and fast. Thank you very much!!!! I recommanded at everyone. Don't hesitate. Thanks

Bébé Parisso
St. Martin
7 months using the app
Product Customizer replied February 21, 2022

Hello to our friends from Bébé Parisso

Thank you for your glowing review. We're delighted to hear that you are enjoying Product Customizer. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team

September 23, 2020

Highly recommend this app. The support has always been great. The initial install was easy. I did purchase a theme that the install had to be modified so now anytime I update my theme, I have to have them update my code but they respond so quickly that it hardly matters.

Scarlett Monkey Crafts & Boutique
United States
7 months using the app
Product Customizer replied September 25, 2020

Hello friends at Scarlett Monkey Crafts & Boutique

Thank you for leaving us this fantastic detailed review! We are extremely glad we could assist! If you have any more queries do not hesitate to reach out to us! We wish the Scarlett Monkey Crafts & Boutique the great success online :-)

- Melissa & The Product Options & Customizer Team

August 28, 2023

Great App. Works very good. Customer support is 24/7 in chat. Great service! 100& recommend this app. Thank you

ZITOCASES®
Germany
7 days using the app
Product Customizer replied August 29, 2023

Hello there ZITOCASES,

Thank you for taking the time to leave this 5-star review. We appreciate that you were able to use our customer support to assist you with setting up your app the way you want it to work. It is great to hear that Product Options and Customizer can benefit your store.

Stephanie and the Customer Support Team

May 4, 2022

We have been using this app for years and we think this is one of the best customized product app. Great support with quick response! Highly recommend!

Drawy Me
United States
7 months using the app
Product Customizer replied May 5, 2022

Hello to our friends at Drawy Me

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Cheers,
Pushpesh & the Product Customizer Support Team

September 4, 2022

Love the customer service. Worked on a sunday to support my urgent question. App is bit pricy but the customer service made up for it if something didn't work for the website.

Everpiece Jewelry
United States
7 months using the app
Product Customizer replied September 4, 2022

Hello to our friends at Everpiece Jewelry

Thank you for the glowing review. We're so happy to hear that you are enjoying Product Customizer and that our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team

January 18, 2022

I really enjoy this app and is always able to get my problems taken care of. They are a really great help to my store.

DMA Design Studio, LLC
United States
7 months using the app
Product Customizer replied January 19, 2022

Hello to our friends from DMA Design Studio, LLC

Thanks for the awesome review. We're so happy to hear that you are enjoying Product Options and Customizer. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team

September 7, 2022

I've only just installed this app and its pretty darn cool. I love all the additional options that you can get on your product page, some that I hadn't even though of having but actually make a lot of sense to have them. ALSO a shoutout to Aman who was amazing when I had a million questions thrown his way. Not only did he send links to everything I needed, he also gave some advice on my page which I appreciated.

designsbynatnat
United Kingdom
7 months using the app
Product Customizer replied September 8, 2022

Hello to our friends at designsbynatnat

Thanks for sharing your review with us and the community. We're thrilled to learn that Aman was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success.

Cheers,
Pushpesh & the Product Customizer Support Team